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馬德里 巴拉哈斯機場租車評價與目錄
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Avis則評價
租車地點
Avis
馬德里 巴拉哈斯機場租車地點
Aeropuerto De Madrid T1 T4
+34 902 200 162
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馬德里 巴拉哈斯機場 Avis 辦事處的評價
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10.0
優點： Good location and friendly customer service
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10.0
Excellent experience renting at Madrid airport
優點： Easy access and drop off at airport Great service, associate was very helpful and mindful of our needs
缺點： Nothing really
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8.4
缺點： Assassaaaaaaaaaaaaaaaasasssssssssss
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10.0
優點： Easy and affordable!
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10.0
優點： Car was clean and ran well
缺點： Could have been less in cost ...why is it never what they quote you?
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2.0
AVIS
缺點： I purchased the rental through Kayak in advance with insurance and expecting a luxury car... When I arrived at Barcelona they claimed I sill needed their insurance, which was more expensive than the actual rental with original insurance combined. I received the car dirty. The car wifi did not work anywhere. My car window was broken in during my trip and wifi device stolen. Filed police report. They claimed even with not one but two insurances I was responsible. Original charge from Kayak was under $400. Total bill for some cheap car rental was over $1700. I saw similar reviews in other AVIS locations in Europe and was told by friends who had traveled and rented that they do these scams but didn't believe them. I would def not recommend this company and really is making Kayak look bad
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10.0
優點： Bra läge och trevlig kundservice
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10.0
Utmärkt upplevelse att hyra på Madrid airport
優點： Lätt tillgång till och släppa av på flygplatsen Bra service, Associate var mycket hjälpsam och uppmärksam på våra behov
缺點： Inget riktigt
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8.4
缺點： Assassaaaaaaaaaaaaaaaasasssssssssss
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10.0
優點： Enkelt och prisvärt!
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10.0
優點： Bil var rent och sprang väl
缺點： Kunde ha varit mindre i kostnad ... varför är det aldrig vad de citerar du?
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10.0
優點： Good location and friendly customer service
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10.0
Excellent experience renting at Madrid airport
優點： Easy access and drop off at airport Great service, associate was very helpful and mindful of our needs
缺點： Nothing really
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10.0
優點： Easy and affordable!
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10.0
優點： Car was clean and ran well
缺點： Could have been less in cost ...why is it never what they quote you?
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10.0
優點： Bra läge och trevlig kundservice
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10.0
Utmärkt upplevelse att hyra på Madrid airport
優點： Lätt tillgång till och släppa av på flygplatsen Bra service, Associate var mycket hjälpsam och uppmärksam på våra behov
缺點： Inget riktigt
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10.0
優點： Enkelt och prisvärt!
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10.0
優點： Bil var rent och sprang väl
缺點： Kunde ha varit mindre i kostnad ... varför är det aldrig vad de citerar du?
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Thrifty則評價
租車地點
Thrifty
馬德里 巴拉哈斯機場租車地點
Terminals 1 And 4
+34 913 937 228
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馬德里 巴拉哈斯機場 Thrifty 辦事處的評價
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8.0
優點： I rented car in spain,after explaining to customer service person that I would be doing quite a bit of driving she suggested an upgrade. I got a larger car that used diesel,a bit less expensive and better mileage.It worked out better for us,since 3 of us were traveling and all suitcases were able to fit in trunk.Happy with my rental.
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2.0
This is a scam
缺點： Hi, I went to Madrid Airport to pick up my car with the price of 140 EUR and an insurance that I already paid for 55$. But when I went to the agent desk, he told me that the insurance is fake and that I have to pay almost 450 EUR for both car rent and insurance which was completely outrageous. In the end, I had to cancel my booking. Please fix this or terminate your contract with companies like Thrifty which will only bring a bad name to your reputation.
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6.0
Very hard sell trying to get us to take insurance, intimidating
優點： car was fine for our purposes & good on mileage
缺點： Really hard sell trying to get us to take the insurance on the car, when we refused (we already purchased insurance) the service became surly anf unfriendly.
