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Ace則評價
租車地點
Ace
關島 Guam Intl租車地點
253 Chalan Pasaheru
+1 671 648 8722
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關島 Guam Intl Ace 辦事處的評價
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9.6
優點： Very easy experience, solid car, and great customer service.
缺點： The rental car office needed an update and repairs.
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2.0
優點： Nothing I didn’t even pick up the car. Couldn’t cancel. The off airport location was trash.
缺點： Everything like actually advertising it wasn’t at the airport.
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10.0
優點： price and staffs
缺點： I need to wait at airport until they send pickup for me.
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10.0
ACE Representative & Driver
優點： Excellent customer experience A++
缺點： N/A
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10.0
Costumer service to the fullest
優點： I had a great experience with ACE in Guam and Saipan. Fair priced, good vehicles and excellent customer service
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4.8
False advertising
缺點： I selected a Mini Cooper or the like and got a Yaris. Would have went with a different company. The location in Guam is called Toyota rental.
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10.0
優點： Easy to work with.
缺點： Not right at the airport.
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8.0
Nice choice for whom will stay in Tumon (투몬 주위 호텔 묵는 다면 좋은 선택)
優點： 1) they gave me ride to pick up location.(you can arrange the time and location) 2) kind and friendly staff 3) acceptable price 4) Clean car condition 5) Korean staff available 픽업 장소까지 차로 태워줍니다. 미리 전화로 arrange 하세요 가격은 kayak.com에서 검색시 더 저렴한 차종이 나오네요 제가 빌린 Toyota Yaris ? 차량 컨디션은 나쁘지 않았습니다 한국말 하시는 staff이 있어 중요한 사항은 이해 가능 합니다 단, 발음이 아주 정확하시지는 않습니다.
缺點： 1) not enough explanation for coverage insurance in Kayak. it sounds like we have to make another Insurance . since they contracted with Kayak site , they have to explain about that as well. kayak site에서 이미 pay한 알리안츠 자차 보험에 대하여 충분한 설명이 없어 또다른 보험을 반드시 들어야 하는 것같은 착각에 들게 하여 불안 하게 만들었습니다. kayak과 contact 되어 있다면 해당 내용의 차이점과 왜 들어야 하는지를 정확히 알려야 할 의무가 있다고 생각합니다.
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10.0
Simple, Swift, and Inexpensive
優點： Reservation online was best rate around. Attendants quickly picked me up from the airport and got the paperwork done in a timely fashion. Car ran well and didn't burn a ton of gas.
缺點： On google maps ACE car rental shows up at Guam international airport. Had I read the fine print in the email confirmation, I would have seen that it was about one mile away and would have coordinated other transportation accordingly.
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3.6
500.00 deposit
優點： We love the customer service from the pick up driver and the employee at the counter.
缺點： The cleverly concealed company policy of charging precharging a $500.00 deposit. When a company requests this high of a damage deposit you know that you won't get it all back. The charge cheap rates and then look for was to nickel and dime through "damage charges". We have never ever ever paid a damage deposit for a rental car, and were not about to start. We walk out without a car and went another more reputable route for our travel needs. My advise book with another company.
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10.0
優點： Staff is friendly and attentive
缺點： Have to put a $500 deposit/retainer on your credit card due to others' bad driving and damage claims
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3.2
Very bad follow-up service.
缺點： I had insurance contract with kayak(Allianz). In GUAM, somebody hit my car and run. When I returned it I found scratch and I went to police and got police report. Rent car company said that they are going to charge cost. I asked them e-mail but they did't give me, because they will contact Kayak and Kayak will contact me. I came back last week and I haven't get any E-mail. Please solve this problem ASAP.
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9.6
優點： Very easy experience, solid car, and great customer service.
缺點： The rental car office needed an update and repairs.
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10.0
優點： price and staffs
缺點： I need to wait at airport until they send pickup for me.
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10.0
ACE Representative & Driver
優點： Excellent customer experience A++
缺點： N/A
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10.0
Costumer service to the fullest
優點： I had a great experience with ACE in Guam and Saipan. Fair priced, good vehicles and excellent customer service
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10.0
優點： Easy to work with.
缺點： Not right at the airport.
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10.0
Simple, Swift, and Inexpensive
優點： Reservation online was best rate around. Attendants quickly picked me up from the airport and got the paperwork done in a timely fashion. Car ran well and didn't burn a ton of gas.
缺點： On google maps ACE car rental shows up at Guam international airport. Had I read the fine print in the email confirmation, I would have seen that it was about one mile away and would have coordinated other transportation accordingly.
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10.0
優點： Staff is friendly and attentive
缺點： Have to put a $500 deposit/retainer on your credit card due to others' bad driving and damage claims
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2.0
優點： Nothing I didn’t even pick up the car. Couldn’t cancel. The off airport location was trash.
