西雅圖 Seattle/Tacoma Intl租車

優點： Dropping car off was quick and easy. Car was clean and well maintained

缺點： Took over 40 minutes to get registered after 25 minutes in line. Several computer errors and employees that had no desire to move faster, despite lengthening queue. Overall, frustrating service experience. Manager made one presence to joke and pat employees on back, but seemed oblivious to issues.

缺點： Much too expensive

優點： Easy pick up and drop off

缺點： Better service at the desk, 45 minute wait in line to rent vehicle. Budget was short staffed

Overcharging scam

優點： Fast service

缺點： Charged much more than quoted before - scam

ACCUSED ME OF KEEPING CAR ABD BILLED ME WITHOUT PERMISSION

優點： Nothing

缺點： Budget agent apparently did not check the car in when I returned it leading to them automatically billing my credit card without my permission or even having the courtesy to contact me about the situation. This was followed by accusing me of not returning the vehicle despite me having proof of return documents. Now waiting for them to investigate their own error to be able to claim the money back which will apparently take up to five business days. Absolutely disgusting treatment of a customer.

Terrible customer service, just wanted my money

缺點： I was given a drop off return time at the time of business close, and was charged an additional day for that, and was told I should have documented myself attempting to return. The next day when I went to return to the car again, found my the lot where my car was parked was part of an active crime scene and was not able to get it out.! It was stressful enough having the worst luck while traveling, on top of customer service representatives who were not all willing to reimburse me for this situation that was out of my control. Despite providing a case number given to me by the police, I was charged an additional day again. I received an apology email, but no reimbursement.