food was nice the room was fine and the staff were helpful.
We booked the cross keys because of its location and good reviews and we were not disappointed. Its a gem.Building itself full of character and the proprietor and staff all very welcoming and good company.Room very comfortable and a bar with a nice atmosphere serving both residents and locals. The food could not be faulted with a substantial breakfast to set you up for the day and a good choice of evening meals of excellent quality and quantity.Although New Galloway itself is somewhat quiet it is an excellent base from which to explore the area.We really enjoyed our stay
Helpfull and friendly staff. Good food. Relaxed atmosphere.
Homely atmosphere and comfortable
Very expensiev for the facilities provided, breakfast not served after 10am, no late check-in, hotel manager locks the door at midnight - this hotel is only suitable for people who rise early in the morning and head to bed after a drink in the attached bar around 11pm.
very hospitable bar
no car parking
Newly renovated, spotlessly clean, helpful staff.
Low sloping ceilings made room feel slightly claustrophobic. No shaver point in bathroom.
Friendly hotel, which is well presented and well run. Food was very good as was the atmosphere in the public bar.
food was excellent, fresh and well cooked. Good menu.
Sunday breakfast is too late with the dining room not opening until 8.30 am. We had to go out for a walk before breakfast to kill time. Also there was nobody about so we couldn't even check out and pay! Most people (especially bird watchers) want to be away early, so this was frustrating and would prevent us from returning. Even a 'help yourself' cereal table with a toaster and tea/coffee would have sufficed. Four couples ended up just sitting in the dining room at 8.15 am waiting for someone to appear as they had long journeys to complete and wanted to be away.
Friendly helpful staff, food delicious and generous portions
Would have liked to have a lounge room where guests could relax rather than just stay in the room or the bar
The combination of hotel,restaurant and pub,-all in one building,in an atmosphere of history.Excellent food!
Located in Castle Douglas, The Cross Keys Hotel is a 5-minute drive from Galloway Activity Centre and 8 minutes from Galloway Forest Park. Featured amenities include multilingual staff and luggage storage. Free self parking is available onsite.