Poor value for money. The rooms are old and totrd!
The location is very close to town center.
There was no WiFi for 2 days, and when it came on it was weak and slow. While the hotel is being refurbished outside, I hope the owners will refresher up the interior carpet etc. The self service breakfast consist of all cold items, even hard boiled eggs were cold. The hotel could improve on their choice of expresso coffee and other varieties.
no refrigerator for important medicine to be kept cold plugs for computer behind cabinet or behind lamp table involves unplugging making clock not work or unreachable telephone not working when entered room no bar in bathtub to exit for slightly disabled person paltry breakfast no writing paper in room
Old hard boiled and stale toast for breakfast , blood and fecal matter in shower , and roaches
Location, friendly helpful staff, clean, good breakfast
Great place to stay in Lancaster City
Room was nice. Price was good fpr the area. Hotel was clean. Parking was affordable.
Refrigerator did not work well
We were in town for a wedding that was held in another hotel that was booked. I was pleasantly surprised by the Hotel Lancaster. Sometimes you don't know what you're going to get when you book online. It was as beautiful as the photos on the website. The room was clean and the bed and pillows very comfortable. Although it was brief, we had a very nice stay.
Quite good value in a convenient location.
Needs more convenient electrical outlets.
Bathrooms were too small and tube was not clean.
Room was spacious. Staff was friendly and helpful.
The breakfast was very limited. Bathroom door was in the way of bathroom.
The front staff was very helpful and accommodating, i also found them to be professional yet down to earth- a combination that is getting more and more rare. Room was nice, and clean- bed was comfy.
Very friendly and attentive staff.
Very welcoming and friendly staff. Great location and nice room. Perfect place to stay and experience all of the downtown options for dining and drinks.
Free breakfast was lacking choices.
Location and value
Wifi was so as molasses
Welcome to The Holiday Inn Lancaster! With two quick steps out the door you’re in the heart of a vibrant, bustling small city, and just minutes away from the unique sites and shopping that Lancaster PA is known for. Whether your travels to Lancaster are for business, leisure, or a group gathering, The Holiday Inn Lancaster will surpass your expectations with a prime location, an outstanding on-site restaurant, The Imperial, over 19,000 square feet of beautiful meeting and event spaces in our Imperial Ballrooms, spacious rooms with comfortable beds, genuine hospitality, and a host of complimentary amenities that will give you a boutique style hotel experience backed by the high standards and quality The Holiday Inn is known for world-wide.
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