優點: Location, VIP buffet @ 29th floor, Kaaba view was amazing from our room.
缺點: Water stand while u take bath , not enough slop so water drained right away, when u take bath water stand on floor , asked house keeping to send me wiped which was not provided, this was the only thing was un pleasant n that's why I gave this hotel 4 star.
缺點: we did not like staff communication, TV was not working.. cold water was not available and we called them to reaper so we lost 45 minutes..room service food should be paid Cash..?? .. no Wi-Fi we have to pay..!! also we have to get card from reception counter only..?? quality of food is very poor and sitting Area is not organized well...!!
優點: very close to Haram, room size was bigger than most 5 star hotels I have stayed in before, breakfast is good but could have been improved as its neighbouring hotels provide better breakfast in my opinion
缺點: My booking was not updated at hotel to reflect breakfast as part of booking and had to call agoda and fight with them to update booking. had been placed on hold on a international call on roaming network. charged USD 43 for 2 calls lasting 29 minutes. very agonizing.
The hotel reservation staff was very uncooperative.