Breakfast poor, but was during COVID
AC working, dont Furlough staff and try and run your hotel on the cheap. Just because essential workers have no choice does not mean you should treat them any different. Very poor, no ac and staff whilst excellent could not cope.
Used en-route stop over driving to Scotland very convenient for motorway.
Impersonal and characterless public areas. Buffet breakfast adequate; no better than the typical British hotel buffet. WiFi by third party supplier not value for money.
Clean, modern, spacious and quiet.
For £85 per night for an 'executive' room, we expected a double bed rather than two singles and there was no hot water in the morning.
It was close to the centre, taxi into town in the evening was £5, there was adequate parking, the rooms were quite big and it was very comfortable.
A good size, very clean room with air con which was great. Nice breakfast with good variety.
there was a two month old newspaper under he bed
Ease of access to the city
Shower curtains were not clean
the location and the view from the dining/breakfast area
the staff lack of knowledge about places of interest in surrounding area
The staff could not provide adequate info. about places to visit such as Cotswold and how to get there.
Clean with all amenities on site
Some fittings, fixtures, etc in a state of disrepair. Length of time taken to answer complaints - request for IT support over 3 hours and request to housekeeping ignored.
A modern Lancaster hotel just off the M6 motorway, with free parking, free WiFi and an indoor pool Holiday Inn® Lancaster hotel is just off the M6, with easy access to the Lake District. The shops and attractions of Lancaster are a 10-minute drive away. Alternatively, leave the car in the hotel's free car park and catch a bus to the town centre from the stop outside the hotel. Lancaster station is served by direct trains to Manchester. Blackpool Airport (BLK) is 40 minutes' drive from the hotel. The hotel is just 20 minutes' drive from the scenic Lake District National Park. A 10-minute drive from the hotel, 12th-century Lancaster Castle is surrounded by parkland. Nearby, the riverside Lancaster Maritime Museum occupies a former warehouse. Morecambe Bay, 20 minutes' drive from the hotel, offers coastal walks and seafront cafés. Business guests are 20 minutes' drive from Heysham Power Station. At the hotel, you can host meetings for up to 100 people in seven flexible conference rooms with AV equipment and free WiFi. In the relaxed restaurant, start your day with a buffet breakfast, or enjoy an evening meal with family or colleagues. A visit to the well-equipped gym or indoor pool helps keep you fit, before relaxing in the steam room or sauna.
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