缺點： "Baggage Claim"
缺點： "food, though i liked breakfast (dim sum and fruits including guava)"
缺點： "Great price getting from a to b."
優點： "Nice crew, night food."
缺點： "Old aircraft type, insufficient entertaiment."
優點： "Smooth transfer at CAN"
缺點： "Vegetarian food needs to be better. Tasteless food served. No options for vegetarian."
優點： "Crew was attentive. Entertainment"
缺點： "WiFi didn’t work but I expected as such. Being on time but I had seen records of consistently inconsistent"
優點： "Crew was communicative. Great entertainment selection"
缺點： "WiFi didn’t work but it was told it may not"
優點： "short (14 hours) flight. food is okay as airplane food. seats are pretty big."
缺點： "The only complaining is there isn't any Cantonese movies as it supposed to be a Guangzhou (廣東)/ New York bounds."
缺點： "Very good and friendly"
優點： "It is a direct flight."
缺點： "They send old ladies with luggage down two flights of stairs to go to a bus to drive 50 m to enter customs."
優點： "Pretty much everything."
缺點： "The food could be better."
缺點： "Didn’t receive the special meal that was ordered"
優點： "Food was ok.."
缺點： "Lost my luggage.. acted like it’s not a big deal.. don’t care.."
優點： "Good selection of movies...."
缺點： "...if you could watch them. My screen didn't work. A nice attendant gave me an iPad to watch some on, but obviously it could only hold so many...and not the ones I preferred. There wasn't a vegetarian option so I was given just bread to eat twice on a 15 hour flight. To top it all off, the airline worker at check in forced my companion to pay $150 to gate check her guitar (which has always counted as carry on thru other airlines), and then at the gate she was told she couldn't check it and that she was to bring it on the plane as we originally intended. We noticed she was the only person given any trouble and the only black person.....all in all, a terrible experience."
優點： "Everything from take off to landing was great. I ordered special meal and it came with no problem The flight crew was great, very attentive. Beds in business class were fine ."
缺點： "All was great."
優點： "The multiple bathrooms"
缺點： "The food"
優點： "The crew was good."
缺點： "My bags didn't arrive with the flight. Connectivity/ transfer issue to pheonix."
優點： "The food & The Staff."
缺點： "That my flight was delayed for 5 hours and my luggage went missing."
缺點： "my baggage didnt arrive with me"
缺點： "Lost my luggage for ever"
優點： "Nice crew"
缺點： "Foot room is super small, no entertainment and they wouldn't let you use any electronic device."
優點： "Cheap and service was okay"
缺點： "Seats are uncomfortable They lost my luggage."
優點： "I let the crew know that I was a Vegetarian, so they were more than helpful in providing me with options."
缺點： "Only allow one piece luggage."
優點： "1. Boarding was on time and orderly. 2. The vegetarian meal was fine except for the penne pasta which hardly had any sauce. So it was like gnawing the more-than-aldente pasta - plain starch."
缺點： "1. The flight from LAX to Goungzhou was 1 hour late. We were all in the plane by 10 PM and the plane was to leave at 10:30 PM. It left 11:30 with all the passengers sitting on the plane for 1 1/2 hours! The delay made the rush to make it to the next flight in Guangzhou was stressful and exhausting. 2. I reserved an aisle seat beforehand because medical issue that require frequent trip to the rest room. The reservation person told me that I would have a window seat on the 2nd floor but no one is seated next to me. That was not the case. There was a person beside me that had to be disturbed frequently for my rest room trips. And this was a 15 hour trip."
優點： "China Southern Airlines flight was very clean, very friendly, and of very good ticket price."
優點： "In this sector they provided food which was vegetarian, but salad was having a roll of SALMON FISH and a SHRIMP. I wish to tell them, Fish is not Vegan or Vegetarian. It is considered as Non-Veg food."
優點： "One meal for a 90 minutes fly? I am a frequent flyer and this is my first fly that services a meal in a 90 minutes fly"
缺點： "Everything is awesome."
