優點： Great staff
缺點： The information regarding the car
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OLD CAR - BAD CONDITION
優點： NOTHING
缺點： EVERYTHING...it was a old car from 2015. NOT in good condition. NO THE CAR that we reserved.
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優點： El personal es genial
缺點： La información sobre el coche
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Antiguo COCHE - MAL ESTADO.
優點： Nada
缺點： Todo... era un viejo coche de 2015. No está en buenas condiciones. NO ERA EL AUTO que habíamos reservado.
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My flight was delayed. Alamo closed and I left without transportation.
缺點： My flight was delayed. Alamo was aware of my flight number because it was notified by reservation and they are at the airport. Alamo closed and I left without transportation at the airport. I will never book again. I had a bad time and I was distressed to stay without transportation in a country that did not know anyone. I had to settle with another company.
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優點： Decent car
缺點： Got completely ripped off. Alamo did not honor the price I signed up for and forced me to to pay over $400 when I signed up for a car that was supposed to cost $137
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缺點： I did not rent the car because when we got there and we showed the rate we had the guy keep saying that is impossible you have no insurance he wanted to charge us insurance for 3 days $175.00 and the car rate $43 for the 3 das we thought it was outrages and decided to take a cab to the resort which was only $35.00
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Great staff
優點： Easy pick up and drop off
缺點： Nothing
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Rates were double my reservation...
優點： Nothing
缺點： My rate for a rental in DR was surprisingly affordable when I booked online. I went ahead and purchased the insurance made available during booking. When I arrived at the rental counter, additional insurance was required with the rental, regardless of the policy I'd purchased (mistakenly believing it was part of Alamo's a la carte options).
So I had a useless insurance policy and the required Alamo insurance more than doubled the online quote.
Bastards.
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Punta Cana airport rental
優點： Exterior of vehicle delivered was not cleaned
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Todo bien
優點： Good vehicle, no problems. Upon drop off, the driver drove us to the terminal. Nice touch.
缺點： Hidden fees. Booked through kayak and was not aware we have to pay additional Insurance when got to check in.
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Car Rental in the Dominican Republic
優點： We had a few problems with Alamo but Rosario Rodríguez
looked after everything for us. She saved the rental experience with Alamo.
缺點： There is a mandatory insurance in the Dominican Republic you must pay which is very expensive. Kayak does not tell you about it when you reserve your car which is very wrong !!!!!!.This insurance us very expensive !!!!!
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缺點： I have take a insurance
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Terrible: I reserved a car and there were no cars!
優點： Nothing
缺點： There were no cars! I reserved a car for 4:00 pm and got there, and they told me a car had to come from another town which would be there at 5:30. Worst experience ever. Would not recommend whatsoever. Alamo at PUJ airport.
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Mi vuelo se retrasó. Alamo cerró y me fui sin transporte.
缺點： Mi vuelo se retrasó. Alamo estaba al tanto de mi número de vuelo porque fue notificado por la reserva y están en el aeropuerto. Alamo cerró y me fui sin transporte en el aeropuerto. Nunca reservaré otra vez. Me lo pasé mal y tuve problemas para estar sin transporte en un país que no conocía a nadie. Tuve que conformarme con otra empresa.
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缺點： No alquilé el coche porque cuando llegamos allí y mostramos la tarifa que teníamos que seguir diciendo que es imposible no tiene seguro que quería cobrarnos seguro por 3 días $175.00 y la tarifa de coche $43 para las 3 das que pensamos que era indignas y decidimos tomar un taxi al complejo que era sólo $35.00
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My flight was delayed. Alamo closed and I left without transportation.
缺點： My flight was delayed. Alamo was aware of my flight number because it was notified by reservation and they are at the airport. Alamo closed and I left without transportation at the airport. I will never book again. I had a bad time and I was distressed to stay without transportation in a country that did not know anyone. I had to settle with another company.
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優點： Decent car
缺點： Got completely ripped off. Alamo did not honor the price I signed up for and forced me to to pay over $400 when I signed up for a car that was supposed to cost $137
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缺點： I did not rent the car because when we got there and we showed the rate we had the guy keep saying that is impossible you have no insurance he wanted to charge us insurance for 3 days $175.00 and the car rate $43 for the 3 das we thought it was outrages and decided to take a cab to the resort which was only $35.00
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Rates were double my reservation...
