優點： "Great service considering the extra ordinary conditions associated with the controls required during the Coronavirus pandemic."
缺點： "Cabin temperatures seemed to be very hot through the flight"
優點： "WAS OK BUT NEED BETTER PILLOWS"
優點： "Food was fantastic, everyone was friendly, plane was clean and orderly."
缺點： "I am a vegetarian. My food was not yummy."
優點： "Boarding process and take off was the most efficient - truly impressive! I don’t think this had anything to do with the airline, but every flight with them was so quiet (no crying babies/children, loud adult conversations), I thought I could hear the pin drop! Their safety demonstration was uniquely done by dancer, which made it interesting to watch every time! I left my jacket on one of my flights, but they returned it to me when I boarded the next flight - I was gratefully surprised! They had complementary tooth brush/toothpaste, ear plugs and eye masks in the restrooms. I thought this was a good way to reduce passing out items not all passengers wanted. I wish all airlines could copy these amazing features from them."
缺點： "Their meals were underwhelming- in four flights on my trip, they were basically the same main course. The rolls with margarine, same fruit and strongly cultural seasoned vegetables that were served every time, all of which I could not eat. I have liked every airline meals and hospital food, but their food was below institutional food quality. For an Asian airline, the flight attendants were rather crude in their speech and mannerisms. I could barely hear and understand the announcements in spite the fact that passengers were extremely quiet. Their choices of movies were very poor; it seemed that 3 out of 4 flights had similar options."
優點： "Boarding on time and the flight arrived earlier than schedule."
優點： "Amazing crew and food; clean lavatories throughout the flight"
缺點： "Need more elbow space; 10 seats across in the economy section really soured the experience"
優點： "Free food!"
優點： "The crew and food was great. The legroom not so great."
優點： "Crews are excellent"
缺點： "More legroom"
優點： "attentive staff"
缺點： "they destroyed my suitcase"
優點： "My trip to Houston to Manila on December 27,2018 is very inconvenient You have to wait in line to used the toilet becouse Two toilet is out of order . Again very inconvenient flight BR51 toilet between economy plus and economy two toilet is out off order"
缺點： "Make sure that all the toilet in every flight is in order or working condition so that we don't have to wait in line just to used it . It is not acceptable if two toilet is out of order."
優點： "Food and service always reliably good to excellent. If you're used to the North American style of "we are primarily here for your safety" service standard, then Asian airlines like EVA would be a breath of fresh air."
缺點： "Boarding time always seem to slip a few minutes lately."
優點： "Hello Kitty themes"
缺點： "Coffee served diluted ."
缺點： "It took 1 hour for checking in in CDG 1 terminal. I missed the next light because of the delayed take off. And they change my ticket to Thai airways which is the fastest from Taipei to next destination."
缺點： "No clothes to change. My fruits were expired because off the luggages not come to the destination."
缺點： "三明治乾硬，生菜還放在外頭，不好吃。 視聽系統每幾分鐘就自動變暗，有問題。"
優點： "People were lovely and efficient"
缺點： "Seats were pretty ordinary"
缺點： "Lack of movie selections. ear plug location is not convenient, especially when your neighbors want to get out and you have to unplug headphone in order for them to pass through."
缺點： "The crew were not very friendly, they went about their tasks but did not engage with the customers in a friendly manner. It was very much as though they were doing the minimum for the job/flight. For instance, when you board and sit down the first thing they give you is the menu and then the landing card. But I've just sat down I don't need these two extra pieces of paper immediately. I sat on an aisle and must have been knocked 5-6 times by the carts. After I was bumped then I hear the 'excuse us, carts coming through'."
優點： "Not many interruptions by crew on the PA system. Communication was kept quick and to the point. Flight Attendants were attractive, courteous, and fairly efficient. They cam by more than the first flight, even though it was 1/3rd the length of light. I liked the beef w/onion & brocolli meal, although more onions should have been included, I think I got four small segments of onion. Yes, I’m nit-picking a bit . . . But that’s what reviews are for, right?"
優點： "The food and drink."
缺點： "Being asked by a precocious young flight attendant if I was drunk. Demeaning and condescending. Luckily this was not within earshot of other passengers. I don't normally require politeness, but I don't expect rudeness either."
優點： "Lovely, charming flight attendants and a decent lunch with two choices, both of which were good. Where do they find these flight attendants? They are amazing."
缺點： "The Airbus is not as nice as the Boeing, but the flight is a relatively short hop."
