The facility is clean, and the staff was nice.
The facility and pool was overcrowded with tons of kids, as was the buffet, and very loud, with kids running around seemingly unchecked.
Near Grande Mosque
Front desk staff
Many bad problems.
I've been at this hotel several times, purely because it is near where I do most of my business in Abu Dhabi. The hotel is new and pristine in its presentation.
There have been many significant problems. Most important, the internet access is very poor. The laundry service doesn't seem to know what they are doing. I sent a jacket for pressing, and whoever did it was clearly not familiar with the garment; they tried to flip over the collar and press out the fold!! They also seem to have used an iron, and the fabric is basically destroyed. On a previous stay, I used a laundry bag to store some used clothes, and put it in my suitcase. Some of the staff took the laundry bag out, and sent it to the laundry! There was a distinct smell of smoke in the corridor of one of the "non-smoking" floors where I stayed. The restaurant is very expensive: you'll spend a third of the price of a room on breakfast, and more than half on lunch or dinner.
Novotel Abu Dhabi Al Bustan, a contemporary hotel in an exclusive neighbourhood for business and leisure. Unwind in our Fitness & Wellness Centre or relax by the outdoor heated pool. Meeting areas and ballroom available for all your event-planning needs. Enjoy discovering our exciting range of bars and restaurants at Novotel.