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7.6
drop off tough
缺點： what was advertised as in terminal drop-off was actually a long walk away from the terminal 2, where our flight was leaving from
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2.0
Questa è una truffa
缺點： Ciao, sono andato all'aeroporto di Madrid a prendere la mia auto con il prezzo di 140 euro e un'assicurazione che ho già pagato 55 $. Ma quando sono andato alla scrivania dell'agente, mi ha detto che l'assicurazione è falsa e che devo pagare quasi 450 EUR sia per l'affitto dell'automobile che per l'assicurazione che era completamente inaudito. Alla fine, ho dovuto cancellare la mia prenotazione. Si prega di risolvere questo o risolvere il vostro contratto con società come Thrifty che porterà solo una brutta nomea alla vostra reputazione.
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8.0
優點： I rented car in spain,after explaining to customer service person that I would be doing quite a bit of driving she suggested an upgrade. I got a larger car that used diesel,a bit less expensive and better mileage.It worked out better for us,since 3 of us were traveling and all suitcases were able to fit in trunk.Happy with my rental.
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7.6
drop off tough
缺點： what was advertised as in terminal drop-off was actually a long walk away from the terminal 2, where our flight was leaving from
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2.0
This is a scam
缺點： Hi, I went to Madrid Airport to pick up my car with the price of 140 EUR and an insurance that I already paid for 55$. But when I went to the agent desk, he told me that the insurance is fake and that I have to pay almost 450 EUR for both car rent and insurance which was completely outrageous. In the end, I had to cancel my booking. Please fix this or terminate your contract with companies like Thrifty which will only bring a bad name to your reputation.
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6.0
Very hard sell trying to get us to take insurance, intimidating
優點： car was fine for our purposes & good on mileage
缺點： Really hard sell trying to get us to take the insurance on the car, when we refused (we already purchased insurance) the service became surly anf unfriendly.
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2.0
Questa è una truffa
缺點： Ciao, sono andato all'aeroporto di Madrid a prendere la mia auto con il prezzo di 140 euro e un'assicurazione che ho già pagato 55 $. Ma quando sono andato alla scrivania dell'agente, mi ha detto che l'assicurazione è falsa e che devo pagare quasi 450 EUR sia per l'affitto dell'automobile che per l'assicurazione che era completamente inaudito. Alla fine, ho dovuto cancellare la mia prenotazione. Si prega di risolvere questo o risolvere il vostro contratto con società come Thrifty che porterà solo una brutta nomea alla vostra reputazione.
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OK RENT A CAR 則評價
租車地點
OK RENT A CAR
馬德里 巴拉哈斯機場租車地點
Madrid International Airport
+34 902 360 636
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Hertz則評價
租車地點
Hertz
馬德里 巴拉哈斯機場租車地點
Terminals 1 And 4
+34 902 305 230
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6.0
Electronic invoice after rental added 5% w/ unauthorized currency exch
優點： friendly staff, quick pick up and drop off
缺點： Final invoice was incorrect. My contract was for 331.75 Euros, not $392.23 USD. After dropping the car, they sent an electronic invoice showing that they applied a conversion rate that hiked the cost of the rental by roughly 5%. They were not authorized to convert to USD. I was not given any invoice in dollars until the electronic invoice appeared after leaving Hertz. I did not agree to any conversion rate.
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10.0
Quick and easy process
優點： The pick up and drop off transaction very efficient.
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6.0
Overpaid
缺點： We returned the car 5 days early but we’re not credited for the early return Car had low tire pressure and we had to pay to air them up Also, they sold us on how hard it would be to find a gas station so we paid to have them fill it at the end. That was very hard to estimate. We ended up dropping it off with 3/4 tank but still paid $80 up front Overall, I feel ripped off
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10.0
Easy drop-off
優點： Drop-off was easy and we were done, with inspection done and papers signed within 5 minutes of arriving at the drop-off point. Was very enjoyable.
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10.0
Excellent Service and Customer Service
優點： Prompt attention, great vehicle.$
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5.6
Rental return address wrong, poor contact support
優點： The car was good. Friendly crew
缺點： Our return address comically turned out to be exclusive for motorbikes. We had to drive to a different location near the station to return the car. Multiple calls with 15 min wait times led to dead ends. Hertz service in Spain is a disaster to say the least
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7.2
優點： Car was great.
缺點： We dropping off we were not told that the office would be closed from 13:30-16:00. We were scheduled to drop off the car in the 13:00 hour and when we arrived around 13:40 the office was closed. We dropped off the key in the box and the GPS to Eurocar. We hope that it got back to HERTZ. I also would like a copy of my receipt.
