Convenient location to shopping and airport
The pull out sofa had stains on it which was creepy. The fridge did not work but staff replaced it promptly with one that did work.
I enjoyed the overall style and cleanliness of the environment. The entire inside of the building in general. I also loved the amount of lighting available within my suite! Very adequate. Very peaceful environment also.
As of now, I liked the experience so much I can't think of what I didn't like. I'm sure it is just something minor. Maybe in my next survey I will have something to share about my embassy suite the next time I stay there.
Pool-unsupervised teens in pool Trash in hallways
Very large in size. Felt like I was in a large metro area.
Not a big deal but the on site restaurant could have a larger food menu.
no hot tub
Handle on the slide door to the bathroom too close to the doorsill.
Loved the suite setup! The rooms were clean and comfy, great breakfast, nice and new construction.
The pool seemed a little dated and happened to be a little cold the day we were there.
The hotel was amazing and the staff were very hospitable.
Free happy hour between 5:00-7:00 at the hotel bar. Room service was awesome, my kids loved it. The staff were accommodating. Early check-in was not available, so they offered to hold our bags and ent us to the mall with discounts. Rooms were clean
pool was crowded. It would have been cool to have a causeway from hotel to the mall...... walking with my two kids was cold and a little scary with the highway crossing. Continental breakfast was being cleaned up at 9:45, instead of 10:00.
great hotel within walking distance to mall
Settle in for a relaxing stay at our new, vibrant Embassy Suites by Hilton Syracuse Destiny USA hotel. Explore the popular shopping and entertainment complex, Destiny USA just steps from our hotel. We are also just minutes from downtown, six miles from Syracuse Hancock International Airport and three miles from Syracuse State University. Take our complimentary shuttle anywhere within a five-mile radius of the hotel. Wake up each morning to a free made-to-order breakfast featuring omelets with your choice of fillings, potatoes, bacon, fruit, pastries and more. End a busy day with drinks and snacks at the complimentary Evening Reception* in the beautiful atrium lounge. Our on-site restaurant offers comfort food and appetizers in a relaxed atmosphere. Daily room service is available, and our 24-hour sundries shop offers premium snacks, beverages and toiletries. Relax in one of our studio or one-bedroom suites featuring a separate living area with sofa bed and flat-screen TV in each room. Take advantage of the wet bar, refrigerator, microwave and complimentary WiFi. Treat yourself to a higher level room for beautiful views of downtown Syracuse. Go for a swim in our indoor heated pool and get in a workout in the fitness center. Let our expert team help you plan a successful wedding, meeting or special event in our 6,000 sq. ft. of event space. *Service of alcohol subject to state and local laws. Must be of legal drinking age.