阿姆斯特丹 史基浦機場租車

Very poor pickup

優點： The car was good

缺點： The pickup was beyond unacceptable. 2 hour wait. Cannot do that again. Would not rent from avis

優點： Overcharged for no reason

缺點： Overcharged for no reason

優點： The automobile was great -- Volvo xc60, almost new.

缺點： The rental pickup and return was terrible. I tried to change the location for the pickup and return, and spent hours on the phone trying to contact the locations themselves, without success. I first called from the U.S. to try to pick up the car in the city of Amsterdam instead of Schipol airport -- I was told this would cost me an additional $900! Attempts to reach the rental locations in Amsterdam to confirm this were impossible - on hold for more than an hour. When I went to Schipol airport to pick up the car, they told me that I could have picked up the car in the city center at no extra charge! Similar situation on the dropoff -- I was unable to reach any location to see if I could drop the car closer to my hotel in Paris. Finally, I left a pair of sunglasses in the car. I spent three days trying to call the bureau to see if they were found, and also emailed the customer service departments in Paris and Amsterdam. No response

缺點： We used the car for less than 24 hours but Avis charged us for 2 days. Fuel on the car when we rented it was supposed to be full. It was a little over 3/4 full