費城市中心喜來登酒店 Sheraton Philadelphia Downtown

Out of date

It’s location

Out of date deco No parking

Room was ready on time

Not the room I payed for.

Okay

Close to Art Museum and good restaurants.

My wife and I prepaid for a king room and upon check-in (at 4pm) was told no kings were left and they only had doubles remaining. The woman checking me in was not apologetic or particularly concerned (and made no offer to rectify the situation) that I wasn't getting what I paid for and had a take it or leave it attitude. There were 15 people in line behind me, so I chose not to protest and accepted the room offered me.

Worst customer service in universe

Nothing

Requested 1pm check out. Confirmed late check out on arrival. House keeping came in my room at 9am. I yelled at her for waking me up early. She left and at 10 the manager called the room to apologize. That's great but she woke me up again. I think she is mentally challenged or has zero clue about anything related to common sense

closeness to convention center and to restaurants

needs some restoration of the lobby and work out facilities, in general hotel is functional.

Proximity to convention center.

The delay in check and it stated that booking.com did not send my information. This created a 1hr delay, the kitchen was closed due to the delay in check in process which was not my fault. The room was less than average and reeked to cigar/tobacco smoke. This cause an a severe allergic reaction and I had to go to my meeting with red eyes and a headache and runny nose. The location of the room bad.

The room was really clean and nice looking. Great location.

The price, downtown Philadelphia is really expensive if your saying in a hotel..