Not much to like. Except the property had mature trees.
Staff service was shockingly bad. The property claimed there was an upgrade ... still old and dirty looking. Price of food was very high. They call this a resort ... more like a glorified hotel. Would not recommend this property ti anyone.
Location was good, hotel was clean, staff was friendly and responsive. We were given an upgraded suite. I would consider returning. The fitness center was very nice.
As a 4-star resort, I expected just a bit more. Water pressure was poor, not all of the shower features functioned properly, dirty towels were left by the cleaning staff outside our door for extended periods. The $50 + tax resort fee per day seemed a bit excessive - especially when the water park was only open on the weekend and we were not able to use it.
Many reviews have the Arizona Grand Resort on the top of their list, but the truth is the options are few, the facilities are dated, and the atmosphere has very little energy. Don't get me wrong, this is a nice hotel, however, in terms of resorts, it does not belong in the same conversation with any of the Scottsdale or Sedona facilities. Very disappointing considering what was being sold. A three-night reservation, we left after one evening.
Diamond in the rough
The hotel is beautiful. It has great potential but they are far from meeting it. If they remodeled the place, they certainly are not finished. The housekeeping staff were great.
They do not have supplies/equipment to handle the capacity. We needed another blanket and were told they ran out. They do not have nearly enough chairs at the pools. There were 10 lounge chairs at our pool. I know they cannot provide enough chairs for every guest but there is absolutely no excuse why there were not at least 30-40 chairs at each pool. There was certainly room for that many. People at the pools were angry. The teenagers that work at the oasis pool were rude. Instead of being a relaxing experience, it was over-crowded and stressful.
cost of food & drinks to expensive
Sensitive smoke alarms
Newly remodeled, spacious, comfortable suite in beautiful oasis.
Tasteless coffee forces you to go to the Starbucks counter or dining room. Be sure to turn on the exhaust fan in the shower and/or keep the bathroom door mostly closed when showering. Learned that the hard way when the smoke alarm over the bathroom door was set off. According to the woman at the front desk, some of them are sensitive and can be set off so you have to open the terrace door to get it to stop.
Not as I remember
As always the Weather during Spring Break is wonderful. The general layout of the resort is wonderful. This is my 3rd trip here since 2009 and we want to make it a annual thing for myself and my kids,
This trip we experienced a lot of horrible service, missed room services, not being attended to while at one of their restaurants. the exception was the last night we were there. I spent $5000 over a course of 6 nights we stayed..I would expect way better service when ones pays this much. Im considering not coming back due to the service not matching the price I paid. I also feel the resort could use a bit of updating and repair. Eep in the room when we had burnout light bulbs and once again they were never replaced on our stay.
Bar closed at midnight
The waterpark was supposed to open on February 18th per the website and a phone call to the hotel - so we booked from February 20th to 24th. What they failed to inform us was that the Waterpark was only open the weekend before and the weekend afterwards. When we arrived on the Monday the person who greeted us and showed us to our room talked about the Waterpark being great and only later did we find out it was closed. We got 2 nights of the facility fee refunded, however the other 2 nights were not refunded and we chose this hotel especially because of the waterpark. Very disappointing.
Staff.Staff and Staff is the resorts strength... Luz was great; fast and friendly. She got us checked in and on our way quickly with limited swim time available......that was important. Dan escorted us to our room and set us up quick and easy. Room service was awesome
Resort fee seems over the top considering daily rate being charged
We went for the water park & got more than we expected for the holiday with extended hours & activities for the children. For an additional amount we could check out later & enjoy the park more. Staff were very courteous.
This isn't a very romantic resort. Too many places for families and not enough places for romance
DO NOT LIKE THE EXTRA CHARGE AT THE DESK OF $49 FOR WHATEVER. I WAS CHARGED AN ADDITIONAL $110 WHICH $55 IS REIMBRUSED AFTER SO MUCH TIME. CHARGE WHAT YOU WILL AND LEAVE IT AT THAT. WE COME FOR THE SLIDES & LAZY RIVER LIKE EVERYONE ELSE. BUSINESS MAYBE DIFFERENT.
Arizonas only AAA Four Diamond all-suite resort and the leading family vacation destination and corporate meeting choice in the Southwest, Arizona Grand features 744 suites and 120,000 sq. ft. of flexible meeting space. Price Match Guarantee The best rate is right here! Our Price Match Guarantee is available when a lower rate is found on a public website with the same stay conditions*. To be eligible for Price Match Guarantee, a link to the website where the lower rate is presently available and a screenshot of the rate as displayed on the website will be required. We advise not to book the lower rate until speaking with a Reservations Specialist. Price Match Guarantee will only be honored by our Reservations Team who may be reached by contacting 877-800-4888. *Stay conditions must include same hotel (Arizona Grand Resort & Spa / 8000 S. Arizona Grand Parkway, Phoenix, Arizona 85044), room type, guest count and dates of stay. Rate must be publicly-accessible and available to book. Our Price Match Guarantee is not applicable to packages, special rates or advance purchase offers. Price Match Guarantee may not be applied to existing reservations booked directly at Arizona Grand Resort & Spa.
亞利桑那大酒店 - 鳳凰城的位置在South Mountain的8000 South Arizona Grand Parkway，距離鳳凰城市中心12.6公里。 Hall of Flame Fire Museum是距離亞利桑那大酒店 - 鳳凰城最近的地標。
亞利桑那大酒店 - 鳳凰城的入住時間為16:00，退房時間則為11:00。
亞利桑那大酒店 - 鳳凰城有提供免費Wi-Fi。
亞利桑那大酒店 - 鳳凰城有提供免費停車。
亞利桑那大酒店 - 鳳凰城沒有提供免費機場接送服務。
亞利桑那大酒店 - 鳳凰城距離鳳凰城天港國際機場7.2公里。 亞利桑那大酒店 - 鳳凰城距離鳳凰城梅薩門戶機場29.2公里。
亞利桑那大酒店 - 鳳凰城有附設泳池。