優點： Nothing
缺點： My rate for a rental in DR was surprisingly affordable when I booked online. I went ahead and purchased the insurance made available during booking. When I arrived at the rental counter, additional insurance was required with the rental, regardless of the policy I'd purchased (mistakenly believing it was part of Alamo's a la carte options).
So I had a useless insurance policy and the required Alamo insurance more than doubled the online quote.
Bastards.
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Punta Cana airport rental
優點： Exterior of vehicle delivered was not cleaned
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Car Rental in the Dominican Republic
優點： We had a few problems with Alamo but Rosario Rodríguez
looked after everything for us. She saved the rental experience with Alamo.
缺點： There is a mandatory insurance in the Dominican Republic you must pay which is very expensive. Kayak does not tell you about it when you reserve your car which is very wrong !!!!!!.This insurance us very expensive !!!!!
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缺點： I have take a insurance
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Terrible: I reserved a car and there were no cars!
優點： Nothing
缺點： There were no cars! I reserved a car for 4:00 pm and got there, and they told me a car had to come from another town which would be there at 5:30. Worst experience ever. Would not recommend whatsoever. Alamo at PUJ airport.
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Mi vuelo se retrasó. Alamo cerró y me fui sin transporte.
缺點： Mi vuelo se retrasó. Alamo estaba al tanto de mi número de vuelo porque fue notificado por la reserva y están en el aeropuerto. Alamo cerró y me fui sin transporte en el aeropuerto. Nunca reservaré otra vez. Me lo pasé mal y tuve problemas para estar sin transporte en un país que no conocía a nadie. Tuve que conformarme con otra empresa.
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缺點： No alquilé el coche porque cuando llegamos allí y mostramos la tarifa que teníamos que seguir diciendo que es imposible no tiene seguro que quería cobrarnos seguro por 3 días $175.00 y la tarifa de coche $43 para las 3 das que pensamos que era indignas y decidimos tomar un taxi al complejo que era sólo $35.00
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Quoted price on Kayak is unrelated to the price you will pay
優點： Pickup is convenient to the airport
缺點： Get ready for a surprise when you arrive at the checkout counter to discover mandatory insurance, $1000 credit card holds, and lots of other fees in excess of what Kayak quoted you.
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There was no rental
優點： Got to budget, and no 7 seaters available. Budget guy walked me over to National, where I was forced to pay double the reservation price to get the same vehicle I reserved.
缺點： Got ripped off. Won't use this again.
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Best deal in Punta Cana
優點： Was cheapest deal at the airport rentals. Would rent again here
缺點： The car battery died if you turned the lights on without the engine running, for 5 minutes. Literally 5 minutes to a dead battery.
Had to have it jump-started twice and wish we would have been warned about that.
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優點： The car was clean, new, and in good working order.
缺點： The cost of the insurance was twice the cost of the rental charge
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優點： There is not much I liked. Very disappointed
缺點： It was hard to communicate with the sales reps. We were told we had to carry the insurance even though a credit card covered it or we wouldn't have ended up with a vehicle. And the total price ended up being nearly twice the amount we were quoted.
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Did not receive what I paid for
優點： Not much since they placed me in a smaller truck that I did not ask for
缺點： I did not like the fact that I was given a category of vehicular other then what I asked for every when I showed them the email to prove it.
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El precio cotizado en Kayak no está relacionado con el precio que usted pagará
優點： La recogida es conveniente para el aeropuerto
缺點： Prepárese para una sorpresa cuando llegue al mostrador de la salida para descubrir el seguro obligatorio, $1000 de tarjetas de crédito y un montón de otras tasas por encima de lo que Kayak le cotizó.
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No había alquiler
優點： Tengo presupuesto, y no hay 7 navegantes disponibles. El tipo de presupuesto me llevó a National, donde me obligaron a pagar el doble del precio de la reserva para conseguir el mismo vehículo que hice.
缺點： Me arrancaron. No lo volverá a utilizar.
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優點： El coche estaba limpio, nuevo y en buen estado de funcionamiento.