優點： "Almost everything."
缺點： "It was delayed twice."
缺點： "I wanted to upgrade my ticket and they didn't take Discover, the staff was not very accommodating."
優點： "Crew was excellent. Had a headache going up crew checked in to see how I was doing. Though I precious years they would have just given me advise or the like. I can understand why they were reluctant to do so nowdays."
缺點： "I understand minimum leg room a such, but seriously, no lumber support makes sleeping while sitting quite uncomfortable."
缺點： "Entertainment had no variety"
優點： "Service was on time and efficient. Boarding went smoothly. Crew seemed well trained and attentive."
缺點： "No jetway at the destination gate. We had to wait for the bus late at night. The meal was not very tasty, but China Southern is by no means alone here."
優點： "Business class seats are newer and comfortable. At 6'5' this is a big deal. Food was good and plentiful"
優點： "Friendly and efficient staff. Very attentive as well."
缺點： "Only overhead entertainment with the subtitles too small to read and only one language option. Headrest could have bendable sides to keep the head upright while sleeping. Seats were generous but somehow did not feel comfortable."
優點： "Crew was great"
缺點： "no power in economy"
缺點： "Crew was not organised"
優點： "I had to cancel my trip, but kayak website does not provide an option to cancel or change the itenarary. I had to forfeit the ticket."
優點： "The ground crew at GuangZhou was very helpful in leading us from our delayed flight to our 2nd flight,"
缺點： "Our 1st return flight from Wuhan to GuangZhou was delayed for an hour, and we almost missed our flight back to the US by minutes as we have to go through Customs. But we had to pay for a cart transportation from the terminal because it was too far away. I felt like China Southern should've paid for the transport service, as it was their fault that we almost missed our flight."
優點： "One leg of the flight was a dreamliner."
缺點： "Food was the worst I have had in memory. Crew are also the worst I have experienced in memory."
優點： "Staff was friendly."
缺點： "A friend and I flew China Southern from Bali to New York. For a 15 flight, one of our TV screens was not working. Both of our luggage were left off the flight. Any money you think you save will come out the other end -- shopping for necessities when they lose your luggage. Have recommended all my friends to never fly China Southern."
缺點： "Flight delayed for 2 hours My luggage did not arrive with me. Came 10hrs after"
缺點： "The early collection of entertainment head sets 30+ minutes before landing service of drinks need to be improved"
優點： "Very good for this flight. i will be use this service by next time. and thank you very much for KAYAK ."
缺點： "The flexibility to changes of date of flight if you really need to. End up will pay much more than purchase whole round-trip ticket with other airline. Can't request seat changes even before few days or weeks of the flight. Overall not really feel comfort."
優點： "On time"
缺點： "Being held at the gate to deplane, tho this isn't the airlines fault but more pudong airport"
優點： "In flight movies"
缺點： "Late. Took forever to taxi to gate and then still had to take s bus to gates"
缺點： "Seats were very uncomfortable."
優點： "The boarding was great! The flight was very comfortable. We had enough blankets and slept through the flight. I have an allergy to soy and the crew was nice enough to provide an alternative that was not on the menu."
缺點： "More food options for those with soy allergy."
優點： "The crew was amazing, in the first few hours, they kept serving us, hot towels, drinks, food etc. I really felt pampered. Would fly with them again."
缺點： "Transferring between 3 flights to get to my destination, I had to transfer my suitcases every time. With the security check etc. it was tiring to say the least."
優點： "This was my first time flying with China Eastern and I was very impressed. The plane was clean and comfortable. The crew was nice and it was overall a great experience. I would fly them again and recommend them to others."
優點： "The price was nice."
缺點： "The seating was uncomfortable. The flight crew was was rude and were constantly rushing everything. I saw them yank the headphones out of a sleeping mans ears as we prepared for landing 45 minutes early. They didn’t even attempt to wake him."
缺點： "There was cigarette smoke in the aircraft."
