This is a big business type hotel and the best thing about it is the friendliness of most of the staff
I had booked six rooms and they managed to lose one of the bookings despite having confirmed it on the phone the previous day.Also when our flights in from Aswan were rearranged our telephone message was never received by the concierge.
Room service is the worst iv'e seen in my whole traveling life. They never clean when you need them to and they barge in on you while sleeping although the DND sign is hanged.
staff are not friendly nor willing to help with the exception of one concierage called Shaaban abdallah, Laundery refused to pick up a suit and a dress for next day pressing claiming they are closed though it was 7:55 pm and they supposed to close at 8:00 (the guy called Jerjes), even though i lit up dont disturb and hang the sign on the door but house keeping insisted on ringing the bell just in case i was awake! (two nights out of the three)
the location of the hotel is near the airport and near the city sight.
good value for money , excellent staff, ..an exceptionally good hotel for cairo. lan wifi in room $10 per day ok speed but not great. has the most comfortable beds. Is a five star hotel
expensive alcohol but thats to be expected
Yas, acually everything
Maintenance can be improved ( broken termostatic control of air conditioning in the room - old, ruined frigo bar - ruined water taps and bath details
Friendliness and helpfulness of staff
2 single beds for my wife and I
The extreamly high internet prices. Even for the executive floors.
There was NO HEAT at all.
With a stay at Sonesta Hotel, Tower & Casino - Cairo in Cairo (Nasr City), you'll be within a 15-minute drive of City Stars and Baron Empain Palace. Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Cairo? This hotel has facilities measuring 11072.00 square feet (1029 square meters), including conference space. A shuttle from the airport to the hotel is provided for a surcharge (available 24 hours).