缺點： El costo del seguro fue el doble del costo del alquiler
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優點： No hay mucho que me haya gustado. Muy decepcionado
缺點： Era difícil comunicarse con los representantes de ventas. Nos dijeron que teníamos que llevar el seguro aunque una tarjeta de crédito lo cubría o no hubiéramos acabado con un vehículo. Y el precio total terminó siendo casi el doble de la cantidad que nos cotizaron.
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No he recibido lo que he pagado
優點： No mucho porque me colocaron en un camión más pequeño que no solicité
缺點： No me gustó el hecho de que me dieron una categoría de vehículos otros entonces lo que le pregunté por cada cuando les mostré el correo electrónico para probarlo.
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Best deal in Punta Cana
優點： Was cheapest deal at the airport rentals. Would rent again here
缺點： The car battery died if you turned the lights on without the engine running, for 5 minutes. Literally 5 minutes to a dead battery.
Had to have it jump-started twice and wish we would have been warned about that.
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優點： The car was clean, new, and in good working order.
缺點： The cost of the insurance was twice the cost of the rental charge
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優點： El coche estaba limpio, nuevo y en buen estado de funcionamiento.
缺點： El costo del seguro fue el doble del costo del alquiler
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Quoted price on Kayak is unrelated to the price you will pay
優點： Pickup is convenient to the airport
缺點： Get ready for a surprise when you arrive at the checkout counter to discover mandatory insurance, $1000 credit card holds, and lots of other fees in excess of what Kayak quoted you.
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There was no rental
優點： Got to budget, and no 7 seaters available. Budget guy walked me over to National, where I was forced to pay double the reservation price to get the same vehicle I reserved.
缺點： Got ripped off. Won't use this again.
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優點： There is not much I liked. Very disappointed
缺點： It was hard to communicate with the sales reps. We were told we had to carry the insurance even though a credit card covered it or we wouldn't have ended up with a vehicle. And the total price ended up being nearly twice the amount we were quoted.
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Did not receive what I paid for
優點： Not much since they placed me in a smaller truck that I did not ask for
缺點： I did not like the fact that I was given a category of vehicular other then what I asked for every when I showed them the email to prove it.
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El precio cotizado en Kayak no está relacionado con el precio que usted pagará
優點： La recogida es conveniente para el aeropuerto
缺點： Prepárese para una sorpresa cuando llegue al mostrador de la salida para descubrir el seguro obligatorio, $1000 de tarjetas de crédito y un montón de otras tasas por encima de lo que Kayak le cotizó.
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No había alquiler
優點： Tengo presupuesto, y no hay 7 navegantes disponibles. El tipo de presupuesto me llevó a National, donde me obligaron a pagar el doble del precio de la reserva para conseguir el mismo vehículo que hice.
缺點： Me arrancaron. No lo volverá a utilizar.
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優點： No hay mucho que me haya gustado. Muy decepcionado
缺點： Era difícil comunicarse con los representantes de ventas. Nos dijeron que teníamos que llevar el seguro aunque una tarjeta de crédito lo cubría o no hubiéramos acabado con un vehículo. Y el precio total terminó siendo casi el doble de la cantidad que nos cotizaron.
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No he recibido lo que he pagado
優點： No mucho porque me colocaron en un camión más pequeño que no solicité
缺點： No me gustó el hecho de que me dieron una categoría de vehículos otros entonces lo que le pregunté por cada cuando les mostré el correo electrónico para probarlo.
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Good car doesn't make up for insurance scam and poor customer service
優點： We had a Ford Explorer SUV that was able to fit our big group and was clean, drove perfectly, it would have been a 5 star review had there not been poor service with Europcar and the insurance scam they pulled on us
缺點： I rented a SUV from Europcar through carrentals.com I purchased the insurance package through car rentals and when I go to Punta Cana they told me that for the SUV I cannot have the insurance I bought, I must purchase Europcar's insurance package. They also said that they DID NOT have it in writing as to where that actual company policy exists. They also did not have any paperwork that showed the different insurance packages. It seemed very sketchy and when I asked if there was a supervisor to speak to the guy said he was the supervisor. My rental went from being $375 to almost $700 with the little insurance scam. I emailed Europcar's customer service the day it happened, after my 7 day trip I still had not heard anything and still two weeks later have not heard from them.