優點： "Was quite nice for a two hour flight. They gave us a free meal again."
缺點： "Nothing I didn't like."
優點： "Great crew, impressive washrooms, food was wholesome and warm"
缺點： "My friend had a long wait in line to get her boarding pass. She was denied at the counter to fly due to there being 40 minutes until her board time. She was not checking bags, and the security line was a walk through. But they would not issue her a ticket, cancelled her international flight, AND her return flight. She had to buy an entire new round trip international flight...All the while her plane was still on the ground...This did not make sense to me. This does not make sense to anyone I explain the story to, either. Your counters truly are always long waits. It was her fault she didn't leave enough time. But the lack of flexibility in rebooking and the inability to still use her return flight home? WHY."
缺點： "Delay for 1 and half hour"
優點： "I had a question about my ticket and had to call customer service, and was speaking with a REAL PERSON who was actually helpful within 5 mins! An airline miracle. Very gracious checkin, Great inflight service."
缺點： "Try to get an isle seat- seats feel small."
優點： "same comments as the Toronto to Taipei sector...."
優點： "food is good"
缺點： "night hour flight"
缺點： "剛上飛機時，先去廁所，但感覺好像沒打掃過的樣子，讓我嚇一跳，按沖水也失靈，不知何故？後來再去上就乾淨多了，並且可以沖水，但後來我都再換別的位置上廁所。Shan Tzu Cheng"
優點： "Staff was very helpful. They went above and beyond."
優點： "I like the food. And also the great crew! very nice and always smiling. I didn't get bored because of the entertainment and they're always serving food all throughout the flight! I'll definitely fly with EVA again."
優點： "Great service by the crew / flight attendants! Good food (to me) We lucked out due to not a full flight"
缺點： "Limited entertainment selection (though we did find some interesting Asian films to watch ....)"
缺點： "I have never sat in such terrible plane seats. First, there are FOUR seats but there are only THREE partitions at the bottom, meaning I had to share leg space and purse space with the stranger next to me. It's awkward enough sitting next to someone I don't know and having to worry about accidentally leaning on him when I fall asleep but having to constantly be in contact with his leg was very uncomfortable. I kind of got over it after awhile but I could tell the kid I was having leg time with was super uncomfortable since he would jerk his leg away every time it touched mine. Sorry to be harsh but I don't know how you're getting 9.0+ scores from the other customers. Yeah your flights are cheap but your seat options suck and the movies weren't good enough to make up for it. D+. You get what you pay for I suppose but your tix weren't that much different from the other more comfortable airlines."
優點： "Western airlines, especially U.S arlines should learn from these folks a thing or two about costumer care. Great job, Eva!"
優點： "Been 10 years since traveling, usually I would fly United Airlines no more. Eva Air is outstanding!"
缺點： "Baggage Claim"
優點： "Helpful friendly staff serving on a clean, modern plane, with meal service on even two hour (international) flight. Great value."
缺點： "Most flight attendants have only limited English ability, but it’s enough for basic communication. Very friendly and helpful in Chinese though!"
優點： "Nice crew, night food."
缺點： "Old aircraft type, insufficient entertaiment."
優點： "China Southern CZ657 SFOCAN on a 777-300ER. Seating configuration in economy is a comfortable 3-3-3. They use some memory foam-like material for the seat padding and it is very comfortable. The crew was professional and friendly throughout."
缺點： "The price for this trip was just under $500 roundtrip CNXSFO. The food was nothing to write home about but during the flight, they offer endless Cup of Noodles and finger sandwiches and the vegetarian ones are very tasty."
優點： "Crews were very good"
缺點： "Foods could be better"
優點： "Crew was communicative. Great entertainment selection"
缺點： "WiFi didn’t work but it was told it may not"
優點： "Polite cabin crew."
缺點： "Lost my check-in luggage - still not returned after 4 days. Broke my expensive checked-in suitcase on the first leg of the trip. (No reimbursement for loss or damage.) Leads you through online check-in but denies allowing you to complete it. Could not reserve any seats (for 4 international flights) ahead of airport check-in. Forced to give up my assigned seat to accommodate someone else. No customer service contact phone number (in English) that works. Poorly designed website - difficult to locate and utilize options."
優點： "Courteous and accommodating crew"
缺點： "Food was so so."
缺點： "Very good and friendly"
優點： "It is a direct flight."
