優點: Only a very short walk to Terminal 5, best location for the perfect start to your travel plans.
We used the Spa and had great cocktails in the evening for the perfect start to our holiday.
缺點: The internal rooms are dark
優點: Ideal for early morning flight from Heathrow Terminal 5. Did not use it but BA check-in & bag drop would be very convenient if travelling with hold baggage.
缺點: Not a lot!
優點: Honestly this hotel is amazing. Perfectly clean, wonderful staff, stunning facilities and the perfect location for an early flight the next day. It's SO good that I would stay there again in an eye blink. The upgrade to a suite was most welcome and it was classy and beautiful.
缺點: Pricey! I'm being a bit mean here as the price wasn't too bad considering the facilities, but it's still a lot of money.
優點: Sofitel is not a cheap option, but after a long haul flight it’s great to have the hotel right at the terminal. Fabulous breakfast and great soundproofing sets you up ready for the next leg of your travels.
缺點: My case was delayed so I would have liked extra touches expected in a higher end hotel. A bathrobe and toothbrush, comb and hair conditioner would have been nice. Also we were made to queue on checking in as we got stuck behind a plane full of people whose flight had been cancelled. We had a confirmed booking so it would have been appreciated if we could have checked straight in. Staff very friendly and helpful at reception and concierge the following day. I think we were unlucky with a bad patch at check in.
優點: Excels at the two things you need most from a hotel:comfy beds with top quality duvets and pillows, and a roomy, hot powerful shower.
缺點: Decor was bland and unimaginative. While the restaurant was excellent, it didn’t justify the silly price it charged.
優點: Staff were great. Buffet was good value and tasty.
缺點: Charged for drinks we did not have. Concierge was not around when we wanted our bags. Shuttle bus to airport. Not easy to get to the bus stop from hotel.
缺點: Hotel currently going through refurbishment
優點: The free wifi was great to have. The rooms were clean and modern with a good size tv. Despite being next to LHR runway it was quiet. The breakfast selection was huge, everything fresh, best scrambled egg ever. All staff were friendly professional and very helpful.
缺點: There wasn't anything I didn't like. I did find the ticket machine for the bus service to the airport didn't work with cash (just a minor thing) and I didn't see a business office for guests ( there may have been one but I didn't see one)
優點: Room was beautifully clean and the bed comfortable.
缺點: The queue to check in was too long, the phone in my room didn't work and the airport transfer that I was assured would be available in 5 minutes took 25 making me late for my meeting.
優點: I liked the location - proximity to Heathrow airport, and I loved the cookies.
缺點: I did not like the fact that on the second day of our stay the towels were not replaced, and the used teacups and glasses were not removed and replaced. A cup of tea on our second day would have been pleasant, but was denied.
優點: rooms were excellent very comfy beds spacious, clean. i would recommend to stay here.
local shop and food places are open till 4am very conveinent
缺點: great location if your going to use the airport. for central london the distance is a bit too far out
優點: One of the best hotels ever lovely surprise in my club room with fruit, wine soft drinks collection, they also had all the toiletries you could need from shaver to mini toothpaste to a beauty pack with nail file! This will be my main hotel from now on
優點: The hotel is convenient for Heathrow, a short taxi ride away or there is the Hoppa bus service. There is a semi-decent restaurant on site and a bar too. The rooms are okay, if bit cramped (I was in a single room)
缺點: Habing prepaid the room, I was told they need to take a security imprint of my card which somehow led to me being double charged. Despite numerous phone calls and all the proof required, it has yet to be resolved.