Cristallo Palace is close to Bergamo Airport as long as you don't miss the right motorway exit, and it offers free parking. Rooms are clean. Beds are good. The personnel at the reception and in the restaurant is polite and professional.
Starhotels Cristallo Palace is no star hotel, neither a piece of cristall nor a palace, make no mistake. Rooms are old fashioned and rather small, the bathroom is very small (1.5m2 at most?) and you can barely move in the 50cm2 shower space with the risk of inadvertently hitting the tap and getting a cold shower or, worse, burning yourself! The quality of the breakfast could be much improved.
Good location both to the airport and the city. Friendly and nice staff, specially the sicilian man in the bar. Good shuttle service to the city.Breakfast excellent.
Internet connection should be free.
When I missed my flight in the morning the customer service I received was phenomenal. The man servicing the front desk went out of his way to try and help find a flight.
Friendliness and helpfullness of the staff
elevators are slighyly scary both when start and stop to move :)
The staff were very helpful and informative
Clean pleasant room and friendly helpful staff
Poor facilities for evening meals at weekends
dining outside for breakfast,the views on the roof of the alta, location was good
Good reception staff helpfull & attentive
The resturant closed for the weekend and served poor quality meals in the bar area waited on by the grumpy barman who closed the bar as soon as he could.Our wedding anniversey meal was a cold steak served on a cold plate sat in the bar.We booked a 4 star hotel to enjoy the resturant as advertised but were very upset with our night as were the other 12-16-- people who eat out on saturday.
breakfast, comfortable beds, helpful receptionists
nothing at all
Bergamo is a modern city with a long history, and the Starhotels Cristallo Palace is the ideal base for discovering its timeless appeal. In a strategic location near the Orio al Serio airport and the train station, just a few minutes from the narrow streets of Bergamo Alta, the historic upper city, the hotel combines classic style and contemporary taste. The 90 elegant rooms, some with a stunning view of the Bergamo Alta skyline, offer all modern comforts in sober, refined style. L'Antica Perosa by Eataly restaurant offers a selection of the finest local and international dishes, while Perry's Bar by Eataly is the ideal place to enjoy a relaxing drink. The 7 meeting rooms are equipped with hi-tech facilities and can host up to 450 people. They provide the ideal venue for business and private events, with a team of professionals on hand to ensure a flawless organization.