It was an excellent vacation overall. So many choices to choose from. You can build your day very easy and relaxing or can get as busy with so many activities as you wish.
The VIP Level at the Palace was extraordinarily good! Food was fantastic! Loved every second!
- Friendliness of Staff - Quality of Food at the buffets - Excellent snorkeling and swimming with turtles
- A la carte restaurants - Spring breakers - way too many loud and obnoxious spring breakers here - avoid March and April!
The food was pretty good. The staff were nice.
The inability to get reservations at a reasonable time, especially when your friends would tell you there were many empty tables.
The facilities are awesome. Great Beach, Bars, Restaurants, and Pools. Kids had a blast.
The staff at the front desk and premium desk were horrible. Not friendly and not helpful at all. For such a nice, luxury hotel this is unacceptable. We also experienced unhappy staff at some of the outdoor bars and of all people the girl handing out the towels. If you don't get a dinner reservation which at times is difficult even though the restaurants are never full (funny because you try to book a reservation at a prime time, the staff says they are completely booked), you have to suffer through the awful dinner buffet. The entire management staff at this hotel should be fired or retrained on how to be helpful and polite.
Located on one of the most impressive beaches of the Caribbean and surrounded by the legendary beauty of the Riviera Maya, the Barceló Maya Palace 5-star hotel is a spectacular luxury resort with exclusive services.