缺點： "They send old ladies with luggage down two flights of stairs to go to a bus to drive 50 m to enter customs."
優點： "The flight-staff was super co-operative when I told that I didn't select the vegan / veg food option in advance. They tried to to do their best to ensure that I still get some veg food to eat. In general also, I found that the flight-staff was the best."
缺點： "I am not sure how it happened, but I never got a chance to select meal when I did the booking. Probably because the booking was from third-party site but then again, when one clicks on "Book", the third-party site directs to airline site only."
優點： "same as above"
缺點： "Same as above"
優點： "The overall experience was good. The crew was very helpful and responsive."
缺點： "If you take a late night flight from LAX they will wake you up to feed you about an hour or hour and a half after take off. It was quite uncomfortable to be asleep and to suddenly have all the lights turned on and woken up to sit the seat upright. It would definitely recommend waiting till after this to fall asleep. Not the crews fault, I just wasn’t aware of this."
缺點： "Unable to use Mobil check- in asked at ticket counter for a forward seat next to exit doors because I am a tall person over 6’3 ended up aisle seat that had issues maintaining a locked upright position plane left 35 min late"
優點： "We enjoyed our flight on China Southern. The aircraft, the service, the staff, the food: everything was great. The flight was delayed out of Phuket, causing us to miss our connecting flight to SFO in Guongzhou, but China Southern provided us with a seamless alternate and our ultimate arrival at ATL was barely delayed."
優點： "Comfortable seats, just enough of legroom"
缺點： "Flight was delayed."
缺點： "The seatbacks lacked any padding. It was like leaning against a board for several hours."
優點： "Nice crew"
缺點： "Foot room is super small, no entertainment and they wouldn't let you use any electronic device."
優點： "Crew are always good on CS. Ontime pretty much too which is a blessing."
缺點： "Still the quality or food and beverage selection is below the standard of other airlines. Perhaps a small spend increase by the airline on the quality will offer big gains. Entertainment has actually gone backwards. I have been flying this airline for years and it was good ! Not now seats are a little uncomfortable with not much padding."
優點： "The aircraft was new and very well kept. The crew was very attentive and highly professional. Will fly them again!"
缺點： "Boarding process was chaotic on all flights. The Premium passenger was supposed to be separated and was not."
缺點： "Only allow one piece luggage."
優點： "The space"
缺點： "The time in the plane because of delays for take off"
優點： "China Southern Airlines flight was very clean, very friendly, and of very good ticket price."
優點： "On time and polite."
缺點： "Food was average. but as I paid a low a low fare I was overall very pleased. Entertainment was none existent."
優點： "One meal for a 90 minutes fly? I am a frequent flyer and this is my first fly that services a meal in a 90 minutes fly"
缺點： "Everything is awesome."
優點： "Almost everything."
缺點： "It was delayed twice."
優點： "I like the gentleness and politeness of the stewardesses, the toilet were clean very often by the stewardesses on board , they always keep it clean n fresh"
缺點： "The announcement in the aircraft was not very clear, could be due to the sounding system. My flight was delayed for one n the half hours ."
優點： "Missed this flight because of weather delays. Ticketing agents were helpful and friendly as they found alternative flights for our party."
優點： "Service was on time and efficient. Boarding went smoothly. Crew seemed well trained and attentive."
缺點： "No jetway at the destination gate. We had to wait for the bus late at night. The meal was not very tasty, but China Southern is by no means alone here."
優點： "Business class seats are newer and comfortable. At 6'5' this is a big deal. Food was good and plentiful"
優點： "Flight attendants very kind"
缺點： "Only pillows and blankets , no eye masks , no socks, The choice of films"
優點： "The in flight entertainment was good, great selections and helped to pass the time."
缺點： "The seats in economy are alright, but my seat wouldn't stay reclined all the way."
優點： "Itinerary is everything and we could not have gotten better direct flights, especially for the price. (They discount child fares too). The 319's don't have individual movies but they played a nice kids movie on the overhead screens which was a pleasant surprise. And even though the flight was delayed I can't be too upset because they upgraded our family of 7 to economy plus ahead of time without me even asking (We risked not paying for seat selection and it worked out great!). Bags checked all the way through and no complications on any of our 4 international flights, that's good service!"
缺點： "Flight was delayed two hours from CAN to RGN and we had to take a bus to our airplane. The A1-A5 gate area is bare bones for waiting but they handed out snacks and water to try to help."
優點： "Service was good."
