Spa was closed for renovations would have been nice to know that before. Also website said reservations included free tickets to the Prado Museum. We had trouble booking online and instead booked via phone directly with the hotel. Therefore they refused to give us the Prado tickets because it was a web only promotion. Terrible way to treat guests.
Beautiful but flawed
Design, decor, and room size
Breakfast is a rip off. We ordered one omelette, two coffees m, two juices, and some fruit...60 euros!!!! When we complained we were told the charge was per person because we ordered two items. They refused to refund any portion of the sub-par, over priced meal. Left an awful taste in our mouth regarding the whole stay.
Beautifully clean, modern hotel in historic building
Jorge and the concierge/desk staff was incredibly helpful. The spa is stunning and calming. The location is great.
Towels and bathrobes could use an upgrade.
A stay at URSO Hotel & Spa places you in the heart of Madrid, within a 10-minute walk of Paseo de la Castellana and Teatro Lara. Featured amenities include complimentary wired Internet access, limo/town car service, and complimentary newspapers in the lobby. Guests may use a roundtrip airport shuttle for a surcharge, and self parking (subject to charges) is available onsite.
- Cibeles廣場 0.9公里
- Museo Sorolla 1.1公里
- Puerta de Alcala 1.1公里
- Museo Naval 1.1公里
- El Oso y el Madroño 1.2公里
- 太陽門廣場 1.2公里