優點： Very efficient.
缺點： When diverting around storms, let us know more flight time is involved. Not a peep from the crew.
優點： The crew was fine. The seats were small and did not recline
缺點： They could have handed out water and a snack in a bag. Instead they charge 2.99 for a bottle of water.
優點： On time. Boarding easy and organized. Crew were nice.
缺點： No drinks at all to "minimize contact". A bottle of water would have been nice.
優點： Nothing about the experience was enjoyable for a short duration flight.
缺點： The crew was very rude and not informative towards a full flight of passengers that were stuck on the runway for about over an hour. It could have been handled properly , the crew was not professional at all and I was completely in shock how unhelpful they were in a crazy situation .
優點： In flight crew was great
缺點： Some of the Boarding staff at terminal were not wearing masks correctly over the nose
優點： The crew they were awesome
缺點： All was good
優點： The crew was great and flight was on time.
缺點： I believe you just can't substitute comfort for price and Frontier is not comfortable at all. And also for it to be a pandemic to my surprise the middle seat wasn't left open.
優點： The fact that i slept most of the flight
缺點： Well The plane was Two hours late then board it then sat there for another two hours already felt like two hours long enough that the Rent-A-Car pays were all close in Cleveland which therefore had me sit in Cleveland at the airport from 12:30 AM to 7:00 AM to wait till they reopen reimbursement would be great
缺點： The crew, the turbulence, the screaming kids, the rude people yelling across rows CONSTANTLY, at each other
缺點： Time of departure, letting us know too late to turn around and leave for airport. Had to sit in airport for hours before flight.
優點： The check in crew at Omaha were very helpful especially Cherry at OMA
缺點： The seats in frontier are extremely uncomfortable and the check in crew in LAX were rude and not helpful in any way
缺點： Leave on time
優點： Crew was nice
缺點： Delays, amount of people during a pandemic.
優點： Seat was average.
缺點： If frontier was offering drinks and snacks again
優點： VERY FRIENDLY CREW!!!
優點： Flight was cheaper
缺點： Boarding. Over booked.
優點： We missed the flight due to parking difficulty
We came to the airport at 1:10 pm and flight supposed to leave to Ontario at 1:30 pm
I requested a flight change or refund
But neither refused
Please help us to get refund or credit for the next flight
缺點： Please provide help to us
缺點： Not charging so much for water. I understand the financial impact of COVID on the airlines, but water is essential.
缺點： Bag check slow
缺點： They purchased us for carrier on ridiculous
優點： Everything went well
優點： Got us to our destination.
缺點： The seats are basically a covered board that don't recline. For a short flight it is OK, otherwise if you want comfort beyond that, this is not your airline. Flight was delayed due to an IT issue and we couldn't board. Perhaps a backup plan for the future. Paper and pencil doesn't break down that easily as a backup option.
缺點： Seats don’t lean back
優點： Good flight attendants and pilot. Ground crew was not good. Flight took almost as long as driving my car.
缺點： Avoiding stupid delays like the wrong plane at the gate.
優點： The crew was great but the seats were not comfortable.
優點： The crew was great, they were very friendly & helpful.
缺點： Lines to board are always long
優點： Crew was amazing, arrival time much earlier, easy boarding
缺點： Complimentary water on the plane
優點： The price, not the charges for the luggage, carry ons.
缺點： Less repeated opportunities to sign up for the additional charges for carry-on, seat selections which was overkill. There are enough solicitous emails to dodge without having to say no to the same question over and over. It seems sneaky, breeding mistrust. We were delayed about 30 min. because of a crew change, had to wait for the crew to arrive. I don't understand this- if I knew the flight was leaving a month earlier, why couldn't the airline have crew there to fly the plane as scheduled?
優點： Yes, the crew was amazing and I enjoyed the leg room.
優點： Crew was great, no time no delays.
缺點： Free movies,
缺點： Show all the upcharges in checkout, like paying for even a purse
優點： Cheapest flight but your interface does not show all the up charges for basics like seat selection or a CARRY ON. If you book spirit you see these options
缺點： Be upfront abput all the upcharges and let people select what they want in the checkout process vs finding out at the airport. no on travels without at least a purse and they charge for that. Spirit does the same but you know that during checkout. Had no idea frontier did this with your interface
優點： Better costumer service !
優點： It was ok, one gets what one pays and I understand that.
缺點： Some padding on the chairs would have been welcome.
優點： This was the most uncomfortable plane ride I have ever been on. Will not use this airline again
缺點： Social distancing, the seats are absolute garbage. There’s no room, the tray tables are a freaking joke. It was excruciatingly uncomfortable.
缺點： Free water
缺點： Luggage took over 45min
缺點： I recommend for being punctual
缺點： Get rid of middle seat seating please. don’t mind paying for the fares slightly more. thank you!
優點： On time departure and arrival
缺點： Don’t charge for seat assignments or carry on luggage
優點： They wouldn’t let me board and then rebooked my flight for the wrong city and won’t switch it to Syracuse now..
缺點： Everything I will never book with them again I am Outraged
優點： The price was excellent. The crew was fairly friendly. And it was on time
缺點： More comfortable seats, reclining seats, visual entertainment no matter how short the flight is a nice addition.
優點： Seat extremely comfortable
優點： Super friendly crew
缺點： Seating to close with Covid 19-
缺點： Flight was delayed 5 hours with no explanation
缺點： And baggage retrieval at Las Vegas was terrible.
優點： Arrived safely.
優點： Not a thing.
缺點： Customer service. Organization. Staff being knowledgeable.
缺點： Frontier “recommended we cancel” our flights in order to change a date, EVEN though they have a “flexible cancellation” and “no fees to reschedule”. In turn they canceled our flights home, provided us with a credit that wouldn’t even cover our flight, and then provided the WORST customer service I have ever been apart of. The supervisor was incredibly rude. I was provided a $140 ticket credit (less than half of what I paid) and am will probably never use it. Very disappointed
優點： There was no redeeming qualities to flying Frontier
缺點： Literally everything. They charged for everything, hidden fees and terrible staff. Will never fly frontier again
優點： Crew was horrible and frontier sucked as always
優點： The crew was amazing
優點： Friendly staff
缺點： Better seats, they feel like a combo of metal and plastic