Amazing staff and hotel decor. Everything was extremely clean and beautiful. Their bar/restaurant has excellent service and great food.
The hotel and staff were terrible. The front desk were SO RUDE, I felt uncomfortable going to speak to them. The hotel looks nothing like it’s pictures. Sheets and towels were always dirty with hair found in them. It was dirty, old, air circulation in rooms were terrible and I got sick from mould. Additionally you can hear everything, better buy earplugs. Tanning decks have no maintenance staff and is never cleaned.
Linen stunk of Bleach waited 50 minutes for car!
I like it when I received my car after 50 minutes so that I could get to my meeting. I liked it when I left the unapologetic staff who just shrugged when I wonder why my car hadn't arrived after I had properly followed their recommendation that I call 25 minutes early to get my car...it took 50. I liked it when I left the counter at check out after explaining that my linen STUNK of BLEACH .
I COULD BARELY SLEEP THE STENCH OF BLEACH ON ALL OF THE LINEN WAS SO STRONG. I FOLLOWED THE RECOMMENDED PROCEDURE OF CALLING 25 MINUTES EARLY TO GET MY CAR AT CHECK OUT. IT TOOK 50 TO ARRIVE AND I ALMOST MISSED MY MEETING. THE ROOM WAS SMALL, OVER PRICED NO VANITY NOT EVEN A LUGGAGE RACK AND THOSE IRRITATING WIRE HANGGERS YOU CAN REMOVE WHEN YOU ARE TRYING TO HANG CLOTHES, IN THIS CASE WHILE WEDGED IN THE CORNER OF THIS TINY $500 ROOM. THE LOCATION WAS PROPOSED AS NORMALLY COSTING $1000 PER NIGHT. I ONLY CHOSE IT BECAUSE OF PROXIMITY TO A MEETING. THE LOBBY WAS EQYAL TO A POOR QUALITY HIGHWAY MOTEL.
I liked the hotel in every aspect. I will definitely come again...
Valet parking...a bit too expensive and longish wait....
The hotel is not located on south beach toward the
The customer service was great and very comfortable beds
Just a lil out the way from south beach had to take a lot of car services
Great Staff Great food
Clean and nice place.great location too
Very friendly staff, licate one block away from a beatiful beach
Valet parking fee 36 dollars
My wife and I were able to celebrate our anniversary in warm sunny Miami. I booked the hotel on Kayak.com due to the good reviews and value. We were not disappointed. The room was very clean and decorated so well. The accommodations were outstanding. The Tavern restaurant was amazing, we ate there twice. The staff goes above and beyond to make you feel welcome. I'd reccomend this place to anyone wanting a great experience with close proximity to the beach.
The thermostat didn't seem to work. We finally figured out that we had to continuously turn on the fan to cool the room because it was set to 80. maybe it's a Miami thing to have warm rooms but we're from Ohio where we keep our summer thermostat around 65.
Not going back
Older hotel has been nicely renovated.
Staff inattentive, service poor. Called for the car from valet, requesting to be notified when it was available. After waiting nearly an hour, went to front desk and discovered the car had been waiting for 20 minutes. Specifically asked at check-in if resort charge would be added to bill, and was told no, it was included in pre-paid reservation. In spite of this assurance, chage was added at check out. Front desk can not provide itemized charges on folio at check out, only give a total charge. Food in restaurant was OK, but service poor. Waited 10 minutes for coffee on Saturday morning, and were told our server was "in the bathroom". WAY more information than I needed. Used glasses in room were not replaced during our stay. Ovewrall, VERY dissapointing.
The staff is amazing and was really helpful.
A friend and I came to Hotel Croydon for an extended girls weekend and to run the Miami Half Marathon. It was such a great experience! The staff is friendly, the rooms are gorgeous, and the beach access is so convenient. We booked through Kayak which saved us some money - it was such a great value. I highly recommend this hotel for couples, friends, and families. One thing to take note of... the hotel shuttle came to the airport to pick us up on the hour. This is an automatic thing - they come every hour on the hour. However, when you're using the shuttle to come back to airport you MUST schedule first with the front desk. We found out the hard way that it wasn't an automatic pick up and had to jump in a cab very quickly.
Beautiful beaches. Beautiful weather. Beautiful Miami Beach experiences begin at the Hotel Croydon. A fully-renovated boutique hotel located steps away from the ocean, the 7-story luxury Hotel Croydon dazzles with 104 guest rooms, including a sprawling Penthouse with ocean views, meeting room and banquet space, a concept store, a gym, an outdoor pool, a spa, an on-site restaurant and bar, and a rooftop sun deck with 360 degree views of the ocean and Miami Beach. The Tavern, the on-site restaurant features a flavorful mashup of fresh, zesty, crispy, or succulent meals carefully selected by an award-winning chef. Unique Miami Beach experiences begin at the Hotel Croydon.