缺點： "My lugage was not at the airport when I got there but the airline found it and delivered it the next day."
優點： "I had a long connection in Guangzhou (16 hours), and airport staff offered me a free hotel stay for this period of time; Hotel turned out to be awesome, I had a nice sleep and came back to the airport well refreshed."
優點： "I was in business class. The lie-flat seat was pretty good with lots of space for storing my things. The crew was efficient but not particularly friendly. The bathroom was kept very very clean."
缺點： "The food was mediocre to poor. They forced me to turn off my computer one hour prior to landing."
優點： "Best airline I've been on in a while"
缺點： "Communication on why the plan left."
缺點： "WHEN WE BOARDED THE PLANE THEY FINALLY SAID THERE WAS A DELAY ON THE INCOMING PLANE Really! all the planes were late I checked in super early and they would not let me go on an earlier flight; maybe I would have gotten to Yiwu on time..."
優點： "overall good. Attendants nice."
缺點： "Just to many stops."
優點： "I had to cancel my trip, but kayak website does not provide an option to cancel or change the itenarary. I had to forfeit the ticket."
優點： "Airlines is usually always on time. Flight staff very friendly and eager to assist passengers. I usually order my flight ticket months in advance so I always get a very great price. The meals are very good. I've used Eva Air, China Airlines, Cathay Pacific, China Eastern but I now regularly use only China Southern because I know what I will be getting with them. Oh and I fly economy. Robert..."
缺點： "No complaints. This last flight to Asia operated so smoothly."
缺點： "The plane was very old"
缺點： "We got inside to the checkin desk finally after waiting in horrible traffic and lines just to get into the airport. The checkin staff had already left the desk with 1 hr and 10 minutes before the flight. The guy at the information desk came to verify. After making a scene the police/security finally agreed to get someone on the radio. They refused to come back to get us and we were not allowed to go through security. We were told to go to an office in another building but the door was locked, no one home. We continue to fight but couldn't get any progress, missed our flight and ended up spending 10 hours in that airport and then having to wait an extra 10 in China for our missed connection. We went to the office. They refused to help us. Made us pay cash, couldn't take credit card, had to take out 3 different withdrawls, couldn't rebook us, had to call a downtown office. And basically said we were liars and we weren't there on time. Even though they only had the 2 employees working the entire airport for this airline. Still no power in the seats, no wifi, ended up missing an entire day plus the travel day that I was meant to be working. Travel insurance wouldn't cover because it wasn't a "strike" I don't know what else you call it when someone decides not to do their job."
優點： "I really can't think of anything on this flight that stood out. We were delayed to check-in for no reason, and nothing special was done. No entertainment on board."
缺點： "We arrived late into Guangzhou, and had to do the international transfer, and the staff were not much help at all. They did nothing to make sure we made our next flight with them. We literally ran through the airport which wasn't completely necessary. It was the cheapest by a long shot though. Spending the night in the GZ airport on your way to Phnom Phen is not recommended. . . We did that and the GZ airport has windows open to the outside so it's freezing inside."
優點： "new planes"
缺點： "my return trip, the whole center ailse had no entertainmrnt center facilities... even overhead lights. steeardess, did not allow smartphone even in airplane mode"
優點： "I liked the foot rest, pillow, blanket and head rest. The entertainment had a great variety of movies, which I enjoyed."
缺點： "The boarding could've been more organized. I only ate one meal out of the three that were served and the noodles were bland. The TV's should have a brightness option."
優點： "Crew was fine. Not as good as my flight to Jakarta though."
缺點： "The meal was terrible. The rice was hard as a rock and the beef was so tough you could hardly chew it."
優點： "Crew appearance"
缺點： "No snacks no food"
優點： "Arrived on time . Had very good selection of movies"
缺點： "Food was not enough. Business class seat and leg space too small"
優點： "The crew was amazing, in the first few hours, they kept serving us, hot towels, drinks, food etc. I really felt pampered. Would fly with them again."
缺點： "Transferring between 3 flights to get to my destination, I had to transfer my suitcases every time. With the security check etc. it was tiring to say the least."
優點： "The price was nice."
缺點： "The seating was uncomfortable. The flight crew was was rude and were constantly rushing everything. I saw them yank the headphones out of a sleeping mans ears as we prepared for landing 45 minutes early. They didn’t even attempt to wake him."