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優點： nothing
缺點： When we got there they did not have a 7 passenger vehicle and I had to catch a taxi. waited at the counter for 30 minutes for someone from their company to show up
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缺點： Wouldn't let me use my Capitol one card coverage on insurance. Said I had to get a bank statement
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Bait & Switch
優點： Because Europcar didn't have the same car I reserved, they gave me a similar one that may have been an upgrade.
缺點： Insisted I pay for insurance which tripled the cost of this rental. I have insurance on many personal vehicles as well as coverage from my credit card.
RIP OFF
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Ripoff!!!
缺點： Was quoted $92. Then when we got to the counter it was over $350!!! They wanted to charge me $50 a day for basic insurance! More than double the rental itself!
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Insurance issue
缺點： I purchased insurance online when booking. At the pick-up stand, they claimed to have no record of my insurance purchase and charged me twice.
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優點： The car was new and in good condition.
缺點： I had to wait till 9am to pick up it instead 8 am as has to be opening hour.
I had to pay additional insurance - which I do not know about and my insurance from Allianz (bought together with car rental) was not accepted.
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缺點： Querian cobrarme 30 euros porque mi avion llego 2 horas tarde
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優點： nada
缺點： Cuando llegamos allí no tenían un vehículo de 7 pasajeros y tuve que coger un taxi. Esperó en el mostrador 30 minutos para que alguien de su compañía se mostrara
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缺點： No me permitieron utilizar mi tarjeta de cobertura de seguros Capitol. Dijeron que tenía que tener los movimientos del banco.
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Cebo Y Cambio
優點： Puesto que Europcar no tenía el mismo coche que había reservado, me dieron uno similar que podría haber sido una mejora.
缺點： Insistí en pagar por un seguro que triplicó el costo de este alquiler. Tengo seguro en muchos vehículos personales así como cobertura de mi tarjeta de crédito.
RASGAR
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Timo!!!
缺點： Me dijeron 92 dólares. Luego, cuando llegamos al mostrador fueron de más de 350!!! Me querían cobrar 50 dólares por día por el seguro básico! Más del doble del alquiler!
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缺點： Wouldn't let me use my Capitol one card coverage on insurance. Said I had to get a bank statement
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Insurance issue
缺點： I purchased insurance online when booking. At the pick-up stand, they claimed to have no record of my insurance purchase and charged me twice.
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優點： The car was new and in good condition.
缺點： I had to wait till 9am to pick up it instead 8 am as has to be opening hour.
I had to pay additional insurance - which I do not know about and my insurance from Allianz (bought together with car rental) was not accepted.
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缺點： No me permitieron utilizar mi tarjeta de cobertura de seguros Capitol. Dijeron que tenía que tener los movimientos del banco.
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Good car doesn't make up for insurance scam and poor customer service
優點： We had a Ford Explorer SUV that was able to fit our big group and was clean, drove perfectly, it would have been a 5 star review had there not been poor service with Europcar and the insurance scam they pulled on us
缺點： I rented a SUV from Europcar through carrentals.com I purchased the insurance package through car rentals and when I go to Punta Cana they told me that for the SUV I cannot have the insurance I bought, I must purchase Europcar's insurance package. They also said that they DID NOT have it in writing as to where that actual company policy exists. They also did not have any paperwork that showed the different insurance packages. It seemed very sketchy and when I asked if there was a supervisor to speak to the guy said he was the supervisor. My rental went from being $375 to almost $700 with the little insurance scam. I emailed Europcar's customer service the day it happened, after my 7 day trip I still had not heard anything and still two weeks later have not heard from them.
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優點： nothing
缺點： When we got there they did not have a 7 passenger vehicle and I had to catch a taxi. waited at the counter for 30 minutes for someone from their company to show up
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Bait & Switch
優點： Because Europcar didn't have the same car I reserved, they gave me a similar one that may have been an upgrade.
缺點： Insisted I pay for insurance which tripled the cost of this rental. I have insurance on many personal vehicles as well as coverage from my credit card.
RIP OFF
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Ripoff!!!
缺點： Was quoted $92. Then when we got to the counter it was over $350!!! They wanted to charge me $50 a day for basic insurance! More than double the rental itself!
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缺點： Querian cobrarme 30 euros porque mi avion llego 2 horas tarde
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優點： nada
缺點： Cuando llegamos allí no tenían un vehículo de 7 pasajeros y tuve que coger un taxi. Esperó en el mostrador 30 minutos para que alguien de su compañía se mostrara
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Cebo Y Cambio
優點： Puesto que Europcar no tenía el mismo coche que había reservado, me dieron uno similar que podría haber sido una mejora.
