When we got there, the elevator was not working. They sent us outside and around to another door and up a staircase to a locked door. We never got to our room, because we booked another hotel instead.
Value of stay
Staff under performed and did not meet my needs as a valued customer. The staff delayed me and were understaffed. Made me feel like I was unwanted in my stay.
Everything about this hotel spells class. They cater to their clientele with respect and prompt service.
This hotel was above and beyond the five stars!! The staff was very friendly rooms were extremely clean and it was very close to all of the restaurants and bars!
I'm VERY picky with beds so if there's anything negative to say I would say the beds could be a little more comfortable... Nothing to change the 5 stars I give this place!
Very spacious rooms. Friendly staff
Staff very friendly but many were young and not well trained yet
A stay at Pavilion Grand Hotel places you in the heart of Saratoga Springs, within a 5-minute drive of Canfield Casino and Saratoga Race Course. Featured amenities include complimentary wired Internet access, a business center, and complimentary newspapers in the lobby. Planning an event in Saratoga Springs? This hotel has facilities measuring 1200 square feet (108 square meters), including a meeting room. Free self parking is available onsite.