優點: The staff have been most attentive to all our needs and they could not do more for us. The building itself looks ready for refurbishment but perfectly adequate for what we paid. We enjoyed the fantastic sea and mountain views from our windows. We booked this holiday in March for occupation in December so we do not understand how they came to accommodate us on the first floor of the four floor building, the noisiest part. We drew attention to the fact and they let us have rooms on the second floor which was just a little better. The food was adequate and plentiful. Water was supplied for breakfast but not for supper. We had to bring our own bottled water. In the spa areas, wonderful service was provided by Sesemm and her colleagues.
缺點: The sound of music playing in the patios every night between 2200 and 0100 was a bit upsetting. We were told by people in the upper floors that they could not hear anything. Sounds like the place to aim for next time. Itemised receipts were never given which made it somewhat difficult to query entries.
缺點: The staff were appalling, the check in took forever and they kept requesting a "voucher " I tried to explain many times that I booked via kayak mobile app so I don't have a "voucher " the reluctantly / eventually accepted the booking reference number.
Their cyber long want won't and once again the front deck were very unhelpful when I was trying to do my airline online check in, this time the staff a front desk were down right rude.
Then the bar staff didn't have a word of English and were again rude.
Wifi service was practically none existent.
The nicest people in this whole hotel was the engineer who arrived at our room to repair the wifi connection.
Booked a room with side see view, ended up in a first floor corner room over looking the terrace, I suppose if if stretched out over the balcony using binoculars I might have caught a small glimpse of the sea.
Having been staying up the road in the sofitel , I can confirm that the Royal Atlas is far from being a five star. More like a three star.