The staff was amazing. The concierges were so helpful.
Bed was uncomfortable and room didn’t feel clean or temperature controlled.
The customer service and the view
None of the outlets in my room worked
good service,best room condition
the loby and the rest room
The Guest Relation Officer.
The check-in desk and lobby bar's service staff's attitude and poor knowledge of their chosen profession. Totally non hospitable and possess sub zero level of command of English, both in terms of spoken and comprehension.
This hotel was sold as five star. By International standards it falls well short of this claim. It is not enough to have a fancy lobby (or in this case an ostentatious one) if the rooms are grubby and tired.
Hard to think of anything
The hotel is billed as 5 star which following a 10 day stay I think is way off the mark. The rooms are small, the décor was very tired (wallpaper poorly patched) and there was thick dust throughout. Even the bath mats / towels are worn out. The restaurants (and bars) were excessively priced even were it a 5 star hotel. The reception staff were pretty incompetent though the concierge service was very good. Overall this is a very disappointing hotel.
With a stay at Imperial Palace Seoul, you'll be centrally located in Seoul, within a 5-minute drive of Garosu-gil and COEX Convention and Exhibition Center. Featured amenities include complimentary wired Internet access, a business center, and express check-in. Event facilities at this hotel consist of a conference center and a meeting room. A roundtrip airport shuttle is provided for a surcharge at scheduled times, and free self parking is available onsite.