缺點： Insistí en pagar por un seguro que triplicó el costo de este alquiler. Tengo seguro en muchos vehículos personales así como cobertura de mi tarjeta de crédito.
RASGAR
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Timo!!!
缺點： Me dijeron 92 dólares. Luego, cuando llegamos al mostrador fueron de más de 350!!! Me querían cobrar 50 dólares por día por el seguro básico! Más del doble del alquiler!
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BEWARE. Reservations do not matter
優點： Reservation made sept 2016 for the ONLY vacation I get all year at Christmas. Confirmed six times - even before leaving LAX! Arrived and was told "sorry lady we have no cars". Without all the horrible details here's a f ew:
- 3.5 hours begging/crying at counter they did not care although my reservation was acknowledged.
- Christmas day, traveling solo and disabled, they did not care.
- Supervisor got on phone, he did not care.
- I had nowhere to go and NO transportation.
- 3.5 hours later "we found a car it will be $800"
THIEVES AND LIARS. I witnessed FIVE other renters on either side of the Thrifty rental counter told the same thing.
缺點： Learned from MANY locals, "they do it all the time".
- my reservation was for 16 days $300.
I would NEVER give that country one dime out of my own pocket although the USA has given them HUNDREDS OF MILLIONS of dollars to rebuild.
Their culture is deplorable. They need to be delivered from the rampant "deception with a smile."
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Bad Car experience
優點： NOTHING
缺點： I have rented cars for a little over 10 years now and this was the worst car experience. I rented a car in Punta cana for 13 days and when I got there around 2 pm when I go to pick my car up there wasn't any available. Not even that, before I left for my trip I confirmed it and they told me my car was available. Don't know how that works?? And to end the story short they triple the price? Worst car rental in the caribbean!!!! DONT RENT THRIFTY IN PUNTA CANA.
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Horrible service ... no respect for my reserve
缺點： They overbook and dies not have a car for me , the supervisor said that my reservation was "expired" becaude i arrive 2 hours late.
They try to look for an indepent car rental that charge me 700 usd, when i book for 250 usd.
Horrible experience
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The car served us adiquately for the week.
優點： The car drove nice, but was a stiff ride in the back seat for two adults. We were able to get four adult and 6+ bags. The air conditioning worked well. It had enough power to manuver when needed.
缺點： The Hyundai Accent is a small "Full size" car. Very short leg space in the back seat.
The outside of the car was clean enough, but the inside of the windshield was very bad. Refracted the sunlight to the point we had to stop and find water and towels to scrub the inside clean. I expected the required liablity insurance to be extra, but the required ups and extras almost doubled the original quoted cost. I was very nervious driving, fearing someone might hit me and we were warned of the consequences.
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Not American Standards and Extra Charges - Punta C
優點： Car was fairly new and clean. Upon return rep drove us to our terminal in the car and helped us manage our luggage.
缺點： There were surprise extra charges and they insisted on putting a $1500 hold on my credit card because I declined their insurance. The car was smaller than what I reserved and there were no other options so we squeezed in and didn't have a very safe situation. There were several stickers partially removed from the windshield that obstructed the view.
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Tenga cuidado. Las reservas no importan
優點： Reserva hecha septiembre 2016 para las ÚNICAS vacaciones que obtengo todo el año en Navidad. Confirmado seis veces - incluso antes de salir de LAX! Llegó y se le dijo "señora lo siento que no tenemos coches". Sin todos los horribles detalles aquí es un f ew:
- 3,5 horas mendigando/llorando en el mostrador no les importaba aunque mi reserva fue reconocida.
- Día de Navidad, viajando solo y discapacitados, no les importaba.
- El supervisor se puso por teléfono, no le importaba.
- No tenía ningún lugar para ir y NO había transporte.
- 3.5 horas más tarde "encontramos un coche que será de $ 800"
PIEDRAS Y LIARES. Fui testigo de CINCO otros inquilinos a cada lado del mostrador de alquiler Thrifty dijo lo mismo.
缺點： Aprendieron de MUCHOS lugareños, "lo hacen todo el tiempo".
