If the flight arrived on time. It arrived late
Well what can I say. We had a terrible experience. Our direct flight from Brisbane to Hobart was cancelled at 1 minute to midnight the night before and I only found out when I woke up. That was too late so we hurried out to the airport and only because I was so so annoyed that we were put on a flight to Melbourne with a 4-5 hour stopover before collecting our luggage and walking to Jetstar to get on another flight from Melbourne to Hobart Mind you it took 1 1/2 hours to get our luggage at the carousel so I guess we should be happy that Qantas didn’t lose our luggage. So it took a ridiculous long time to go from Brisbane to Hobart snd we arrived at night time. I was so very angry with Qantas. .
Morning tea was a crumble made with egg as an ingredient. I asked for a vegan option and was offered a Red Delicious apple (no, those are mis-named!) but a simple biscuit like ginger nut or something would have been nicer. No plant milk either so no tea or coffee for me. I have vegan listed on my profile too.
Qantas personnel have a high opinion of themselves and don’t really like to serve the client. This is compounded by the overall experience of traveling in Australia. I get the felling that they would rather I didn’t.
Flight delayed twice, first in Auckland, then in Melbourne! To top it off my bags went missing. Been on the phone with 5 different people/ departments, still no luck. Never flying Qantas again!
Crew were great. Food was good but could have been a little better
I ask for a change of flight from Los Angeles to Sydney and I payed $34 but when I arrive in the airport I was checked in the flight from Los Angeles to Melbourne which was de original flight I booked.
缺點： "The dim sums could be changed for something else."
優點： "Short flight, but they fed us great food, great service, even good wine."
優點： "Crew was responsive and friendly"
缺點： "Our original flight was cancelled and we were not notified by justfly. Just fly also accepted the flights on our behalf so it mean we couldn't chose the new flights"
缺點： "Boarding is very haphazard, not according to seat numbers, no pre boarding for small babies. Flight attendant spilled juice on me, very unprofessional."
優點： "Great crew, nice clean aircraft with lots to watch via their streaming service Flight left ontime and arrived early"
缺點： "Food was good but not great"
優點： "seats - very comfy flat bed to use on overnight flight"
缺點： "too warm, hard to sleep"
優點： "Great service, very attentive with my 2.5yo toddler. Also the baby change rooms in the Business Lounge were some of the best I've ever used."
缺點： "We were booked for a connecting flight we could not possiblely have made given we had to go through customs, immigragion and baggage claim. We had to catch a later flight which was then delayed because none of the toilets worked."
優點： "Super easy flight out of Auckland. Arrived in Nelson ahead of schedule."
缺點： "...the person coughing behind me..."
缺點： "Qantas mucked up my seating and then tried to tell me maybe it was just my use of the booking system."
優點： "It was a good flight overall."
缺點： "Baggage arrived late."
缺點： "Plane was approx 1 hour late"
缺點： "Tiny tiny seats with no leg room whatsoever. Couldn't check in online and couldn't get assigned seats or request a guaranteed aisle seat. Extremely uncomfortable for 15 hours."
缺點： "The crew was not all that friendly in my section"
優點： "Comfy flight. The staff were really helpful."
優點： "The crew was friendly and attentive. They worked hard to make the long flight as enjoyable as possible. The food was bland and uninspired. The in seat entertainment had a great variety though it stopped working with about an hour to go so that was frustrating."
優點： "Economy seats were comfy."
缺點： "Food was terrible! Literally inedible."
優點： "The land crew helped get us onto an earlier flight without hesitation."
缺點： "Not very comfortable at the back but we were late to board a different flight. The original seats we chose at booking we cancelled and we were left separated at time of checkin until the crew helped sort it"
優點： "The staff was so attentive and friendly"
缺點： "The seats could use a little more leg room"
優點： "Smoothed on time. Flight attendants not tired and grumpy"
優點： "The flight attendants we're really fun and the food is great!"
缺點： "Boarding was delayed and there wasn't a lot of communication about it."
