CROOKED! They close their hotel due to Covid and refuse to reimburse the reservation. DISHONEST Organization.
Room size was very small. Was like a bread box
Great Hotel, Fabolous Location
My group was really excited for our night here. We were only in Madrid for a day, but the location was amazing. Upon arrival, all of the staff was super friendly. We chatted with several of them for a few minutes, had some champagne, and got some options for where to have dinner. Their dinner suggestions get a 10 as well, had a wonderful dinner down the street. The room itself was comfortable, loved the lighting options, and the mini bar was reasonably priced.
We tried to book an extra night but they were fully booked :(
Patricia at the front desk was extremely helpful and very kind. Would definitely stay there again.
The style of the hotel was great. It has a traditional exterior and is very modern on the inside. The location of the hotel is great as well, situated centrally amongst all the big sightseeing attractions. The staff were excellent. They were very, very helpful and accommodating. We arrived very early in the morning and they went to work immediately to make certain our needs were met. They stored our bags, set us up with the buffet breakfast, and arranged for an early check-in. My husband and I travel frequently and have stayed in many, many hotels. We would definitely recommend this hotel to any traveler to Madrid. We stayed in a superior room which offers more space and a view of the city. We'd highly recommend it.
We have no complaints about the hotel. We really enjoyed our stay here.
I paid in advance 100% but they asked more money when I checked out. I don't know why? Other Hotels never charged.
this hotel made my stay in madrid! it has fantastic location and exceptional reception service that rules according to slogan 'everything is possible'!
The Location is great in the centre of madrid on piazza st anna
Size of the room, could have been bigger
Thought it was superb---------Would go back tomorrow if I could.
There was no shop in the hotel for forgotten essentials, toothbrush, etc.
The entertainment system, lighting, bed, shower, and great bath products.
Our room was on the interior courtyard and there was a constant, loud hum coming from some duct or generator outside - making it impossible to open the window. Also, loud music coming from the bar on the roof.
staff was very accommodating and helpful - loved the location and exterior views - rooms with balcony are fabulous
the hotel hallways needed to be vacuumed and cleaned a little better
Great location, restaurants and bars.
the hotel staff were extremely helpful and friendly.The hotel was spotlessly clean and the location was excellent
The ME Madrid Reina Victoria is strategically located in the heart of the city, with easy access to the major attractions such as the Prado Museum, Thyssen-Bornemisza Museum and Reina Sofia Museum, Retiro Park, Congress building, Puerta del Sol, Plaza Mayor, the Royal Palace and the city’s shopping and business areas. The impressive facilities include "Radio" where you can admire the most spectacular views of Madrid, 7 meeting rooms equipped with the latest technologies and modern audiovisual equipment, as well as designer guest rooms.