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6.4
Hertz Madrid drop off is easy but hard to find!
優點： Ease of drop off!
缺點： Hard to find
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10.0
Great rental
優點： Very nice car and check in at Barcelona was very fast
缺點： Insurance Is too expensive
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9.6
缺點： Price for fueling is too high (15 euro)
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5.2
Ridiculousness at it's finest.
缺點： Before we dropped off the car, we filled up at a gas station right by the hotel we were staying at (approx 3km from Hertz). The Hertz representative goes thru the car with a fine tooth comb, something the Hertz rep didn't do when we first got the car. After the thorough inspection all checked out fine, EXCEPT that he told me that the gas didn't look like it was full, although the indicator showed on the full line. So i asked him what does it indicate if not full? He responded it shows full, but NOT full. I continued to ask him does ir show 7/8 of a tank he said no way more then that so I said then its full. He responded yes, but not quite. I took a picture of the dash cluster to have proof of the issue at question, incase they charge me the 75€ indicated charge on the contract if its brought back "not full". In a lack of better words.... RENTERS BEWARE!!!!!!!
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8.4
Fast and easy
優點： No surprises
缺點： None
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10.0
Quick and easy process
優點： The pick up and drop off transaction very efficient.
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10.0
Easy drop-off
優點： Drop-off was easy and we were done, with inspection done and papers signed within 5 minutes of arriving at the drop-off point. Was very enjoyable.
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10.0
Excellent Service and Customer Service
優點： Prompt attention, great vehicle.$
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10.0
Great rental
優點： Very nice car and check in at Barcelona was very fast
缺點： Insurance Is too expensive
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9.6
缺點： Price for fueling is too high (15 euro)
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7.2
優點： Car was great.
缺點： We dropping off we were not told that the office would be closed from 13:30-16:00. We were scheduled to drop off the car in the 13:00 hour and when we arrived around 13:40 the office was closed. We dropped off the key in the box and the GPS to Eurocar. We hope that it got back to HERTZ. I also would like a copy of my receipt.
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8.4
Fast and easy
優點： No surprises
缺點： None
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6.0
Electronic invoice after rental added 5% w/ unauthorized currency exch
優點： friendly staff, quick pick up and drop off
缺點： Final invoice was incorrect. My contract was for 331.75 Euros, not $392.23 USD. After dropping the car, they sent an electronic invoice showing that they applied a conversion rate that hiked the cost of the rental by roughly 5%. They were not authorized to convert to USD. I was not given any invoice in dollars until the electronic invoice appeared after leaving Hertz. I did not agree to any conversion rate.
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6.0
Overpaid
缺點： We returned the car 5 days early but we’re not credited for the early return Car had low tire pressure and we had to pay to air them up Also, they sold us on how hard it would be to find a gas station so we paid to have them fill it at the end. That was very hard to estimate. We ended up dropping it off with 3/4 tank but still paid $80 up front Overall, I feel ripped off
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5.6
Rental return address wrong, poor contact support
優點： The car was good. Friendly crew
缺點： Our return address comically turned out to be exclusive for motorbikes. We had to drive to a different location near the station to return the car. Multiple calls with 15 min wait times led to dead ends. Hertz service in Spain is a disaster to say the least
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6.4
Hertz Madrid drop off is easy but hard to find!
優點： Ease of drop off!
缺點： Hard to find
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5.2
Ridiculousness at it's finest.
缺點： Before we dropped off the car, we filled up at a gas station right by the hotel we were staying at (approx 3km from Hertz). The Hertz representative goes thru the car with a fine tooth comb, something the Hertz rep didn't do when we first got the car. After the thorough inspection all checked out fine, EXCEPT that he told me that the gas didn't look like it was full, although the indicator showed on the full line. So i asked him what does it indicate if not full? He responded it shows full, but NOT full. I continued to ask him does ir show 7/8 of a tank he said no way more then that so I said then its full. He responded yes, but not quite. I took a picture of the dash cluster to have proof of the issue at question, incase they charge me the 75€ indicated charge on the contract if its brought back "not full". In a lack of better words.... RENTERS BEWARE!!!!!!!