優點： "Efficacy boarding, good entertainment"
缺點： "Better food and snacks"
優點： "The crew was polite but service was not quite there. We pick a 2-seat layout so it was OK."
缺點： "The food was poor and only served twice. Once shortly after taking off and another a couple of hours before landing. In a span of 10 to 11 hours there was no offer of drink or food of any kind."
優點： "The seat is comfortable and leg space is good for a 6’5 people, and the flight is on scheduled time."
缺點： "Food could be better."
優點： "Crew were very good and good aircraft"
缺點： "The business lounge is poor at Pudong and so is the food."
缺點： "Very limited English speaking programs/movies"
缺點： "The seats are very small and the food was horrible. The flight attendants were rude, they actually rolled their eyes on you when you asked for water"
優點： "Crew was helpful in flight And they were humble too."
缺點： "I didnt like.Management. everyone act like impatience and crew didn’t control well."
優點： "The service was good and the temperature was great, The Crew was friendly and helpful. The restrooms were very clean and kept well. The entertainment was nice."
缺點： "The boarding process is chaos and they do not follow their own rules. It is quiet discomforting trying to get to a gate and on the plane. The food was strictly Asian. The service for Liquids, drinking, of any kind was very limited. I took my own water on board to stay hydrated."
優點： "Cheap ticket fair Crew somewhat friendly despite extremely limited language skills So many empty seats( you will find why below) despite Chinese festival. Boarding to aircraft easy, especially child friendly at SFO. SFO staff quite friendly, at least ours."
缺點： "Overall comment: It’s supposed to be international flight but I and my family, all US CITIZENS had to check in at SFO in the beginning where the staff was very helpful n did her best n told me that I would have to claim baggage one time in China. We had to claim baggages at Qingdao n drag to find hotel with one security guard’s broken English helping me for directions to potential hotels- no help at all otherwise. In the morning, we checked in with all baggages at Qingdao but they refused to do it all the way to KTM. Very very rude n unfriendly staffs. At Kunming, we dragged all baggages with our tired kids n checked in for the third time in one outbound flight n almost had to go through baggage check for lithium battery with the fact that it was the same baggage passing security in SFO then Qingdao and having no lithium inside. It followed a very very painful scrutiny n security which involved my 10 year old, a lot part of which seemed inexperienced n unnecessary. They took my daughters portable charger simply because it was wrapped with fancy tape"
優點： "Personal, comfortable, easy"
缺點： "The breakfast pack was ok but the scroll thingy was dry and not very nice!"
優點： "The crew was great and really helpful if you needed something. Language barrier is always hard, but they really do try and help the best they can. Seats in economy do recline quite a bit which was awesome! Inflight entertainment offered, and you can use your phone on airplane mode but cannot have headphones in during takeoff or landing. Offered a lot of food during meals but limited options for vegetarians or allergies."
缺點： "Not able to use headphones or charging cord during takeoff or landing. Super strange to me even as a previous flight attendant."
缺點： "My issue is not actually China eastern but Kayak! I received messages saying to check in in Taipei at Terminal 1. Well China Eastern is actually in terminal 2! And these mega airports in Asia getting from 1 terminal to another when you don’t speak the language can add an hour! If the flight wasn’t an hour late I would have missed it because of the messages. I have saved those and will be contacting Kayak for some type of reasonable compensation for this terrible error on their part. No message at all would be much better than a message sending me to the wrong place!"
缺點： "just that the fight was late. otherwise, i would rank between ok and good (short flight). i have flown longer on china eastern on other occasions and in those cases, i would rank between good and excellent."
優點： "Airline personnel very helpful. Plane was clean."
缺點： "Finding China Eastern in very large terminal. Almost no signs in English."
優點： "The staff was friendly and polite. There was movies, TV shows, etc to watch. The food was decent for airline food."
缺點： "2 days of delays and unorganized at times"
優點： "The free cup of water"
缺點： "Welcome aboard Dictator Airlines... NO I WILL NOT SHUT MY WINDOW COVER"
優點： "Service was prompt and polite. The personnel were great!"
