the hotel had a modern design and was lovely to stay in. the bed was extremely comfortable & having kitchen & laundry facilities were great. we were overall very pleased with the oaks embassy.
our only complaint was it took the water in the shower about 5 minutes to heat up to a bearable temperature. and that the tvs didnt have great reception unless you purchased a movie.
Value for money
I liked the space of the rooms. I liked that they serviced the rooms daily. The balcony had a great view of Adelaide.
The first thing I noticed was that the tiles throughout the apartment were in desperate need of update. They were stained and cracked. The bathrooms had a bad smell. Urine I believe. This maybe due to the fact that the tiles need replacing. The shower is in need of a good clean. The spa bath in the main room needs replacing. The towels used by the hotel are well past their useby date. The kitchen was not clean. There are cracks in the glass doors in the kitchen. Overall the apartment needs an upgrade.
Convenience to shopping and convention centre. spa
Would like bedroom door to be solid to cut out light
Room was well appointed, a nice size and quiet
its what we expected it to be. No great photos then disappointing rooms!
The aircon wasnt the best.
The staff are friendly but slow and inefficient On the five occasions I wanted something - apart from a wake-up calls- I had to call down three times to get it and often waited for some hours. This is totally unacceptable in a hotel of this price range. The lift situation was also unacceptable. Your renovations should have occurred at a less busy time.
The were problems as soon as we got there. the room had water damage and the bathrooms werent clean. the rooms smelt of smoke, the rooms werent very clean. on the last day there was only one lift working it took over 30mins to get to reception.
Double billing for internet; restaurant in lobby; food smells in hallways; early check-out time; front desk staff
As a family of 4 (2 Adults & 2 Teenagers) we stayed in a spacious 2 bedroom executive apartment which was exactly what we were looking for. The apartment layout was great and very comfortable especially with 2 bathroooms.
We would have preferred 1 of the bedrooms to have had single beds in it instead of both bedrooms having queen size beds.
With a stay at Oaks Adelaide Embassy Suites, you'll be centrally located in Adelaide, within a 5-minute walk of Adelaide Convention Centre and Adelaide Casino. Featured amenities include wired Internet access (surcharge), dry cleaning/laundry services, and a 24-hour front desk. Self parking (subject to charges) is available onsite.