Breakfast was good and my room was clean. Easy access to the convention center and downtown.
Parking is terrible. Several blocks away and expensive. I did hear several times other guests complaining about their rooms smelling like smoke.
Location was good, walking distance to almost everything
Front desk staff was so unpleasant and unprofessional. Elaine, was the woman that assisted both at check out and check in and both times the sense of urgency was absent. Showed lack of good customer service, talked with an attitude, like she was doing you a favor.
Really clean, nice rooms! Staff was very friendly and accommodating. The breakfast was better than I expected!
We and many other guests very unsatisfied with breakfast
There were 2 employees staffing breakfast. One was obviously in her 1st day or 2 on the job and the other was a jaded and unhappy experienced staffer. The new trainee did all in her power to help, but at 8:40, there were: no plates, no cups, no eggs, no meat, both apple and orange juice was out and the staff was nowhere to be seen. When I approached the experienced staff, she acted smug and put out to bring any of it. Guests were milling about grumbling. The small refrigerator holding yogurt could not be completely closed (lock was extended) and therefore the inside continued to get warmer and warmer per the thermometer on the unit. Again the attendant did not seem to care. Other than the breakfasts, which were horrible experiences both mornings we were there -- the rooms were fine (we did have to have maintenance turn our A/C on as the room get stuffy and the control did not work). Front staff was kind and attentive. Note: Rooms facing the front of the building will hear road traffic from the interstate in front of Vine Street. If that's okay, I'd still avoid this hotel until they resolve the employee issues related to breakfast. She simply was not happy with her job and it absolutely showed. Blah. Not worth the hassle when there are so many other hotels near there with less stress in the morning for lower rates.
The amazingggggg staff especially crystal the front office manager and Kareem the front desk receptionist
Wifi didn't work my entire stay (stayed 2 nights) and the parking situation is horrible
Enjoy a relaxing stay during your business trip or weekend getaway at our modern convention center hotel in Philadelphia, PA. The Best Western Plus Philadelphia Convention Center Hotel is a newly built property just minutes from major attractions. Located steps from City Hall, this downtown hotel is the place to stay when visiting area colleges and universities, historic attractions and the convention center. Our modern hotel is the perfect place to relax after a busy day of work or play. Our rooms are furnished with a refrigerator for your convenience. Self-parking is offered by a third-party, offsite vendor (two blocks away) for an additional fee. Look forward to a complimentary breakfast buffet featuring hot and cold items each and every morning, the perfect way to get your day off to a great start! Settle in for your favorite cocktail and socialize with friends and guests at The Vine Bar, open seven days a week from 5 p.m. to 11 p.m. All guests also have access to our 24-hour exercise facility equipped with free weights and universal weight machines. We also have yoga exercise equipment available so you can keep up with your healthy lifestyle. Sports enthusiasts are only a short subway ride from Citizens Bank Park and the Wells Fargo Center. You can make the short drive or hop on the bus to visit Independence National Historical Park, the Museum of the American Revolution or the National Constitution Center during your visit. You’ll find plenty of fine dining and shopping around the hotel, as well as several boutique shops, galleries, and sidewalk cafes. Whether you’re in town for business events at the convention center or just enjoying a leisurely vacation, we put you within easy reach of it all. Book now through bestwestern.com for the lowest rates and our Low Rate Guarantee.