優點： "Efficacy boarding, good entertainment"
缺點： "Better food and snacks"
優點： "The cost was very good"
缺點： "Transfer in Nanjing to Bangkok. Delayed was not good but worse was that we arrived so early we couldn't check in for an hour and couldn't go to business class lounge. Also no transfer hallway. Had to clear immigration just to get on next flight."
優點： "The crew was polite but service was not quite there. We pick a 2-seat layout so it was OK."
缺點： "The food was poor and only served twice. Once shortly after taking off and another a couple of hours before landing. In a span of 10 to 11 hours there was no offer of drink or food of any kind."
缺點： "More leg room and better cushioned seats"
缺點： "Couldnt board plane because passport about to expired.i didnt know. I would love a full refund so I can go to Thailand in December and Vietnam in October."
優點： "Everything was fine. Thanks for the great services!"
缺點： "Nothing yet."
優點： "I liked the snacks serviced"
優點： "For a low fare airline, this was a comfortable, on time flight. Good entertainment selection and decent food. Crew was accommodating."
優點： "Front cabin business class"
缺點： "Aircraft not clean, very filthy, food very poor, entertainment almost non-existent"
缺點： "I didn't get notification that this flight was cancelled. I had to call the airlines to help me book a flight back to HK International. What happened?"
缺點： "staffs are rude, unfriendly"
缺點： "Very limited English speaking programs/movies"
優點： "Put a water bottle in my seat for when a wake up."
缺點： "They got confused with my middle name and I had some trouble checking in."
缺點： "The flight was delayed over an hour to wait for a flight that had some connecting passengers-the delay caused me to miss my connection on the other side. I expect a full fligjtvto prioritize the paying customers who are already present, most of whom had connections to make. When I requested help rebooking my connecting flight in LAX, they gave me (rudely) a QR code and a “certificate” (piece of paper) that said the flight was delayed. The QR code was to check for updates for the delayed flight (useless) and the “certificate was not a help at all for rebooking my domestic connection on the other side. The flight was so late that there were no more flights out to my destination, so I ended up paying for a hotel and change fee $175+ to book a flight first thing next miening. Both the hotel and SWAir said that certificate was meaningless. Our flight over was bad too-very rude personnel at the desk, and stressed out flight attendants...miserable experience both times-never again. We pre-selected seats and both times we were separated. Save your money and pay more for an airline that has customer service because it will end up costing you more in the long run."
缺點： "air conditioning broken ... Hot Cramped seating"
優點： "price. Computer on seats"
缺點： "My issue is not actually China eastern but Kayak! I received messages saying to check in in Taipei at Terminal 1. Well China Eastern is actually in terminal 2! And these mega airports in Asia getting from 1 terminal to another when you don’t speak the language can add an hour! If the flight wasn’t an hour late I would have missed it because of the messages. I have saved those and will be contacting Kayak for some type of reasonable compensation for this terrible error on their part. No message at all would be much better than a message sending me to the wrong place!"
優點： "All the way into hours late the lake from SFO to Shanghai was awesome"
缺點： "I didn’t like that the Chinese government let me into the country for a long layover so I had to sit in the airport for five hours"
優點： "The crew members were extremely helpful and accommodating."
缺點： "There was no hand soap in any of the bathrooms.That means no one on the plane, including the crew members, could wash their hands for the duration of the 14-hour flight. Disgusting! I sked one of the crew members to refill the soap, but it appears that they had none."
優點： "The free cup of water"
缺點： "Welcome aboard Dictator Airlines... NO I WILL NOT SHUT MY WINDOW COVER"
優點： "The food was amazing two hot meals and a couple of snacks."
缺點： "Economy is not the way to travel on an extended flight, aisle seat is bearable but otherwise a fail in the comfort side."
優點： "Service was prompt and polite. The personnel were great!"
缺點： "Im not sure if it's China Eastern policy, fleet-wide, but cell phone use was not allowed the entire flight, even with the phone switched to airplane mode. This, and the fact that seats did not contain flight entertainment systems, meant that I couldn't watch any movies."
優點： "Good service; timely boarding"
缺點： "Too many stops; long layover"
優點： "Food was decent, blanket/pillow"
缺點： "Seats were tiny and older (no adjustable headrest), no personal TV, food was just ok, had to fight thru crowd to to my seat. No order."
缺點： "Yes the crew was nice, but they seemed to rush around as if there is some sort of emergencies, all the time. They maybe too eager but gave the impression of not calm, sort of made me nervous. The butter came with the dinner rolls are not salted, no taste, very plain. Also they don't have pepper, when I asked for pepper to season my food, there was none. It was like this both ways from LAX to PVG and back."
