Our anniversary room upgrade was fantastic. The grounds were very well kept and the not crowded (during late May). This hotel is outside all the action of the city but not too far. Best to make a deal with one cab driver for your entire stay.
The English at this location was very limited with most of the staff outside of the front desk. However, the lady at the activities desk is a real delight and very helpful with directions, advice and negotiating on our behalf with the transportation.
Lovely facilities, staff needs lessons on customer
Rooms and grounds were lovely. Very clean and a beautiful pool.
Staff have no customer service skills. When we asked for things, they were never brought to us. Items are added to our bill that I never ordered and they made me argue for a half hour to prove it wasn't us. Service at meals is very slow and often non existent (we had to often get our own coffee despite asking multiple wait staff).
Beautiful facility but...
The hotel itself was beautifully decorated with large guest rooms and opulent decor that made it feel you were staying at an exclusive boutique hotel.
While the staff were all friendly, the level of customer service left a lot to be desired and did not match the appearance of the hotel. Thankfully, it was not that busy at the hotel as I do not believe the staff are well enough trained to handle a full house. The staff do not know how to anticipate guests' needs as you would expect at similar resorts, and simple requests like additional blankets for the room do not get fulfilled without multiple follow ups.
The KENZI MENARA PALACE is a priceless jewel set in the crown of the privileged and World Class location: the ochre, legendary resort of Marrakesh, located right opposite the original ramparts, ancient walls which surrounded this unique, timeless oasis, whilst facing the splendid, manicured lawns, greenery and citrus groves of the Agdal Royal Gardens, shaded in the dappled sunlight, a joy to behold.The kenzi Menara Palace offers mineral water, tea and coffee in the room The pool is heated around 23 degrees in winter
肯茲梅納拉宮渡假村 - 馬拉喀什的位置在Mechouar-Kasbah - Sidi Youssef Ben Ali的Av. Mohamed VI, Zone Agdal，距離馬拉喀什市中心4.5公里。 Agdal花園是距離肯茲梅納拉宮渡假村 - 馬拉喀什最近的地標。
肯茲梅納拉宮渡假村 - 馬拉喀什的入住時間為14:00，退房時間則為12:00。
肯茲梅納拉宮渡假村 - 馬拉喀什有提供免費Wi-Fi。
肯茲梅納拉宮渡假村 - 馬拉喀什有提供免費停車。
肯茲梅納拉宮渡假村 - 馬拉喀什沒有提供免費機場接送服務。
肯茲梅納拉宮渡假村 - 馬拉喀什距離馬拉喀什 邁納拉國際機場4.6公里。 肯茲梅納拉宮渡假村 - 馬拉喀什距離瓦爾扎扎特126.1公里。
肯茲梅納拉宮渡假村 - 馬拉喀什有附設泳池。