They gave me multiple reasons to regret my decision of staying there.
Front desk staff (not all but 1 lady, not once but all the time I had to deal with her) never failed to disappoint me with their rude and awful behavior. I was on a business trip and stayed there for a week. Out of many bad experiences, one of those that made me regret my decision of staying there was front desk's behavior on requesting the water in the room. Her response was " We cannot provide you water in the room". After I said that I was getting it in my room for last 2 days, her response was "Not only you have to come down to take water but you may also have to pay for the water". Such kind of hospitality in hotel business, unbelievable. It was below average experience even after paying around $750. I will never ever stay at Double Tree anywhere. Not recommended at all.
Was a nice clean hotel
The room, and staff
The AC didn't work as well as we wanted but not bad...
Large suite for a very low price. Rooms nicely updated and furnished. Bed was extremely comfortable.
Front desk staff and drivers - most helpful and extremely courteous
so relaxing with the lake view and the room is very spacious and clean
Curteous staff, nice lounge, rooms with lake view, proximity to shopping and dining
Some "lake view" rooms were obstructed by tree growth - trimming those trees would help to open up the lake view from those rooms.
Welcome to the Doubletree Guest Suites Raleigh/Durham hotel, an all-suite, full-service hotel that offers value and comfort in a great location. Situated lakeside by the famed Research Triangle Park (RTP), our hotel is only ten minutes from Raleigh-Durham International Airport (RDU). With a mini-resort atmosphere, Doubletree provides accommodations for both the leisure and corporate traveler with an array of services and amenities. Features Include: A multi-million dollar renovation in 2007, inside and outside the hotel, Business Center with complimentary services, Exercise room with Precor equipment, Flexible meeting space for two to 130 attendees, Scenic lakeview terrace for wedding ceremonies and receptions, team building exercises, company picnics and themed banquets for up to 300 guests, Complimentary transportation to the airport, businesses, restaurants and shopping, Extensive recreational facilities to include indoor/outdoor swimming pools, a lake with paddleboats, tennis court, sand volleyball, basketball, fitness center, walking trails, bicycle paths, sauna and whirlpool. Guest Suite Features: 196 two-room suites, each with 629 sq. ft; Five Executive Conference Suites, each with 1,120 sq. ft; Two 2-bedroom suites with 1,120 sq. ft; All suites provide the Sweet Dreams by Doubletree Sleep Experience, Many of the suites offer patios or balconies, Each suite includes an executive work desk with deluxe ergonomic chair, MP3 clock radio, two televisions, two telephones, separate dressing area with hair dryer, iron/board, microwave, wet bar, refrigerator and a Wolfgang Puck coffee/tea maker and coffee, Two floors offer business level amenities, Daily housekeeping service, Neutrogena bath products, High-speed Internet access is available, USA Today is delivered each weekday morning. Piney Point Grill and Seafood Bar serves breakfast, lunch and dinner daily with a full breakfast buffet enhancing the morning menu. Suite service accommodates in-house guests and the Piney Point Lounge offers a late-night dinner menu. Research Triangle Park (RTP) is home to dozens of the world’s largest companies: BASF, Bayer CropScience, Cisco Systems, DuPont, Environment Protection Agency, GlaxoSmithKline, IBM, Nortel, Parexel, Quintiles, Sony Ericsson, Syngenta. Local Raleigh/Durham Universities, Shopping and Attractions: Duke University, University of North Carolina, North Carolina State University, North Carolina Central University, The Streets at Southpoint Mall, Life and Science Museum, North Carolina Museum of Natural Science, RBC Entertainment Center, Walnut Creek Amphitheater. Whether your stay in the vibrant Raleigh-Durham RTP area involves business, pleasure, or both, our helpful and courteous staff looks forward to welcoming you with our special, signature warm chocolate-chip cookie at check-in. Doubletree Guest Suites Raleigh/Durham hotel offers the Hilton HHonors Award Program with double dipping for points and miles.
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