Great location/facilities lacking
Pros: Nice hotel, great location, good price and friendly staff. Cons: Internet WiFi worked the first night and was down for the remaining eight nights. The hotel didn't provide an explanation of the problem or appear concerned with fixing it. Major inconvenience.
Location to restaurants is good but not close to the business centers.
Check in staff was a nightmare. They could not find my online reservation despite me showing them the confirmation on my phone and made me wait a half hour at the desk while they called their boss to see what to do. It was late and I was tired after an all night flight. The proper thing would have been to give me a key and figure it out later on their own.
The staff here is amazing and very helpful. Omar , William, Sebastian, the two gentleman that work the front desk, the entire staff at the restaurant, everyone was just so nice to me. I speak little to no Spanish and everyone helped me so much. The hotel has a great complementary breakfast and beautiful views. I really enjoyed my time here. It's located around several great restaurants and a cute little park, perfect for foodies, and then walk it off around the park. I would stay here again!
The water pressure was a little low, the "jacuzzi" on the roof... Is more like a bath tub that you have to fill up your self. Which for sanitary reasons isn't that bad...... But it takes 40 mins to fill it up, and the water doesn't get hot :( They do charge you for a guest and some hidden fees. I stayed 16 days had a guest for one day, got a massage, and charged 3 meals to my room and insurance per night, I had extra fees of about $150.00
Hidden Fees Galore!!
The decor. That's it.
The hidden fees they did not describe. The room was $130,000.00 pesos. To have a guest VISIT (not stay) they want to charge $187,000.00 pesos. To smoke in the room $200,000.00 pesos. To use the sauna which is plastered ALL over the website: an additional $130,000.00. So needless to say: their hidden charges exceed the cost of the room. Not to mention the staff was rude and cold. I didn't even stay, I left due to my dissatisfaction.
Clean rooms, friendly staff
Located in Medellin (Laureles), Inntu Hotel is within a 15-minute drive of Atanasio Giradot Stadium and Lights Park. Featured amenities include complimentary wired Internet access, a business center, and complimentary newspapers in the lobby. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.