里諾 雷諾太浩國際機場租車

優點： Drop off was fine.

缺點： Car rented was not what was reserved (reserved midsize 4wd SUV, they put us in a larger 2wd SUV saying that was all they had). Check in process was slow. Car was clumsy but clean and functional.

缺點： Picking up the vehicle took about 40 minutes which seems a bit too long.

Seemed understaffed at pickup, and under-equipped at return

優點： Employees were friendly and courteous.

缺點： At the time of pickup, cars were not ready for many customers (at Reno/Tahoe Airport). So, customers were waiting in the parking structure and there was no one at the Avis booth there. Eventually, our car appeared, but it was a chaotic experience, because there was apparently a shortage of staff and no organized line for customers waiting for cars. Also, I did not get a receipt when I returned the car. The agent/employee told me a receipt would be emailed to me, but I have not yet received an email with a receipt.

優點： That they refunded part of our $

缺點： The agent who rented us the vehicle was not knowledgable about the care or what we as a customer needed. She flat out lied to us. The vehicle was horrible smelling; so much so I put my jacket on the back seat and it smelled so bad I had to plastic baggy it to pack in my suitcase and was without a jacket. We drove around in freezing temps with the windows down because it was so bad, for the 3-4 days we had it. I febreezed it and they didn't even help! The entire experience was bad. They refunded part of our $ but doesn't make up for having to go to my own wedding in a smelly dress and jacket. Won't rent from them again. Totally ruined my trip.

優點： El traslado de vuelta estuvo bien.

缺點： El coche alquilado no era lo que estaba reservado (un todoterreno 4x4 de tamaño medio reservado, nos pusieron en un SUV 2wd más grande diciendo que era todo lo que tenían). El proceso de registro fue lento. El coche era torpe pero limpio y funcional.

缺點： Recoger el vehículo tardó unos 40 minutos, lo que parece un poco demasiado tiempo.