優點： Quite easy and friendly staff
缺點： The car wasnt really clean and the breaks werent working good enough
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缺點： the mileage says unlimited while at the offices of hertz they said that it was limited to 150 km per day and any extra kms will be charged.
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A good car with a cheaper rate
優點： Clean car - Swift service and convenience
缺點： The brakes of the car is very weak though it's a new car
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Damaged Vehicle
優點： not much
缺點： I rented this full SUV vehicle but got shorted since the back seats would not fold or operate. The Avis tech tried to fix it but was unsuccessful. They promised that they will find me a replacement vehicle and replace the once I rented withing couple of hours. They never even called. I was stuck with this care for the whole week and AVIS-Beirut refused to discount the rate when I returned. It is a big ripoff operation.
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No available car at check in
優點： They tried to work and find an alternative
缺點： There is obviously overbooking for their SUV's. Also the car terrible brakes.
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Damaged Vehicle
優點： not much
缺點： I rented this full SUV vehicle but got shorted since the back seats would not fold or operate. The Avis tech tried to fix it but was unsuccessful. They promised that they will find me a replacement vehicle and replace the once I rented withing couple of hours. They never even called. I was stuck with this care for the whole week and AVIS-Beirut refused to discount the rate when I returned. It is a big ripoff operation.
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No available car at check in
優點： They tried to work and find an alternative
缺點： There is obviously overbooking for their SUV's. Also the car terrible brakes.
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優點： Helpful and efficient staff
缺點： GPS was terrible--slow at calculating, late or early in announcing turns, did not have locations loaded.
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Completely unprofessional
缺點： - The employee of Budget car rental was sleeping and I had to wait at least 20 minutes till he woke up.
- After he woke up, he refused to hand me the car for no clear reasons.
- The employee of a car rental company suggested for me to use a taxi (Airport taxi).
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They Scammed me
缺點： Had to pay the full amount when I got there which I thing Kayak made me pay a partition amount. Plus!!! The made me pay an extra 500$ for deposit by card and was told that I will get it back in 14 days, I returned the car in excellent condition and did not get MY MONEY BACK!!!.
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缺點： I did not get the car upon landing due to the fact that the agent claimed that the reservation is not appearing on the system. I need clarification for that noting that I have paid USD 27.5 for car protection to third party insurance company.
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They Scammed me
缺點： Had to pay the full amount when I got there which I thing Kayak made me pay a partition amount. Plus!!! The made me pay an extra 500$ for deposit by card and was told that I will get it back in 14 days, I returned the car in excellent condition and did not get MY MONEY BACK!!!.
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缺點： I did not get the car upon landing due to the fact that the agent claimed that the reservation is not appearing on the system. I need clarification for that noting that I have paid USD 27.5 for car protection to third party insurance company.
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