The food and the service
10 minute walk to Leblon
Rooms were dated, not worth what we paid. Spa was disgustingly dirty and service was not very good. Shuttle bus only goes every 2 or so hours and you need to book in for the return trip home (which when you're on holiday you don't really want to have to think about and plan your day around!). Cab back is around 10USD each time so it adds up when you want to go in during the day, come back and get ready and go in again in the night. Last shuttle home is at 10pm which in Brazil is much too early.
Nice little beach in the back of the hotel
We had a cab driver over charge us and asked for help from the security in front of the hotel. We got an eye roll, much correction in language use so that by the time they heard the story the cab driver had left....and then they said wow they over charged you-you shouldn't have paid! The door actually broke to our room...the wind blew it shut hard, another room was not ready for about 10 hours for us to move into. They kept saying within the hour....It took over two hours to get a mix up in rooms straitened out when we arrived. We spent a lot of time resolving issue's, instead of relaxing and enjoying our vacation. Beds are uncomfortable too. I wouldn't recommend this hotel to anyone.
Location of hotel was good, as away from Ipanema Beach and the crowds, had a small beach directly below hotel and a shuttle bus into town
Hotel old 60's style hideous architecture, tiling/grouting in bathroom appalling, lack of coffee shop and attractive restaurant (apart from buffet restaurant near pool, but don't want to eat there every night) in evening, lighting in bar and hotel restaurant appalling at night - depressing. Very small pizza restaurant near pool, but always full as not nearly enough tables - very old fashioned - could renovate into lovely larger seating area as lots of room surrounding restaurant. Hotel overpriced considering all these drawbacks, staff pleasant in reception but many waiters offhand - not up to normal Sheraton high standards
The beach was private, clean and beautiful...a nice break from the crowded beaches of Ipanema or Copacabana. The driver service at the hotel was our best experience with knowledgeable drivers who were courteous and friendly. The concierge service was also helpful and friendly.
The hotel is terribly dated and run down. The prices are absolutely astronomical and do no warrant such mark ups. A simple buffet breakfast with very poor quality food and choices cost $26 US per person. Drinks are $9 for the traditional Caperienha where outside the hotel you pay a maximum of $5. The front desk staff at check in was overwhelmed due to the holiday season, but they were not only unfriendly, they were slow and inefficient. It took us over two hours to check in and once we finally got our rooms, they did not honor our prepaid reservation. This was eventually corrected, but the frustration was not worth it.
Very good location - close to everywhere
This is not truely 5 star hotel. It is poorly managed, no sence for details in hotel interier.
Good location, wonderful staff
Close to the city, spa was very good, staff was friendly.
Renovation, at times noise and blokking a bit of the view.
Located between trendy Barra da Tijuca and famed Ipanema Beach, our extravagant, full-service resort offers extensive business facilities in a tropical setting. Let our complimentary shuttle take you to area beaches, Leblon, and Rio Sul's shops.The renovated Sheraton Grand Rio Hotel & Resort is the city's only beachfront resort with an extensive recreational area, spa, and amenities. Its lush, landscaped grounds are set above a white-sand beach fronting the tropical South Atlantic and flanked by towering mountains.Our 538 guest rooms and suites feature comfortable "Sheraton Signature Sleep Experience" beds as well as private balconies overlooking the sea. Club Level accommodations include access to the Sheraton Club Lounge and an exclusive area for breakfast.
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