Ordinary hotel in a extraordinary location
The location was just opposite the bell tower and from the reception area was expecting a nice room. Unfortunately we didn't get a room with a decent view, but it was clean. The staff were helpful and when we called with a couple of minor issues, there were no problems.
Smoking was allowed in most areas of the hotel which meant stinking hallways. They had the most disgusting breakfast room with filthy chairs and sticky tables, the only thing that saved it was the omelette made by the chef which was nice.
Hotel is old and tired and really needs updating/r
Location, location, location.
Bathroom. Small, needs updating and new caulk and grout.
The location is the only good thing about this hotel.
The service at this hotel is beyond horrible!!! The staff has no idea what customer service is. To start, the reception people do not greet you when you approach them. They do not smile or even say hello. They just stare at you. The young man at the reception when I arrived (looked like the manager, name was Patrick Zhang) could not find my reservation made via booking.com. He never apologized for this. He asked me for the print out. He said he would match the rate. But the rate he gave me was higher which according to him was because of a 15% tax. But my booking.com reservation printout says there is no tax at this location. Every employee I met was rude and had no clue what customer service means. The English spoken is pretty much zero.
Excellent services at the hotel - particularly the tours. Was so easy to book a tour to the terracotta warriors. Did not have to waste time wandering around the city looking for a tourist office. All services were provided at the hotel.
Large room, with perfect view. Very clean, great service. Travel services available in the hotel to arrange guided tour to Terra Cotta museum.
In chinese hotels, internet costs too much.
Very convenient position at centre of Xi An. All facilites you would expect from a good international hotel.
Staff helpful but, as usual in China, a bit po-faced and unsmiling.
A very good hotel, truy higher than 3-star one. Good english-speaking staff, great central location, good and clean rooms, soft beds. Breakfast were good (both chinese and western style), but a bit too expensive (50 RMB)
In the heart of Xi'an, Bell Tower Hotel Xian is within a 5-minute drive of Xi'an Bell Tower and Drum Tower. Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby. Planning an event in Xi'an? This hotel has facilities measuring 8181 square feet (760 square meters), including conference space. Self parking (subject to charges) is available onsite.