Nice looking hotel!
Only stayed for one night. Clean, comfortable, and cheap. Front desk staff was awesome. Overall service was great, but room service and dining...well see what I didn't like.
Location was okay. Room service was abysmal. Asian portion of the menu was unavailable because the the Chinese cooks left early. WHAT? Not mention the staff didn't know what menu to was available at the correct time either. Not something you expect from a "5-star" hotel, and not something you want to deal with, after a very long work week.
A stay at Pan Pacific Suzhou places you in the heart of Suzhou, steps from Suzhou City Moat and 9 minutes by foot from Panmen Scenic Area. Featured amenities include complimentary wired Internet access, a computer station, and express check-in. Planning an event in Suzhou? This hotel has facilities measuring 15070 square feet (1400 square meters), including conference space. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.