There was a rotted banana in the bin (not ours), but otherwise completely swank hotel!!! Outstanding experience!
The breakfast was fantastic! The concept is so interesting that I will have to come back at least 12 more times!
The rooms were beautifully decorated. Each floor has an invidual motif. The staff at check in were courteous and efficient. I enjoyed the experience of choosing the style of room on an iPad.
While waiting for staff to fix my door (keycard would not work), I decided to wait at the main bar on the top of the hotel. one side was marked for a private party, one wasn't. I went to the unmarked side, ordered a drink, and as I was about to pay, the bartender asked if I was part of the event. I told him no and he said that he couldn't serve me and took the drink away. I informed him that I was a guest of the hotel and that this area was not marked as reserved. His manager apologized but asked me to leave. This added insult to injury of being locked out of my room. Were it not for an early flight and the hotel's free shuttle, I would have checked out that instant. Furthermore, the hotel is poorly located in the middle of a boring residential neighborhood. It may be a good value for anyone about to travel but the device and amenities do not merit 5 stars.
Amateur front desk staff and missing informations
Hotel is located 2mins from Madrid metro, as well as supermarkets and authentic local tapas bars and restaurants. Attraction of staying here, eventhough your a short complimentary hotel bus ride from the touristy centre, is the hotel's interior which has been designed by a number of world famous architects and designers - Foster, Hadid, amongst others. This is matched by the 5-star service of the hotel.
Front desk staff was very responsive. Hotel architecture, floors, rooms, etc are amazing. Never saw anything like them!
The restaurant staff was terrible. We were two businessmen dressed in suits. We entered the restaurant at 9:15 pm; It was not busy but had a number of tables with patrons. We walked out at 9:40, having gotten not so much as a glass of water, or even a nod in our direction, let alone an "Ill be right with you." Instead the 3-4 waiters and the captain never even made eye contact with us. So we went to the desk and got a recommendation to a very good restaurant right down the street.
Facilities, food, service
internet and web connection wifi did not work
Very ecological Staff was very friendly Staff was always helpful Very unique floors Excellent breakfast
I wished the room's shower had had a door for privacy (second floor)
Cool design, friendly staff, good restaurant, close to airport
slow wi-fi, no workspace for business traveler, small gym
Hotel Puerta America所在位置到Avenida de America Metro Station只要走一段路，提供室外游泳池、24小時客房服務和公共區域提供免費無線網路。 還提供附設私人停車場，而且造訪聖地亞哥·伯納烏球場 is 開車很快就可以到達。
Hotel Puerta America提供種類眾多的個人服務，例如:租車櫃台、嬰兒托管服務和服務接待處。 工作人員皆隨時待命，還能夠協助預訂旅遊行程和各式門票。 飯店也提供設備完善的健身中心。
每天早上，旅客可以在The Observatory或Karrara Terrasse盡情享用早餐。 旅客也可以在Marmo Bar享用飲料。
從Hotel Puerta America開車到馬德里巴拉哈斯機場只要15分鐘車程，還可以步行至Diego de Leon Metro Station。 搭車就可以輕鬆抵達普拉多博物館、馬德里皇宮和Plaza de Oriente。
希爾肯門美洲酒店 - 馬德里的位置在Chamartin的Avenida de America, 41 or，距離馬德里市中心3.9公里。 Las Ventas是距離希爾肯門美洲酒店 - 馬德里最近的地標。
希爾肯門美洲酒店 - 馬德里的入住時間為14:00，退房時間則為12:00。
希爾肯門美洲酒店 - 馬德里有提供免費Wi-Fi。
希爾肯門美洲酒店 - 馬德里沒有提供免費停車。
希爾肯門美洲酒店 - 馬德里沒有提供免費機場接送服務。
希爾肯門美洲酒店 - 馬德里距離馬德里 巴拉哈斯機場9.8公里。
希爾肯門美洲酒店 - 馬德里有附設泳池。