The staff was very friendly and helpful, answered all my questions. Room was clean. Bed was comfortable.
When booking, I was unaware of the $15 pet fee and was not informed of it until check in. I wouldn’t have booked with the hotel if I had known. They dont allow pets on the 2nd or 3rd floor, which I also did not find out until check in, so I had to be moved to a different room on the 1st floor right next to the stairs. The stairs have a door that you have to access with your room key and very loud people were coming in and out of it all night long. I was traveling with a baby and had hope that the loud voices and door slamming multiple times throughout the night (past 3am) wouldn’t wake her up or make my dog bark. The vending machines (3rd floor) were out of order. The door to my room was hard to open, however the room next to me had a door that didn’t seem to have anything to prevent it from being slammed shut 5 or 6 times at 2:45am. I had been driving for 14 hours and just wanted to sleep which I was unable to get due to all the noise surrounding my room. Will not stay here again.
The price was great, rooms were stocked and clean
There was an ice storm, yet no salt was used to prevent slipping/falling.
They charged or put 2 seperate hold on my card, one for $144 and one for $155 after I already paid kayak $79 for the room.
Comfortable bed and friendly staff.
Too close to the highway -- very noisy! Room could have been a bit cleaner.
Rooms smelled like mold
Issues with rooms smelling like mold, tv wasn’t working in one of one of the rooms. They switched one of the rooms and I felt the second smelled musty but in the morning realized it was also mold.
Didn’t get a phone call as promised from the manager about our stay. The tv didn’t work, room smelled like mold, and the fridges weren’t working properly as the juice and milk we brought alone we warmish in the morning even though the fridges were plugged in and running.
Conveniently located off Interstate 64, this Baymont Inn and Suites Louisville East is near Kentucky International Convention Center, Churchill Downs, Louisville International Airport, Mid America Sports Center, and many local restaurants. Experience hometown hospitality at this lodging with complimentary continental breakfast, complimentary Internet, outdoor pool, fitness center, meeting rooms and business center with complimentary copy and fax services. There is no charge for children under 17 when staying with an adult. Guest room amenities include microwave, refrigerator, coffee maker, desk, TV, and complimentary newspaper. Suites, handicapped-accessible, and non-smoking rooms are also available. Pets friendly hotel.
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