your service stink
nothing, I never received a confirmation
I never received a confirmation of reservation nether from kayak nor from getaroom and when I tried to log in and confirm it from Spain your cyber security geniuses blocked me from entering my profile.
The manager and other staff was well behaved and food was very good
There was an error in booking plan. We wanted to book from 22 to 24th April and we don't know how the booking was made from 24th to 26th. May be I made a mistake in booking. But when we arrived on 22nd April night and checked in, the reception staff booked us, well we can understand it's late at night and staff can make mistake too. But no one told us until next day morning we finished breakfast and came to reception for some Madrid visit plan. So we ended up paying 190€ more as we wee not booked for 22nd night. If we were told earlier, we would have had choice to go some other place cheaper, but due to negligence of booking, we paid higher price. After all we all are human being and can make mistakes, but why as customer, we paid the higher price? Why hotel didn't give us some concession as it was their mistake too to take us in on wrong booking dates. So overall, I will not think of going to such hotels anymore. Cause the next day, we checked out and found other cheaper hotel and went to stay there and we lost half a day of our trip.
I liked the close access to the airport.
The shuttle service was a bit untimely for pick up and evening drop off.
The swimming pool and the green areas were nice and clean, the staff was friendly, the rooms were spacious and clean.
The coffee, the breakfast was poor, the room has no decoration, the toiletries were poor, there was no information about the hotel in the room, or how to contact reception/bar with the phone. The fridge was not working. The shuttle bus was broken and I was not informed, so I waited two and half hours at the airport!
-very helpful and pleasant staff -very clean facility -close to airport -free shuttle -suitable for an overnight stay to catch an early flight
-Very uncomfortable bed and pillow -long line to check-in even thought I checked in online
Bathrooms and coffee shop
Very long wait for check in. They how many are getting off the shuttle , so prepare for check in. Also, very long ride from airport for an airport property.
I did stay few days and I liked everything
Our room was very clean and confortable. The bathroom was big and the lcd tv has an usb plug to see your movies or listen to your music.
The room was cold when we arrived but after 10 minutes of heat regulator it was fine.
The staff were very helpful and I was able to get a disposible razor from the reception.
Location, near airport
Shuttle bus in the morning we left to the airport was 15 min late, as we were booking; and the driver was very rude when we said we will be late...
was so easy to access the metro into the city.
the noise of the work being carried out on the lifts, but it did not spoil our trip
free shuttle to airport, good value
old, needs to be refurbished
good location, near airport and subway.
The worst staff ever! Very badly informed, and not very nice. Everything was a problem. When I arrived I had dirty sheets, asked them to change them, and the next day I got dirty sheets again. Pay a lot of attention on the glasses at breakfast... half of them are not clean.
the airport picking up is one of the best things, and the room was very clean
the airport shuttle was a real plus. there are also several cafes/bodegas/restaurants.
very difficult to drive to. the shuttle saved the day from the hotel.
Transfer from the airport
Transfer to the airport (It seems there was only one van to take care of all the customers, of course ended up on a ride with a taxi rushing to catch the flight...
Located in Madrid (Barajas), Senator Barajas is within a 10-minute drive of IFEMA and Real Madrid City. Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and a safe deposit box at the front desk. Self parking (subject to charges) is available onsite.