優點： "We had comfortable seats and a pleasant flight. Food was good for airline food. Plenty of water and fresh fruit available all through the flight"
缺點： "Wasn't able to complete on line check in."
優點： "Chargers in all the seats, great movies, great food."
優點： "The inflight service was great - friendly attendants and great food. The washroom was checked throughout the flight and was still in great shape by the end of the trip."
優點： "The movies"
缺點： "I booked through justfly and then that flight was cancelled and they put me on a United flight to SFO and changed my seating to a middle seat, when I had paid for a window seat. They would do anything to change it back or refund me my money."
缺點： "Delayed Boarding and they didn't say anything."
優點： "Extraordinary crew energy, plenty of food."
缺點： "Ran a bit late and boarding queue was unusually chaotic."
缺點： "I was right by the toilets"
優點： "Great selection of entertainment. Good pillows."
缺點： "I had a flight Auckland-London, booked through Emirates but operated by Qantas. The flight got to London with a delay of 2 hours 20 min, because they made us wait 2 hours 20 min more than planned in Dubai, where incidentally all the other Emirates flights had no delay, only our Qantas one. This made me lose my next flight (to Luxembourg) and have to pay for a new flight and stay that night in London. Since I had booked them separately, no one helped or offered any compensation."
優點： "The in-flight entertainment was packed full of recent big movies. I was travelling with my partner on separate tickets due to us having different final destinations. The Qantas staff was able to re-arrange our seats together for the long flight over the Pacific. We also got to celebrate New Year's twice, since we crossed the International Dateline."
缺點： "I was not a fan of the A380 prior to my flight, and was even less of a fan after. The boarding in Melbourne was chaotic- for some unexplained reason, Qantas felt the need to quarantine the seating area around the gate. This led to a minor stampede as all 5,000 passengers thought the flight was boarding. The Qantas staff at Melbourne, from the check-in desks, to the boarding crew were all apparently over-whelmed. It wasn't any better upon arrival at LAX- the baggage area was chaos as our arrival apparently caught the LAX baggage handlers by surprise. I had a four-hour layover in LAX, yet still managed to miss my connecting flight after an excessive delay getting our checked bags, the line through customs, and rechecking in through the TSA - and that was WITH an expedited screening pass."
缺點： "Delays at the airport Economy very uncomfortable Crappy food"
優點： "Thoughtful and friendliness of the Crews"
缺點： "None that i can think of"
優點： "It seemed that being in seat 33, the crew kept forgetting to come back and get our rubbish. It seemed when they collected the rubbish, they were full at seat 32 row, come back and start at seat 34"
缺點： "Special food was very bad. It smells."
優點： "The staff where excellent as was the full process from getting to the airport to disembarking. Would like to fly with them again"
缺點： "We have an autistic child and to get the seats that are most suitable for us proved very difficult. We got there in the end but basically they have said that that if we want to get our seats before check in opens we need the pay. We have never had to do this before and I was very shocked and surprised. They eventually relented and resolved the issue however the damage was already done. For a company that is associated with the local autism society I was very disappointed that they don't recognise it for the challenge that it can be."
優點： "Service was too notch. Despite software issues and timtams out of stock, crew were lighthearted and joked around with passengers. V refreshing."
缺點： "Comfort still has room to improve, a foot rest would be a step in the right direction. Particularly for us shorter types or those who like to curl up and sleep. Also random upgrades (eg. Exit rows) is always appreciated. Online dinner special was excellent. Breakfast was terrible, maybe because it was the last meal so not as fresh?"
優點： "I really liked how my luggage didn't need to be collected at Sydney before joining my connecting flight."
優點： "Paying for extra leg room was the best investment. Coming home was even better than going across as we were traveling through the The crew were sensational, obliging, friendly and accommodating. For long haul economy flights, I was really impressed. Will definitely continue to travel with Qantas."
優點： "Nicest flight attendants I've seen! Their service is phenomenal and they truly care about your experience. Food and entertainment are great as well."
缺點： "Seats were incredibly cramped, very little legroom for such a long flight."