阿爾塔斯衝浪溫泉酒店 - 馬薩特蘭 Olas Altas Inn Hotel & Spa

Almost excellent service

We liked the hospitality of the majority of the staff. Ramon, Miguel and Gustavo was very attentive to our needs. Top of the line service. Food was on point.

As a group of 16 consumed a grip load of alcohol, the bar closed the staff as instructed by there higher ups did not allow outside liquor. Which is very understandable when the remains open. But not in this case bar closed and we couldnt bring in liquor. MANAGEMENT: Learn how to treat people that was bringing a lot of money for a 6 night trip fairly. Train your staff how to direct themselves respectfully (Alberto did a horrible job) . There is ways how to say no, but this looked like he a stick up his rear all day. Not to mention the year before we 26 of us had traveled to Mazatlan and also, stay at Olas Altas Inn. Next trip we will decide (possible another 26 of us) where we stay and yes just for a couple of uneducated or untrained employees.