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Europcar則評價
租車地點
Europcar
馬德里 巴拉哈斯機場租車地點
Airport Madrid Adolfo Suarez T4
+34 911 505 000
Avda Hispanidad Llegadas
+34 911 505 000
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8.0
優點： Airport pick up drop off very smooth and easy
缺點： GPS provided only worked in Spain where we were 5 days the other 13 days in Portugal it didn't work...
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6.0
Ford skod in madrid
優點： Rental is easy. Staff very friendly. Car was clean.
缺點： Findibg the car at the lot was hard. There are multiple zones with same set of parking spot number. Took us a half hour to find our car. Staff only mentioned parking spit number - did not say anything about zones. Also the car had tires with low pressure.
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7.6
Good rental, small hickups
優點： Helpful people on car pickup, good offers for upgrade, etc.
缺點： Getting the car out of the parking lot was hard (it was Van). And certain things in the car were not ok: 12V power outlet, broken and Fuel Additive almost depleted and we were not told about them.
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2.0
Terrible experience
缺點： The car was offered with a ficticus lower price, dirty a, with smoke smell and with a Maxycosy chair for my 7 months baby that was broken! 1 hour waiting to pick up the car and all this? Unceptable! Indeed I had to put a complaint and will never use europcar! Terrible / stressful experience !
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6.8
It wasn't quite what I ordered.
優點： Picking up the car was ok, and the service as well, aside from the fact I mentioned for ordering from an external website.
缺點： Apparently, when you order from Kayak or other sites, it doesn't include any insurance. So they had to cancel the order and make a whole new one, which was about 65 Euros more! Also, the car had many dents and scratches, and when we returned it they said we caused some of the scratches on one of the wheel plates ! They really annoyed us with this.
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6.0
Ford skod i madrid
優點： Uthyrning är lätt. Personalen mycket vänlig. Bil var rent.
缺點： Findibg bilen på mycket var hård. Det finns flera zoner med samma uppsättning parkeringsplats nummer. Tog oss en halv timme att hitta vår bil. Personal. bara nämnde parkering spottade nummer - inte säga något om zoner. Också den bil hade däck med låga trycket.
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8.0
優點： Airport pick up drop off very smooth and easy
缺點： GPS provided only worked in Spain where we were 5 days the other 13 days in Portugal it didn't work...
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7.6
Good rental, small hickups
優點： Helpful people on car pickup, good offers for upgrade, etc.
缺點： Getting the car out of the parking lot was hard (it was Van). And certain things in the car were not ok: 12V power outlet, broken and Fuel Additive almost depleted and we were not told about them.
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6.8
It wasn't quite what I ordered.
優點： Picking up the car was ok, and the service as well, aside from the fact I mentioned for ordering from an external website.
缺點： Apparently, when you order from Kayak or other sites, it doesn't include any insurance. So they had to cancel the order and make a whole new one, which was about 65 Euros more! Also, the car had many dents and scratches, and when we returned it they said we caused some of the scratches on one of the wheel plates ! They really annoyed us with this.
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6.0
Ford skod in madrid
優點： Rental is easy. Staff very friendly. Car was clean.
缺點： Findibg the car at the lot was hard. There are multiple zones with same set of parking spot number. Took us a half hour to find our car. Staff only mentioned parking spit number - did not say anything about zones. Also the car had tires with low pressure.
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2.0
Terrible experience
缺點： The car was offered with a ficticus lower price, dirty a, with smoke smell and with a Maxycosy chair for my 7 months baby that was broken! 1 hour waiting to pick up the car and all this? Unceptable! Indeed I had to put a complaint and will never use europcar! Terrible / stressful experience !
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6.0
Ford skod i madrid
優點： Uthyrning är lätt. Personalen mycket vänlig. Bil var rent.
缺點： Findibg bilen på mycket var hård. Det finns flera zoner med samma uppsättning parkeringsplats nummer. Tog oss en halv timme att hitta vår bil. Personal. bara nämnde parkering spottade nummer - inte säga något om zoner. Också den bil hade däck med låga trycket.
