Clean new facility
No towel racks in bathroom. So so lighting in the guest rooms.
Contemporary & Clean
Nice pool, nice decor, great dining floor with complementary breakfast and early evening refreshments. Convenience to venues on 4th Street Live. A good safe place for families even with young children, and still stylish.
Jan 2016 Business Trip
Good Location next to 4th Street Live and near to the convention center. Free Shuttle from airport a real plus. Newer hotel in an older building. Bathroom was very large but surprisingly the bedroom area was on the small side. Everyone on staff at the property seemed very nice. Enjoyed the hot breakfast and happy hour.
Housekeeping was not so good. Coffee rings on counter remained through my stay never wiped up. Returned to my room one day at 5 PM to find the room was never made up so the next day I called to housekeeping to make sure my room would be cleaned before my 5 PM return only to come back to an untouched room. Very disappointing. Blackout drapes extremely hard to open or close. Had to call maintenance and the pull rod fell off one time. Maintenance said these drapes have been a constant problem.
Super downtown hotel, excellent service, very modern and contemporary furnishings. My meetings were across the street in the old outdated Selbach Hotel which was full. I am so glad that I chose to stay across the street at the Embassy, so much nicer setting.
Thermostat didn't allow the room to get cool enough and the beautiful glass shower allowed water to leak out onto the floor.
The front desk staff knew what they were doing. They answered all questions with a smile and what they said was a fact. The valets went over the top to accommodate our special requests and there were several. If you want to stay near 4th Street Live. This is the place. The free breakfast was great and the happy hour was too. Stay here when in Louisville. I know I will again. I did not meet a single employee who was not friendly and professional. Well done all.
Poorly Trained, Rude Staff
The hotel was newly finished and was beautiful. The location was centralize and idea for activities in the downtown area.
I travel often and regularly stay in a variety of hotels which fall into this category (many of them are also Embassy Suites.) However, In my many years of travel I have never found a larger group of rude, dismissive, and unprofessional employees then those of Embassy Suites in Downtown Louisville. Not until my recent visit to this hotel, was I ever given the impression that a hotel staff was intentionally trying to NOT be accommodating and/or helpful. It interesting that a team in the service industry, would seeming go out of their way to do this. This is also rather disappointing, considering that I paid almost $700.00 for two room and a 1 night stay. I would think for that price I should NOT have a "supervisor" raise his voice to me, then publicly shame me for booking through a 3rd party booking site (apparently this makes you a second class citizen and justifies them treating you poorly,) and then proceed to scream at me "what do you want me to do about it." Please keep in mind that this was in front of my friends and about 20 stranger in the lobby, oh and 10 other employees of the hotel... Classy! All of this stemming from their in ability to accommodate the simple request of adjoining rooms. Also keep in mind that I had called this hotel several times in the days prior to my check-in and spoke to a variety of people regarding this. All of whom told me different things - everything from "sure, no problem," to "I've added a note..., "or call back on this day and tell them to..." Also during this train wreck of an experience, I had two employees who couldn't even find my reservation, one of which did everything but call me a liar. However, he did manage to rather blatantly imply that I didn't really have a reservation and that I must have either made a mistake, or was making it up to pull one over on them....are you kidding me?!? As it turns out, the only reason they couldn't find my reservation was because the employees didn't understand that if you are trying to pull up a booking from a later date, you have to change the date of your search to that day and not the current date... Sounds rather basic... Of course, I can't blame those employees - clearly they were poorly trained! In short - unless you want to be verbally abused by the staff and be made to feel bad because you only spent $700 on your room(s) instead of $750, this is not the place for you.
Enjoy a warm welcome, chic urban design and a convenient downtown location, just moments from exciting shopping, dining and entertainment opportunities when you stay at Embassy Suites Louisville Downtown. Set in an historic building, this contemporary, boutique-like hotel is adjacent to the Fourth St. Live! entertainment district and is just blocks from Louisville, KY, attractions including Whisky Row, Museum Row, the KFC Yum! Center, the Mohammed Ali Museum and the Kentucky Center for Arts. Unwind in the separate sitting area of a chic, spacious suite, and browse channels on the large, flat-screen TV. Stay connected at the desk with complimentary WiFi. Buy snacks and drinks in the onsite Suite Shop, bound for your in-room refrigerator or microwave. Enjoy a restful night’s sleep in the luxurious bed, before waking to a complimentary full hot breakfast buffet. After a busy day, savor complimentary snacks and drinks* at our Evening Reception. Dine in style in the bustling onsite restaurant and relax after your meal with a coffee or a cocktail in the comfortable lobby lounge. Refresh in the sparkling indoor swimming pool, relax with a magazine in a poolside lounger or maintain your exercise regime in the 24-hour fitness center. Boasting a 24-hour Embassy BusinessLink™ Business Center, contemporary A/V technology, and 15,000 sq.ft. flexible event space, including a garden area; this chic hotel in Downtown Louisville, KY, is the ideal venue for conferences, meetings and weddings. *Service of alcohol subject to state and local laws. Must be of legal drinking age.
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