缺點： Everything like actually advertising it wasn’t at the airport.
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4.8
False advertising
缺點： I selected a Mini Cooper or the like and got a Yaris. Would have went with a different company. The location in Guam is called Toyota rental.
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3.6
500.00 deposit
優點： We love the customer service from the pick up driver and the employee at the counter.
缺點： The cleverly concealed company policy of charging precharging a $500.00 deposit. When a company requests this high of a damage deposit you know that you won't get it all back. The charge cheap rates and then look for was to nickel and dime through "damage charges". We have never ever ever paid a damage deposit for a rental car, and were not about to start. We walk out without a car and went another more reputable route for our travel needs. My advise book with another company.
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3.2
Very bad follow-up service.
缺點： I had insurance contract with kayak(Allianz). In GUAM, somebody hit my car and run. When I returned it I found scratch and I went to police and got police report. Rent car company said that they are going to charge cost. I asked them e-mail but they did't give me, because they will contact Kayak and Kayak will contact me. I came back last week and I haven't get any E-mail. Please solve this problem ASAP.
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Thrifty則評價
租車地點
Thrifty
關島 Guam Intl租車地點
Guam Intl Ap
+1 671 646 6555
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10.0
優點： Staff was friendly. Car was ready when arrived. Smooth pickup and drop off
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6.8
Must call them for pick-up
缺點： There is no one or phone at the airport and you must find their phone number and call for pick-up to their slightly off-the-airport location. They are friendly, though.
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9.6
優點： It was really good
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2.0
They didn't have a car for me
缺點： When I got to the airport and called them to get a ride to their sit, they told me they didn't have any cars left. I had to go to Hertz instead
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10.0
優點： Offsite, but convenient location. Newer, clean car. Very nice staff
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8.0
優點： Car was ready
缺點： Did not honor my free upgrade coupon since I got the car a few hours earlier than planned.
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6.0
Out of Cars but Took Us to Another Company
優點： The company we ended up renting our car from gave us great service and I would rent from them again on my next trip.
缺點： When we got to the airport all the cars were rented out. They did take us to another rental company and we got a similar car for the same price.
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10.0
Very professional
優點： We were in and out in a timely manner. The vehicle was very clean and seemed well maintained. Staff were excellent.
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9.2
must hold credit card
優點： Everythings are good except payment methods.
缺點： When we arrived, 2 of us couldn't use our Visa card with unknown reason,and couldn't pay by cash or Union pay, I suggest if there are more options of payment method, then perfect!
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10.0
Great Service
優點： The car we got was bigger than I expected and it was clean and looked new. It was nice that they provide free shuttle service to and from the airport when you rent from them. The rental process was quick and the representative who assisted us was very helpful, it took less than 10-15mins to complete same as when we returned the car at the end of our trip. Really great service!
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2.4
Horrible customer service
優點： Nothing
缺點： The reps and the lack of help
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10.0
Happy in Guam
優點： The staff was very professional and attentive. My vehicle was in great shape. I will use them in the future. I really like the fact that they are a 24 hour operation.
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10.0
優點： Staff was friendly. Car was ready when arrived. Smooth pickup and drop off
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9.6
優點： It was really good
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10.0
優點： Offsite, but convenient location. Newer, clean car. Very nice staff
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10.0
Very professional
優點： We were in and out in a timely manner. The vehicle was very clean and seemed well maintained. Staff were excellent.
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9.2
must hold credit card
優點： Everythings are good except payment methods.
缺點： When we arrived, 2 of us couldn't use our Visa card with unknown reason,and couldn't pay by cash or Union pay, I suggest if there are more options of payment method, then perfect!
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10.0
Great Service
優點： The car we got was bigger than I expected and it was clean and looked new. It was nice that they provide free shuttle service to and from the airport when you rent from them. The rental process was quick and the representative who assisted us was very helpful, it took less than 10-15mins to complete same as when we returned the car at the end of our trip. Really great service!
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10.0
Happy in Guam
優點： The staff was very professional and attentive. My vehicle was in great shape. I will use them in the future. I really like the fact that they are a 24 hour operation.
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6.8
Must call them for pick-up
缺點： There is no one or phone at the airport and you must find their phone number and call for pick-up to their slightly off-the-airport location. They are friendly, though.
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8.0
優點： Car was ready
缺點： Did not honor my free upgrade coupon since I got the car a few hours earlier than planned.
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2.0
They didn't have a car for me
缺點： When I got to the airport and called them to get a ride to their sit, they told me they didn't have any cars left. I had to go to Hertz instead
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6.0
Out of Cars but Took Us to Another Company
優點： The company we ended up renting our car from gave us great service and I would rent from them again on my next trip.
缺點： When we got to the airport all the cars were rented out. They did take us to another rental company and we got a similar car for the same price.
