Unacceptable behavior from the hotel!
I've booked this stay via my Kayak account which reflect my nationality as being an Egyptian, and Kayak has booked this via third party website called Amoma. My experience with Kayak/Amoma was acceptable, but I had a very bad experience with the reservation department of this hotel, which is really disasterous!! I've called the hotel to verify and confirm my reservation, where they confirmed it but they told me that I should carry a UK passport to accept my check-in, as this reservation was done with the rates of UK citizens not Egyptians; it would cost a UK citizen 650 EGP per night for standard room on all nclusive basis, Vs 1950 EGP per night for the same room if booked by an Egyptian ( WOW, locals pay almost three times the rates of foreigners, I thought it should be the opposite way arround!!). This was totally unacceptable, especially that I've succeeded reserving with the UK rates via my Egyptian Kayak account, and there was no outstanding rules clearly stating this. Finally, I've been told by Amoma's customer support aggents that this is an unexpectated and unacceptable behaviour from the hotel and they gave me a full refund for my stay, although my reservation was non-refundable.
One of the best Gouna hotels, if not the best.
The rooms are excellent. Breakfast is good. Beach is ultimate relaxation.
I had an amazzing time, it was only three nights, but great time, the staff were super helpful, nice, and great, the atmosphere is great, the beach, the service, and the breakfast was great and yummy, it's very excellent for honeymoon, or relaxation.
the only thing that the musical shows which were held inside the hotel, was ending in very early time, 11 pm, wish they extend the timing and make more shows
My group consisting of five adults (3 rooms) all enjoyed this resort. The staff was always helpful, courteous and professional. The beach was wonderful --lots of sand, water to swim (beach or pool), beachfront property and chairs to lounge every day. The meals were well prepared and the numerous eating places offered lots of variety and good food for all meals and snacks.
good staf,not recomanded if not all esclusive. 3 euro for one bottle of water.
The unique seafront setting of the resort awaits. 339 guest rooms are spread across a myriad of islands interlinked by crystalline lagoons. All feature a spacious and secluded terrace or balcony with stunning views of the lagoons, pools and the private beaches. The Palace Suite is an experience of its own with a private pool, large terraces and generous interiors on two floors. We are committed to making your vacation as effortless and memorable as possible. Just relax and enjoy the Sheraton Miramar Resort El Gouna experience. Discover countless opportunities for fun, fitness and fresh-air activities from the 18-hole USPGA golf course, designed by Gene Bates. The course is accessible to every level to our Sheraton Fitness with professional assistance if desired or indulge in your favorite water sport or discover the spectacular dive sites nearby. With all of these activities and evening entertainment it perfectly suits family, romantic holidays, Weddings, honeymoons, meetings, seminars and incentives
- Bluebrothersdiving 0.4公里
- 艾高娜 1.2公里
- El Gouna Golf Club 2公里
- El Gouna Stadium 5.2公里