Location, and Service
It’s Egypt sooooo yeah there’s a ton of people trying to take advantage of you, some work for the hotel most wait just outside the gate
The staff members. A package was trying to be delivered to the hotel that I was using for business purposes. Three times did they turn away the delivery guy without informing me. Once I asked them if anyone had attempted to drop off a package the answer was no, and no one was willing to look into it. Being a platinum elite member with Marriott I was honestly wondering why I invest in the chain with that type of customer service. Beyond poor, and with the feeling of the client being an inconvenience. Such a shame with a location like that.
Right next to the pyramids!
Old run down hotel
Awful smell of smoke, everywhere. Poor service. Stunning views, but horrid smell of smoke.
For 4+ star a bit disappointing..
The views of the pyramids while having breakfast, lunch or dinner were stunning, day and night. The grounds were gorgeous - lush gardens, water pools etc.
Don't go in the winter season. After 5 phone calls to the assistant manager, guest services rep etc. and 2 visits from electricians, the room remained cold and only cold air poured into the room. When the temperature outside is 8 degrees, this is unacceptable. Two days of shivering and then finally housekeeping on my last night brought a small portable heater to put on the floor. On checking out, the front desk staff shrugged and said that it really was too bad....as they charged $200 US per night. Really?! That's all?
A diamond in the dessert!
My wife and I made the reservation in this hotel not knowing the story, only reviews online. To our surprise, since day one we were in love with everything. The story is fascinated, everyone in the hotel made us feel like a queen and king. Top service, friendly staff and a wonderful experience.
Breakfast box we ordered one morning in the morning was really cheap.
Clean and comfortable.
Mena house hotel did not not honor the rate I secured with kayak. This in turn left me feeling a bit bitter of the whole experience.
Experience the wondrous beauty of the Pyramids from Marriott Mena House, Cairo. A frequent stop for dignitaries and celebrities, this 5-star hotel offers travelers a taste of modern luxury. Set at the base of the Pyramids, hotel guests can walk to one of Egypt's most popular attractions. The Giza resort is also near the Sphinx, Cairo University and the Egyptian Museum. Inside, relax in upscale hotel rooms with indulgent bedding, marble bathrooms and private balconies with fantastic views of the pool, gardens or the Pyramids. Take a dip in our outdoor pool, work out in the 24-hour gym, heal in our spa and indulge at our restaurants. Our stunning venues are ideal for everything from small seminars to lavish weddings, with our picturesque 139 Pavilion Gardens.
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