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2.4
Horrible customer service
優點： Nothing
缺點： The reps and the lack of help
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Enterprise則評價
租車地點
Enterprise
關島 Guam Intl租車地點
355 Chalan Pasaeru
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8.4
優點： Staff helpful, a little slow with pick up but drop off was great. Overall very happy
缺點： Slight line during pick up but everything else was very solid
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8.4
優點： El personal era servicial, un poco lento con la recogida, pero el regreso fue genial. En general, muy feliz
缺點： Una pequeña cola durante la recogida, pero todo lo demás era muy sólido
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8.4
優點： Staff helpful, a little slow with pick up but drop off was great. Overall very happy
缺點： Slight line during pick up but everything else was very solid
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8.4
優點： El personal era servicial, un poco lento con la recogida, pero el regreso fue genial. En general, muy feliz
缺點： Una pequeña cola durante la recogida, pero todo lo demás era muy sólido
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Alamo則評價
租車地點
Alamo
關島 Guam Intl租車地點
Guam International Airport
+1 671 649 0110
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10.0
Great service
優點： My wife and I arrived early in the morning and the car was ready immediately after we settled all the paperwork and payment. The staffs are very friendly and nice. We will definitely use Alamo again on our next visit.
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9.6
Unexpectedly excellent service
優點： Nice staff. Cheaper than other car rental company but same or even better service!
缺點： Would be better if the cleanness can be improved.
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10.0
優點： Complementary upgrade on vehicle. Flexible with change to my scheduled return time. Pleasant counter staff at the airport.
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7.2
Affordable Option
優點： My original flight arrival was delayed due to aircraft mechanical issues and was able to adjust my pickup time without any penalty. The pick up process at Guam International Airport was very smooth and quick. However, if picking up during the evening times, it's very hard to see the vehicle or where you're going at the Guam Airport parking area. Be advised to use your own cell phone flashlight or other lighting device to inspect the vehicle yourself for any pre-existing damages as it is very dark with the poorly illuminated Airport parking lights. The path from the airport terminal to the Alamo parking area is rather dark so be aware to watch your step as the path is not as clear as can be. Oh and by the way the airport does not provide complimentary free Wi-Fi access. The good part of having a Hyundai Accent is that it is very fuel efficient and one tank lots of me the entire 2 weeks I was on Island. This is great considering gas in Guam is over $4 a gallon.
缺點： Poor lighting conditions at the Guam International Airport parking leading to the Alamo parking area. The car rental return is rather confusing as you really need to pay attention to the entrance to the rental parking area as the entrance is only accessible in One Direction. Don't pay attention to the Airport car rental signs as it will falsely lead you to the wrong area. The Guam International Airport does not do a good job and it's signs so pay attention.
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6.0
缺點： They don’t speak English
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10.0
優點： The Alamo crew flexed to pick me up at my hotel.
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10.0
Gran servicio
優點： Mi esposa y yo llegamos temprano por la mañana y el coche estaba listo inmediatamente después de que instalamos toda la documentación y el pago. El personal es muy amable y agradable. Sin duda volveremos a usar Alamo en nuestra próxima visita.
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9.6
Inesperadamente excelente servicio
優點： El personal es agradable. Más barato que con otras compañía de alquiler de coches pero el mismo o incluso un mejor servicio!
缺點： Sería mejor si la limpieza mejorase.
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10.0
優點： Mejora complementarias en el el vehículo. Flexibles con cambiar mi fecha de devolución. Personal agradable en el mostrador en el aeropuerto.
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6.0
缺點： No hablan inglés
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10.0
優點： La tripulación de alamo fue a recogerme al hotel.
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10.0
Great service
優點： My wife and I arrived early in the morning and the car was ready immediately after we settled all the paperwork and payment. The staffs are very friendly and nice. We will definitely use Alamo again on our next visit.
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9.6
Unexpectedly excellent service
優點： Nice staff. Cheaper than other car rental company but same or even better service!
缺點： Would be better if the cleanness can be improved.
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10.0
優點： Complementary upgrade on vehicle. Flexible with change to my scheduled return time. Pleasant counter staff at the airport.
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10.0
優點： The Alamo crew flexed to pick me up at my hotel.
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10.0
Gran servicio
優點： Mi esposa y yo llegamos temprano por la mañana y el coche estaba listo inmediatamente después de que instalamos toda la documentación y el pago. El personal es muy amable y agradable. Sin duda volveremos a usar Alamo en nuestra próxima visita.
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9.6
Inesperadamente excelente servicio
優點： El personal es agradable. Más barato que con otras compañía de alquiler de coches pero el mismo o incluso un mejor servicio!
缺點： Sería mejor si la limpieza mejorase.
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10.0
優點： Mejora complementarias en el el vehículo. Flexibles con cambiar mi fecha de devolución. Personal agradable en el mostrador en el aeropuerto.
