Very hard to find any fault. Excellent value for money.
The facilities, rooms, staff, food, entertainment team were all excellent. They are all out on a mission to give you a comfortable and memorable stay.
Plates and cutlery can sometimes have food stains due to probably dishwasher quick wash. But won’t fault on this, because it’s probably an oversight and can be easily corrected.
The hotel is well positioned, near to Siam Park, restaurants, bars and bus station (i recommend renting a car). Food has a good selection, rooms are clean. Value for money.
Furniture in the room was rather old. If you chooce HB drinks are not included during dinner (prices are quite expensive at the hotel). They could offer at least a glass of water and wine for each person. One thing we didn't liked is that we paid for a double room but we've got a twin room, quite small....
Good location, 5 minutes walking distance to beach, near shops, supermk. and buses, excellent and varied food and compliments to all the services related to the restaurant.
The quality of the room: furniture little old and midlew odour and the fact that the hotel initially gives you a lower quality room and after there are a lots of posters in all the lifts and lobbies about how you can increase the quality of your room by paying an extra charge per day.
Very professional staff in restaurant, working very hard and always with good mood. Food is the best value of this hotel.
rooms represent rather 3 star than 4 star class of hotels.
location, swimming pool
smell in the room, loud noise from the street and the next room
The location was good. The animation was also good. The staff was good and this is not always the case in such big hotels.
The room was very old and the bed not confortable at all. There was a big choice of food and it changed day after day but the quality was very poor. They have to reduce the costs I can understand that but it really was not good and you could easily feel it. No fresh juices and the coffee also horrible.
The staff were friendly and helpful and the location was good- not too far from the centre (8-10 mins walk from Veronica's Strip) but in a quiet spot with no noise at night. Also there was a supermarket and a taxi rank across the road from the hotel which was very convient. The pool and lounging area was very nice and I was travelling with friends but I imagine that young families would love this hotel as there always seemed to be plenty of activities for kids to do at the pool. The rooms were always cleaned very well everyday and the cleaning staff always came back later if we were in the room when they were on our floor. They never tried to rush us out.
There is sign up at the pool saying that the reservation of loungers is not permitted, yet people do it all the time, leaving their towels on loungers for hours before they sit out. If they make this rule they should stick to it and remove peoples' towels who are trying to keep sun loungers! Be prepared to queue for loungers from about 8.30 am onwards as well because of this. But the pool was very nice other then that! Drinks at the bar were pricey so we regretted not getting the all inclusive package- it seemed a much better deal.
Good selection of food good preperation presentation good.Entertainment most evenings excelent value.
Beds a little uncomfatable pillows rather hard.
Breakfast was wonderfull.Pools ware big and beautifull.
Front desk staff very nice
Old and run down, room had musty smell and did not seem very clean.
The staff were extremely helpful and very courteous, nothing was a problem. The entertainment program was excellent with a different show every night, daily activities, and mini-disco for kids most nights which our son loved. Our room was clean, including carpets which looked reasonably new.
The paving around the pool was dangerously slippery and although the lifesaver tried her best, it was hard to control some of the older kids running around it, so there were falls. Keep a tight hand on little ones.
"This family-friendly Adeje hotel is located near the airport, within a 10-minute walk of La Pinta Beach, Aqualand Costa Adeje, and Puerto Colon Marina. Siam Park and Torviscas Beach are also within 15 minutes. "