缺點： "Im not sure if it's China Eastern policy, fleet-wide, but cell phone use was not allowed the entire flight, even with the phone switched to airplane mode. This, and the fact that seats did not contain flight entertainment systems, meant that I couldn't watch any movies."
優點： "Their Customer Service Staff at the Singapore branch office was very helpful."
優點： "Boarding was good, crew was friendly."
缺點： "Very uncomfortable flight, arrived late so missed connecting flight, second connecting flight late."
優點： "Better than expected. Crew was very friendly and attentive. Great value business class!"
缺點： "Yes the crew was nice, but they seemed to rush around as if there is some sort of emergencies, all the time. They maybe too eager but gave the impression of not calm, sort of made me nervous. The butter came with the dinner rolls are not salted, no taste, very plain. Also they don't have pepper, when I asked for pepper to season my food, there was none. It was like this both ways from LAX to PVG and back."
優點： "Seats In flight entertainment"
優點： "Very helpful flight attendant (should have asked her name) Healthy food"
優點： "flat beds, extensive menu and great service"
優點： "The people are nice and professional. They were very helpful with the needs of the passengers"
缺點： "The flight was delayed almost 5 hours causing me to miss a very important business meeting. This happened to me going to Lhasa as well as returning to Chengdu."
優點： "Seats ok Crew was good"
缺點： "No headphones for ife Food horrible"
優點： "vessel itself was clean"
缺點： "flight took off an hour later than expected with explanation being "luggage was taking long to load" which made me miss my connecting flight in shanghai. once in shanghai, someone from the crew grabbed my connecting ticket, ripped it in half and told me to get a new flight with no direction of where to do this. New flight booked for the next day and then bused to some hotel for the night. overall the crew seemed terse and unhelpful. one flight attendant yelled at me on the flight back to san francisco when I asked her I could squeeze past to use the restroom. would not fly again and would not recommend china eastern."
優點： "Food was ok"
缺點： "They do not allow you to use your iPhone, even in airplane mode. They give you wifi and chargers, but you cannot use your phone. iPads are ok though, which make no sense whatsoever. They're stuck in 1999."
優點： "They changed my connecting flight for free! I had originally booked a long layover in Shanghai, and a few days beforehand changed my mind and wanted an earlier connection. They were very accommodating in changing my flight. Was actually shocked at how simple the process was. In addition, all the staff on the flight, a grueling 15-hour trip from Pudong to JFK, were polite and helpful the entire way."
優點： "i enjoyed the amount of meals and beverages and soft blankets on long flights, offered a great range of games and movies."
缺點： "the aisles were very small even for me and i'm considered petite and i had to shuffle sideways down them. many people and not enough restrooms, decent sized lines of people waiting to use the restrooms seemed a safety hazard."
缺點： "炒米粉或者炒飯無料 很糟糕。機上日文機組服務佳"
優點： "First all, the flight changed to stop at PVG, not Nanjing. When it depatured from PVG to Taipei, inside the airplane was so hot. We talked to flight attences 2 times, still didn't be adjusted. And food was terrible, too. They provided food too late, then they rushed out to clean the food trates. There is no enough time to eat! The experience was so bad with them."
缺點： "TV screen stopped playing after safety guide."
缺點： "Small space in economy"
優點： "I loved the airplane! Half the flight attendants were super nice while half was just emotionless."
缺點： "Food was absolutely disgusting and entertainment was okay. However, I don't understand why no electronic devices are allowed during flight. No cell phones and no laptops? Can someone please explain why?"
缺點： "The audio jack only had two prongs, so I couldn't use my headphones and had to get an adapter for the return flight. The controller for the entertainment also had a single broken button, so you couldn't play games. On a more serious note, the staff were quite surly, so if they forget to give you breakfast and you have to ask, they won't apologize, they'll roll their eyes. I'll try and avoid flying with them in the future."