Tough Stay and Cheaper Rate at World of Hyatt
1. The staff is very nice at this property.
Kayak rate was higher than the rate from World of Hyatt. I realized this too late as we had already booked. I will book through World of Hyatt in the future. I stay at Hyatt properties and usually enjoy the stay. However, this was a rough stay for the following reasons. Disappointing. 1. TV didn't work upon checkin 2. Garbage next to elevator when I arrived (1 large and 1 small garbage bag plus pizza boxes) which all remained there until after 930am the next morning. 3. Fire alarm went off at 9am which can sometimes be expected. 4. 1st morning there was no creamer for the coffee. 5. No fresh fruit. Typically Hyatt Place has fresh fruit on the yogurt bar but none was available here either morning.
Pros and cons
The hotel was close to everything, with walking distance options to food and shopping. A very affordable option on a budget. It's always nice to have the option of a complimentary breakfast. We enjoyed our time at the pool, and appreciated the free wifi.
The sheets didn't fit the bed, and kept slipping off. They did change them for us the next day. The bathrooms are tiny. Our sofa was caving in, and the tv situation was a bit frustrating. Not many channels, and poor signal strength. There was a strange smell in our hallway, and a musty smell on the side of the room where the air conditioner was. Not my best hotel experience, but also not the worst.
Not Hyatt standard
Positives: clean crisp linens, plenty of towels and washcloths, comfortable bed, quiet place, exclusive location to itself but also close to many shopping venues and a movie theater.
Negatives: stood at the check in desk for nearly 25 minutes with nobody present (even called the hotel on my cell hoping a phone would ring in the back and get someone's attention), was told rate could have been nearly $30 a night less expensive but nothing could be done about it, no lotion, outlet for coffee machine not working (no morning coffee=unhappy), exited hotel to retrieve my bag from my vehicle and upon attempting to re enter the front door would not open with or without room key; went to side door still couldn't get in; went to back door and still couldn't get in; returned to front door where I stood for almost an hour trying my room key again, calling the hotel multiple times with no answer, even called their sister property a few exits up in hopes of someone paging the front desk or manager to let me in, eventually after knocking hard on the doors an employee let me in. I departed the hotel 3 hours early out of pure frustration with my experience. Sent feedback but have yet to hear back. For the price I paid (over $110) I could have very well chosen the Hilton, or Marriott and gotten much more acceptable service.
Booking.com canceled my resume @ 4 pm day of check in due to the hotel being overbooked. They could not fix problem satisfactorly. Will never use them against n
That bathroom was so close to the bed (toilet :-/) and that sink was out it in the open. Two separate sinks areas would have been nice and at least one that was private.
I love the comfort of the beds and the layout of the rooms. This is a great value. The breakfast and afternoon receptions are also fantastic. The staff is also helpful.
The workout rooms were not clean and the machines were very worn. I could also tell that his is an older Hyatt Place. The building was aged and not quite as nice as others I have stayed in.
Guest rooms feature contemporary decor with stylish furnishings including the Hyatt Grand beds, media and work center with a HD 42 inch flat panel tv that easily integrates with laptops, a comfortable cozy corner L-shaped sofa-sleeper, wet/dry bar and bathroom vanity with granite countertops. Enjoy complimentary breakfast and wireless high-speed internet.
亞特蘭大/阿爾法利塔/北角商場君悅酒店 - 阿法樂塔已採取以下的措施：