優點： "Very helpful flight attendant (should have asked her name) Healthy food"
缺點： "Flight attendants were rude, pull earphones right out of socket without a word. Terrible manners"
缺點： "Horrific customer service"
優點： "China Eastern is generally mediocre at best, but their service can miss the point anywhere along the way. They are horrible at follow through, sometimes and unreliable to anything tech related with any of their websites."
缺點： "My luggage from SFO (via HKG) was not loaded in HKG on the same flight and arrived the next day. They don't forward it to my hotel in Shanghai, do I had to head down back to the Hangzhou airport to pick it up and take the train back to Shanghai. No apologies from the airline ever."
優點： "Seats ok Crew was good"
缺點： "No headphones for ife Food horrible"
缺點： "We were delayed by 2 hours, with no communication by the crew. No one updated passengers at all. Once finally on the plane, the crew members were very impatient and short."
優點： "I was pleasantly surprised with my experience. The flight was clean, on-time and plenty on in-flight entertainment. I had fears that other passengers would be rude or the flight staff unhelpful but I experienced none of that!"
缺點： "The food was amazing, but I found myself enjoying some of it."
缺點： "My "flight 6790" wasn't a flight but actually a bus. It was over 100 miles to Shanghai and we didn't know this until we got to the airport. We almost weren't able to get our luggage because we didn't have a plane ticket for our next flight yet. The attendant at the bus stop said there was no bus that goes there. So we asked for the train, she said there was no train that goes there either. "So HOW do I get to Shanghai to catch this next flight then?" I asked. And she said she didn't know. Nobody would help us and everyone was being rude. We ended up having to spend $100 for 2 of us to take a cab to the next airport an hour away to catch our next flight. We weren't the only ones in the same situation, there were 7 of us total trying to find transportation to the next airport. Between the 2 cabs it cost us $400 just to get to Shanghai to catch our next flight. Shanghai airport personnel were perplexed at why they would send us to Hangzhou China and then tell us our next flight is an hour away in Shanghai. The air crew members were very friendly and accommodating but the airport staff were horrible, and whoever scheduled those flights like that.......I mean come on, seriously? It said FLIGHT 6790, not bus. If we knew that we would have booked a different flight, and we were misled into not doing so."
缺點： "炒米粉或者炒飯無料 很糟糕。機上日文機組服務佳"
優點： "I dont understand why stop at japan for one hour. I was in san francisco for half hour and force me to pay out of my pocket another 1000 dollars to catch the next flight."
缺點： "Flight was delayed and no heat in the gate area so we were freezing and could not get food. Food on the plane was horrific. We had a stop where we were not supposed to get of the plan, but we had to get off and go through customs. I would not recommend China eastern to anyone."
優點： "First all, the flight changed to stop at PVG, not Nanjing. When it depatured from PVG to Taipei, inside the airplane was so hot. We talked to flight attences 2 times, still didn't be adjusted. And food was terrible, too. They provided food too late, then they rushed out to clean the food trates. There is no enough time to eat! The experience was so bad with them."
缺點： "The flight got canceled without advance notice and was aware about it when we checking in at the airport."
優點： "Crew was awesome."
缺點： "Could have had more selection for entertainment"
缺點： "Small space in economy"
缺點： "I had a connecting flight from Taiwan to Shanghai to catch my flight to LA. AT CHINA Estern counter, they will not chech my luggage all the way to LA. I had to pick up my luggage going out the terminal then go to check in again. I am 82 years old. This is not easy and stressful to me. I asked the supervisor that he could not do any thing. My connecting flight ticket was also from CHINA EASTER AIRLINES. They say the connecting flight was not on the same ticket. However it is from the same airline. I made my flight with great effort. I had hard time to speak to the agent in checking in my flight to LA. THIS IS TOTALLY UNEXPECTED WHEN I PURCHASED THE TICKET. IF I KNEW, I WILL RECONSIDER TO PURCHASE THE TICKET. DO REQUEST YOU RECOGNIZED THE STRESS AND INCONVENIENT YOU PUT YOUR PASSENGER THRU."
缺點： "Flight was due to take off in the morning- about 9am. There was not notice given that it was canceled until 2pm. I received a notice after the flight had presumably taken off. We were able to rebook on a Dragonair flight leaving at 11:00."