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Alamo則評價
租車地點
Alamo
馬德里 巴拉哈斯機場租車地點
Enterprise Rent A Car
+34 912 750 995
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Goldcar Rental SP則評價
租車地點
Goldcar Rental SP
馬德里 巴拉哈斯機場租車地點
Terminal 1, Av. De La Hispanidad
+34 902 119 726
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2.0
優點： They didn’t let me rent the car at the end for some reason even though I had two id’s like they required. The people at the stand is not really helpfull and they are trying to charge you full price for any reason
缺點： The service at the stand desk. Spent nearly 2 hours to rent the car and at the end theybdidnt let me take it
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2.0
AWFUL
缺點： I HAVE NOT FINALLY RENTED MY CAR DESPITE THE CHARGE THE FULL AMOUNT. WHEN I SHOWED UP ON THE COUNTER (2 HOURS BEFORE IN ORDER TO DO THE PAPERWORK AND MAKE SURE EVERYTHING WAS FINE), THEY WANTED ME TO LEAVE 1.1000 EUROS AS DEPOSIT FOR 1 DAY RENTAL, OR PAY 70 EUROS FOR AN INSURANCE THAT I DID NOT WANT TO. AS A RESULT I DECIDED NOT TO RENT THE CAR AND WHEN I ASKED FOR A REIUMBURSEMENT OF THE RENTAL THAT I JUST RESERVED FEW HOURS AGO THEY TOLD THEIR POLICY IS NOT TO REFUND ANYTHING IF YOU CANCEL THE RESERVATION WITHIN 24 HOURS PRIOR OF YOUR RENTAL... VERY DISSAPOINTED AND WONT RECOMMEND THIS CAR RENTAL TO ANYONE. VERY BAD. I AM STILL THINKING IF SCALATE THIS ISSUE TO THE SPANISH CUSTOMER SERVICE IN ORDER TO GET MY REFUND OF THE RENTAL THAT I DID NOT ACCOMPLISH BUT I WAS CHARGED FOR.
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2.0
優點： They didn’t let me rent the car at the end for some reason even though I had two id’s like they required. The people at the stand is not really helpfull and they are trying to charge you full price for any reason
缺點： The service at the stand desk. Spent nearly 2 hours to rent the car and at the end theybdidnt let me take it
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2.0
AWFUL
缺點： I HAVE NOT FINALLY RENTED MY CAR DESPITE THE CHARGE THE FULL AMOUNT. WHEN I SHOWED UP ON THE COUNTER (2 HOURS BEFORE IN ORDER TO DO THE PAPERWORK AND MAKE SURE EVERYTHING WAS FINE), THEY WANTED ME TO LEAVE 1.1000 EUROS AS DEPOSIT FOR 1 DAY RENTAL, OR PAY 70 EUROS FOR AN INSURANCE THAT I DID NOT WANT TO. AS A RESULT I DECIDED NOT TO RENT THE CAR AND WHEN I ASKED FOR A REIUMBURSEMENT OF THE RENTAL THAT I JUST RESERVED FEW HOURS AGO THEY TOLD THEIR POLICY IS NOT TO REFUND ANYTHING IF YOU CANCEL THE RESERVATION WITHIN 24 HOURS PRIOR OF YOUR RENTAL... VERY DISSAPOINTED AND WONT RECOMMEND THIS CAR RENTAL TO ANYONE. VERY BAD. I AM STILL THINKING IF SCALATE THIS ISSUE TO THE SPANISH CUSTOMER SERVICE IN ORDER TO GET MY REFUND OF THE RENTAL THAT I DID NOT ACCOMPLISH BUT I WAS CHARGED FOR.
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INTERRENT 則評價
租車地點
INTERRENT
馬德里 巴拉哈斯機場租車地點
Aeropuerto de Barajas Terminal 1
+34 911 501 183
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Ace則評價
租車地點
Ace
馬德里 巴拉哈斯機場租車地點
Ave. de la Hispanidad
+34 918 341 400
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2.0
ACE=Goldcar in MAD
缺點： Long story short got charged for damage that was not there. I believe with all my heart they charged me a damage fee cause they know my american credit card will pay for it and they are right (no deductible too) Scam!!!!
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6.0
Pickup/dropoff dififcult, unexpected insurance cost
優點： Car was clean and agent was helpful and the car was clean and well prepared.
缺點： Hard to find the gold car/Rhodium office that represents Ace rental cars. There was no description of the rental office location in reservation. the agent told me that if i was going to portugal i needed to purchase additional insurance. this was not mentioned anywhere in the reservation.
