Cleanliness, View & Pool
Complementary Wine hour.
Clean, bar, food room is big and spacious
Valet parking is slow very slow
We had a great time at the Kimptom
The staff were helpful, responsive and genuine. The room was comfortable and clean. We caught a really great deal on Expedia.
The cost of snacks/beverages
Best hotel downtown
This hotel is the go-to for my wife and I whenever we're in Miami. The staff is fantastic and the rooms are beautiful! Very close to incredible restaurants and bars too!
Good hotel, but don't stay here during Ultra music
Hotel facilities seemed good but couldn't use many of them.
Pool overrun by near-naked chemically stimulated revelers. Incredibly noisy till small hours of morning. Phones in room didn't work.
Fantastic views, great location, comfortable beds. Staff was incredibly friendly and helpful. Clean, nice room
Our shower, nor our phones, did not work. Fortunately, we were only staying for a single night, which made the problem not a big deal. Also, pools were not heated. They have two BEAUTIFUL pools, but no one dared to be in them at all because they were absolutely freezing. A shame, really.
Many problems. Very noisy.
The views were pretty nice. The room was comfortable, except for the constant racket of music, construction and traffic, not to mention the binging from the elevator
Super noisy. Disorganized. Staff not very helpful Somewhat snobby clientele.
Location and staff
Dirty, loudy, parking, people hosted.
Loved the location, restaurant and bars
I wish they had coffee available for longer in the am, start earlier and end later, I missed it every day, either I was leaving to early or too late
Customers are first
The staff went over and beyond to help make our stay comfortable-including an early check in and later check out to accommodate our flights. Well done! Rooms are nice size and had great views of the harbor and city lights. Would definitely come back again!
Price for parking is steep.
Rooms and pool
No good signal tv, I can not go to pool for private pool party.
Outstanding service Exceptional experience We have stayed at Epic many times, but this was the first time bringing the kids. The kids had a wonderful time. As a family we cannot wait to come back!!
each stay at Epic has been an exceptional experience, which is why it's our hotel of choice when visiting Miami.
Breakfast not icluded in the price.
The location. The views the staff
Area 31 bar night Service was not good
friendly staff, fast service,
when i did not answer the door ring (i did not ask for anything), the service people opened the door, and this happened twice and once at 2AM!!! the door was locked, it was really a shock in such a hotel. why does someone open your room when in locked\privacy mode at 2 am and you have never asked for something?? i really felt unsafe in such a hotel.
Beautiful hotel. The staff was very accommodating
Temporary fitness center
cooperation of staff and facilities
Hotel staff addressed us by first and last names. Incredibly friendly and genuine. Restaurant was excellent..intimate and personal attention. The food was amazing as well. Pools relaxing and service prompt.
All greeted with asmile and the will help you any way the can
No tea in rooms
large and comfortable room, luxury bathroom, great service in every area: from the swimming pool here you get towel, drinks, and magazine, to the courtesy cocktails. Thay will make anything they can to make a pleasure of your stay. Intelligent luxury, great value for money.
not easy to park in the area - it's almost compulsory to use the valet service
Rooms and great balconies
Health club closed
This hotel is really good one. I liked it very much and I passed good time in it. However, my phone was stolen from my room but the responsible is interested in it. I had left it in the room but when I came back it was not there. This was a serious problem that must be solved.
Newly renovated! Why drive when you can sail? At Kimpton EPIC Hotel, Miami’s only downtown waterfront hotel with private dockside arrival, style always trumps convention. Live the good life right on Biscayne Bay, find some shade in a chic cabana at one of the two rooftop pools, say sayonara to stress with a luxurious treatment at exhale mind body spa, or pull up a chair at one of the two savory, sultry restaurants. Kimpton EPIC Hotel is within a short stroll to downtown nightlife.