優點: Room was.good although we heard two other guests complaining at reception that there was no hot water. Buffet breakfast was fine.
缺點: We had booked a package which includes Dinner in the price
The hotel had not left room in the restaurant for us. Ten minutes later we were told.we could eat there after all whenever we liked. But when we arrived we were told they were fully booked. Eventually we had to accept being seated in the bar. The bar had run out.of.tonic water and both the first two bottles of.wine we tried.to.order from the short wine list were not available.
On checkout although it was the same.member of staff as the night before he had clearly forgotten what had happened the night before. No apology was offered and to.make.thinhs worse he tried to charge us for the dinner we had prepaid for as part of the booking
優點: Great location, good beds/mattresses and pillows.
缺點: Receptionist demanded payment on arrival and refused to check us in, this went on for 10 minutes before she realized she had made a mistake and that the booking was already paid. Barely an apology. Faulty card entry system, failed 4 times in 24 hours, each time requiring a visit back to reception. Again, barely and apology, seemed like it was routine. Breakfast is OK, but staff rushed and tables left uncleared once guests leave.
優點: This hotel was fab. Rooms were clean and beautifully presented. They had all bits and bobs you would expect. Tea n coffee facilities, hairdryer, toiletries, iron n board plus extra pillows.
The bed was extremely comfortable and a good night's sleep was had.
Breakfast was included which for this price was excellent. The breakfast inc at this hotel chain was by far the best one. A huge variety of tasty, quality food to suit all palettes.
缺點: There was nothing we didn't like about this hotel.
缺點: £5 extra charge for room service????
no free wifi???
these shouldn’t be charged at extra
was woken up middle of the night as next door guests were loud
優點: The staff were absolutely excellent I can't fault them one bit, but the pool looks bigger on the pictures, the meals are way over priced the walls are hallow and our 'double bed' was 2 singled together not happy