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2.0
優點： When I got to the airport I asked for ACE and no one knew anything about it or where it was. So, I had to rent elsewhere. I am still not sure it even exists there! It is a terrible way to arrive in a country and find out my reservation was on another country ending doing a diffrent reservation with a diffrent company
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3.6
缺點： They didnt tell me that the car company is "goldcar", no body know what or who is Ace company in airport. Ace company rent from another car companies cars- they never mantion that! And also they didnt tell me that i supposed to go to Gold car or something familear and they didnt answer me when i was calling. The car i ordered was talken by other customer and i paid 60 Earo extra!!! to rent another car i wasnt ask.
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6.4
Many hidden fees
優點： Overall the rental process was smooth and the car decent.
缺點： After pre-purchasing coverage, at the counter the agent tried to pressure me into buying even more coverage and then when I declined, they placed an $1100 hold on my credit card for any possible scratches or damage. There were also several small fees that were not included in the original quote.
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6.4
Be very careful with this company and understand w
優點： By far the lowest price I could find. The car was fine except for the fact that the low tire pressure light was on when I picked it up.
缺點： Published rate is great but it does not include any insurance. When picking the car they tell you that you will need to pay a large sum as deposit (1,100 euros in my case) if you do not get insurance (which is offered at about the same as the basic rate, doubling the cost). Also, service is limited if you do not get it, you are on your own if you have a problem with the car outside of regular business hours. I got the deposit back after the rental but exchange rate spreads in paying for it and getting it back cost me around 50% of the rental price (still very competitive, but hey!). Ace does not exist as a brand in Spain, they operate as GoldCar. It took me 30 minutes at the airport to figure this out. Low tire pressure light was on when I picked it up. The person that gave me the car said that most likely the light had not been reset by the maintenance people, but later I confirmed that the pressure on one of the tires was really low so I had to pump it up. Not impressed...
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2.0
ACE=Goldcar in MAD
缺點： Long story short got charged for damage that was not there. I believe with all my heart they charged me a damage fee cause they know my american credit card will pay for it and they are right (no deductible too) Scam!!!!
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6.0
Pickup/dropoff dififcult, unexpected insurance cost
優點： Car was clean and agent was helpful and the car was clean and well prepared.
缺點： Hard to find the gold car/Rhodium office that represents Ace rental cars. There was no description of the rental office location in reservation. the agent told me that if i was going to portugal i needed to purchase additional insurance. this was not mentioned anywhere in the reservation.
評價由提供
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2.0
優點： When I got to the airport I asked for ACE and no one knew anything about it or where it was. So, I had to rent elsewhere. I am still not sure it even exists there! It is a terrible way to arrive in a country and find out my reservation was on another country ending doing a diffrent reservation with a diffrent company
評價由提供
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3.6
缺點： They didnt tell me that the car company is "goldcar", no body know what or who is Ace company in airport. Ace company rent from another car companies cars- they never mantion that! And also they didnt tell me that i supposed to go to Gold car or something familear and they didnt answer me when i was calling. The car i ordered was talken by other customer and i paid 60 Earo extra!!! to rent another car i wasnt ask.
評價由提供
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6.4
Many hidden fees
優點： Overall the rental process was smooth and the car decent.
缺點： After pre-purchasing coverage, at the counter the agent tried to pressure me into buying even more coverage and then when I declined, they placed an $1100 hold on my credit card for any possible scratches or damage. There were also several small fees that were not included in the original quote.
評價由提供
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6.4
Be very careful with this company and understand w
優點： By far the lowest price I could find. The car was fine except for the fact that the low tire pressure light was on when I picked it up.
缺點： Published rate is great but it does not include any insurance. When picking the car they tell you that you will need to pay a large sum as deposit (1,100 euros in my case) if you do not get insurance (which is offered at about the same as the basic rate, doubling the cost). Also, service is limited if you do not get it, you are on your own if you have a problem with the car outside of regular business hours. I got the deposit back after the rental but exchange rate spreads in paying for it and getting it back cost me around 50% of the rental price (still very competitive, but hey!). Ace does not exist as a brand in Spain, they operate as GoldCar. It took me 30 minutes at the airport to figure this out. Low tire pressure light was on when I picked it up. The person that gave me the car said that most likely the light had not been reset by the maintenance people, but later I confirmed that the pressure on one of the tires was really low so I had to pump it up. Not impressed...
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