Gym and Spa was excellent. Obviously easy for plane flights just a gentle stroll, but it worked well for an event in central London also. Caught the last Heathrow Express train at 11.25 in my room by 11.55.
The room, the bed and the bathroom were all comfortable and to expectations.
We had flown in from Hong Kong and were transiting overnight at Heathrow with an 8.20am departure the next morning. After check in at approximately 7.15pm, we stopped by the restaurant to make a dinner reservation for 7.45pm. Even though we could see that the restaurant has many empty tables, we were curtly advised by the restaurant staff that the earliest we could book would be 8.30pm. Given we were traveling with young children and we were all tired after our flights, we elected to go for room service. We ordered room service of 2 burgers, 1 kids fish and chips and 1 kids chicken and chips at 7.45pm. We were advised to allow 40 minutes (for a meal that would take 10 minutes to prepare). After waiting 45 minutes, we called to enquire of the status of our meal. We were told it would be another 15 minutes. They hastily cooked our meal and it arrived at 8.50pm. The children were mostly asleep by this stage and we were no longer interested either. The Pinot Noir was undrinkable. Staff were apologetic. We were not charged for our dinner. The whole experience gave the impression that the hotel trades on its location as the only hotel located at terminal 5.
Room was super clean and bed very comfortable. We checked in early and our room was not yet ready, but they were kind enough to give us a different room which was a kind of a downgrade, but we gladly accepted it as all we wanted was to go to sleep, after a night flight.
This comment is for Travelocity’s attention: the hotel would not recognize my Accor Hotel membership and would not credit my Accor account for this stay. Neither were they willing to give us access to the Club which is a courtesy they normally give Accor members. All of this was because we did not book directly with Accor, rather through Travelocity. We understand that this is Accor’s policy and not Travelocity’s fault, but, if you want to keep us as customer, can’t you work with the hotel chain to remedy this shortcoming?
Keep up the good work
Ideal for early morning flight from Heathrow Terminal 5. Did not use it but BA check-in & bag drop would be very convenient if travelling with hold baggage.
Not a lot!
Breakfast was great and had plenty of options for gluten free and dairy free.
upgraded. large king room. easy parkinf
Pay for convience
Sofitel is not a cheap option, but after a long haul flight it’s great to have the hotel right at the terminal. Fabulous breakfast and great soundproofing sets you up ready for the next leg of your travels.
My case was delayed so I would have liked extra touches expected in a higher end hotel. A bathrobe and toothbrush, comb and hair conditioner would have been nice. Also we were made to queue on checking in as we got stuck behind a plane full of people whose flight had been cancelled. We had a confirmed booking so it would have been appreciated if we could have checked straight in. Staff very friendly and helpful at reception and concierge the following day. I think we were unlucky with a bad patch at check in.
Excels at the two things you need most from a hotel:comfy beds with top quality duvets and pillows, and a roomy, hot powerful shower.
Decor was bland and unimaginative. While the restaurant was excellent, it didn’t justify the silly price it charged.
This is such a great hotel. I would recommend it to anyone for any occasion. As soon as we arrived the staff helped with our bags and we even got an upgrade to a king sized bed. The room was very clean and accommodating.
Convenient location with the tube just a stone's throw away. Staff are really polite. Place is clean.
Beautiful hotel with fabulous decor and facilities. Staff were very helpfuland pleasant. Food wonderful.
Only complaint was that there was no outside light inthe room. Window looked onto an interior walkway.
The most uncomfortable bed I have ever slept in.
The main purpose was to have a restful sleep before a flight. The bed made this impossible.
Enjoyed every minite at your hotel. The next time I travel to London I will definitely stay at your hotel because it makes departure from London so much easier.
Access to Heathrow Airport , comfort & amenities , access to transport to London city by express train or Underground Tube. Ideal for short layover at terminal 5 before continuing journey.
Only complaint was the cold London weather!
the hotel is well placed in Heathrow terminal 5 with a really simple walk to departures. The room was as you would expect for this level of hotel, staff were friendly and helpful
Rooms and bedding very clean. Public areas modern with pleasant atmosphere.
The check in staff member was efficious and pushy. Was not interested in our needs, was more about upselling to us.
Proximity to T5 is first class
Complicated room lighting arrangements
The hotel and restaurants were excellent
Espa and the room
There are not enough information/indicative signs from airport hub to the hotel
clinical ambiance, no family room offered
With direct access to Terminal 5 at Heathrow, the Sofitel London Heathrow Airport hotel is ideally located for guests looking for a convenient trip. Guests can expect a full VIP service, with amazing facilities including a champagne bar, award winning restaurant, a state-of-the-art health spa and gym, and a choice between 605 incredible rooms. The hotel also boasts panoramic views of the airport, as well as secure parking for the duration of your stay, making your holiday as stress-free as possible.