- mi reserva fue por 16 días $300.
Yo NUNCA le daría a ese país un dime de mi propio bolsillo, aunque los EE.UU. Les ha dado FONDOS DE MILLONES de dólares para reconstruir.
Su cultura es deplorable. Necesitan ser liberados del desenfrenado "engaño con una sonrisa".
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Mala experiencia en el coche
優點： NADA
缺點： He alquilado coches por un poco más de 10 años ahora y esta fue la peor experiencia de coches. Alquilé un coche en Punta cana por 13 días y cuando llegué alrededor de las 2 de la tarde cuando voy a recoger mi coche no había ningún disponible. Ni siquiera eso, antes de marcharme para mi viaje lo confirmé y me dijeron que mi coche estaba disponible. ¿no sabe cómo funciona? ¿y para terminar la historia corta triplican el precio? ¡¡¡el peor alquiler de coches en el caribe!!! NO ALQUILÉIS THRIFTY EN PUNTA CANA.
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Horrible servicio... no respeto por mi reserva
缺點： Ellos hacen la reserva y mueren no tienen coche para mí , el supervisor dijo que mi reserva estaba "caducada" porque llego 2 horas tarde.
Intentan buscar un alquiler de coches independiente que me cobra 700 usd, cuando reservo por 250 usd.
Una experiencia horrible
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Normas No Americanas Y Cargos Adicionales - Punta C
優點： El coche era bastante nuevo y estaba limpio. Al regresar nos llevó a nuestra terminal en el coche y nos ayudó a manejar nuestro equipaje.
缺點： Hubo cargos extra sorpresa e insistieron en poner $1500 en mi tarjeta de crédito porque decliné su seguro. El coche era más pequeño de lo que había reservado y no había otras opciones, así que nos apretamos y no tuvimos una situación muy segura. Se han retirado parcialmente varias pegatinas del parabrisas que obstruían la vista.
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BEWARE. Reservations do not matter
優點： Reservation made sept 2016 for the ONLY vacation I get all year at Christmas. Confirmed six times - even before leaving LAX! Arrived and was told "sorry lady we have no cars". Without all the horrible details here's a f ew:
- 3.5 hours begging/crying at counter they did not care although my reservation was acknowledged.
- Christmas day, traveling solo and disabled, they did not care.
- Supervisor got on phone, he did not care.
- I had nowhere to go and NO transportation.
- 3.5 hours later "we found a car it will be $800"
THIEVES AND LIARS. I witnessed FIVE other renters on either side of the Thrifty rental counter told the same thing.
缺點： Learned from MANY locals, "they do it all the time".
- my reservation was for 16 days $300.
I would NEVER give that country one dime out of my own pocket although the USA has given them HUNDREDS OF MILLIONS of dollars to rebuild.
Their culture is deplorable. They need to be delivered from the rampant "deception with a smile."
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Bad Car experience
優點： NOTHING
缺點： I have rented cars for a little over 10 years now and this was the worst car experience. I rented a car in Punta cana for 13 days and when I got there around 2 pm when I go to pick my car up there wasn't any available. Not even that, before I left for my trip I confirmed it and they told me my car was available. Don't know how that works?? And to end the story short they triple the price? Worst car rental in the caribbean!!!! DONT RENT THRIFTY IN PUNTA CANA.
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Horrible service ... no respect for my reserve
缺點： They overbook and dies not have a car for me , the supervisor said that my reservation was "expired" becaude i arrive 2 hours late.
They try to look for an indepent car rental that charge me 700 usd, when i book for 250 usd.
Horrible experience
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The car served us adiquately for the week.
優點： The car drove nice, but was a stiff ride in the back seat for two adults. We were able to get four adult and 6+ bags. The air conditioning worked well. It had enough power to manuver when needed.
缺點： The Hyundai Accent is a small "Full size" car. Very short leg space in the back seat.
The outside of the car was clean enough, but the inside of the windshield was very bad. Refracted the sunlight to the point we had to stop and find water and towels to scrub the inside clean. I expected the required liablity insurance to be extra, but the required ups and extras almost doubled the original quoted cost. I was very nervious driving, fearing someone might hit me and we were warned of the consequences.
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Not American Standards and Extra Charges - Punta C
優點： Car was fairly new and clean. