Comfort, nice rooms, nice breakfast, helpfull staff
Classy hotel. good breakfast,lovely shower room.beautiful roof terrace. lively location
Noise in street necessitated double windows. told air conditioning on but woke feeling suffocated. didnt complain about this as male receptionist unhelpful.
The staff in general was not friendly. When we handed a 100 euro bill to the attendant, he thought it was fake and even showed to other guests, saying that it was probably fake. He examined it for at least 5 minutes in front of us and other people around. Before ginving him the money, we tried to pay with credit card, but he did not want to accept.
Proximity to the Naples Airport
No Airport Shuttle. Breakfast buffet was minimal at best
Room was large and clean and hotel was close to airport. Good place if you need to sleep somewhere before a flight. Dont expect much more than a decent room without any service or help.
The staff were terrible! So rude and couldnt have been less helpful. We are not picky travellers but the staff just made it seem like it was a major chore to do their job! Also there isn no restaurant contrary to what the website says. Not a great area but to be honest we did not find Napoli to be anything other than dumpy anyway. You could probably find a hotel in the area for the price less the miserable staff
Convenience to Airport.
The neighber hood is marginal.
omfor and cleanliness of room
The service, the hospitality, the quick response to issues raised during our staying. We also appreciated the position relative to the turistic town..
everything excellent especially the staff who were outstanding,the room a little small like my complaint
With a stay at Hotel Real Orto Botanico, you'll be centrally located in Naples, within a 10-minute drive of Naples National Archaeological Museum and Spaccanapoli. Featured amenities include a business center, express check-in, and express check-out. Event facilities at this hotel consist of conference space and a meeting room. Guests may use a roundtrip airport shuttle for a surcharge, and self parking (subject to charges) is available onsite.