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10.0
優點： La tripulación de alamo fue a recogerme al hotel.
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Payless則評價
租車地點
Payless
關島 Guam Intl租車地點
199 Chalan Pasaheru
+1 671 649 7368
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7.2
優點： The rental Fee
缺點： No shuttle came to pick us up. I had to ask my brother to drive to office.
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6.8
Good clean car, but not was originally ordered.
優點： Quick service, no wait, clean car and courteous staff
缺點： Car was not what I asked for. They didn't have any other car available, other than their most expensive. The car was three times more expensive then the one originally picked. The GPS was non-functional due to it having no local maps loaded, and the Sirus Satellite radio didn't have a current subscription. I was really just paying extra for a car I didn't pick in the first place. I was unable to trade out later in the week due to there not being other cars available.
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10.0
Excellent value, price, services, especially for l
優點： Great accommodations, price and service.
缺點： n/a
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10.0
Always the best service
優點： Payless never disappoints me! The agents are always so attentive and efficient. They picked me up from the airport, and the vehicle was ready as soon as I signed the paperwork.
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7.6
優點： The vehicle was comfortable to drive.
缺點： Cockroaches in the vehicle.
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4.0
缺點： The car was extremely old and dirty. The worst I have ever rented.
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8.0
Local Number Not Provided in Reservation Email
優點： People were friendly and fast (once I hunted them down).
缺點： No signage in airport or courtesy phone. Had to call national number to obtain local number to call for shuttle.
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2.0
Unreliable bookings
缺點： Plane was delayed 3 hours and on arrival they said they gave away car after 2 hours due to heavy rental demand. I was called on arrival and was told of this and when I went back on line, I was able to make a same day rental at same Payless car rental, but when I called again they said they don't have cars no matter what their reservation system was allowing. Go with more reliable car company unless you wanted to be stranded and disappointed.
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9.2
優點： Smooth service
缺點： No pick point on airport and no reminder to guide people what to do upon arrival. Expect a counter or at least an instruction sign in airport!
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6.4
優點： the car was reasonably priced and the staff was helpful
缺點： we reserved the vehicle for 9 am pickup, but when we arrived, were informed that there was nothing available until noon. we were also told we were not the only reservation that morning that wasn't able to be filled until a later time than requested
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3.6
terrible
優點： disappointed
缺點： i had confirmation# flying into Guam long distance from Hawaii so tired and jumped on a taxi to pick up my rental just to be told that no car available. I am a regular customer always getting my renatal from Payless whenever I am on my own travel plans.
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10.0
Excellent value, price, services, especially for l
優點： Great accommodations, price and service.
缺點： n/a
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10.0
Always the best service
優點： Payless never disappoints me! The agents are always so attentive and efficient. They picked me up from the airport, and the vehicle was ready as soon as I signed the paperwork.
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9.2
優點： Smooth service
缺點： No pick point on airport and no reminder to guide people what to do upon arrival. Expect a counter or at least an instruction sign in airport!
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7.2
優點： The rental Fee
缺點： No shuttle came to pick us up. I had to ask my brother to drive to office.
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6.8
Good clean car, but not was originally ordered.
優點： Quick service, no wait, clean car and courteous staff
缺點： Car was not what I asked for. They didn't have any other car available, other than their most expensive. The car was three times more expensive then the one originally picked. The GPS was non-functional due to it having no local maps loaded, and the Sirus Satellite radio didn't have a current subscription. I was really just paying extra for a car I didn't pick in the first place. I was unable to trade out later in the week due to there not being other cars available.
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7.6
優點： The vehicle was comfortable to drive.
缺點： Cockroaches in the vehicle.
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8.0
Local Number Not Provided in Reservation Email
優點： People were friendly and fast (once I hunted them down).
缺點： No signage in airport or courtesy phone. Had to call national number to obtain local number to call for shuttle.
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4.0
缺點： The car was extremely old and dirty. The worst I have ever rented.
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2.0
Unreliable bookings
缺點： Plane was delayed 3 hours and on arrival they said they gave away car after 2 hours due to heavy rental demand. I was called on arrival and was told of this and when I went back on line, I was able to make a same day rental at same Payless car rental, but when I called again they said they don't have cars no matter what their reservation system was allowing. Go with more reliable car company unless you wanted to be stranded and disappointed.
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6.4
優點： the car was reasonably priced and the staff was helpful
缺點： we reserved the vehicle for 9 am pickup, but when we arrived, were informed that there was nothing available until noon. we were also told we were not the only reservation that morning that wasn't able to be filled until a later time than requested
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3.6
terrible
優點： disappointed
缺點： i had confirmation# flying into Guam long distance from Hawaii so tired and jumped on a taxi to pick up my rental just to be told that no car available. I am a regular customer always getting my renatal from Payless whenever I am on my own travel plans.
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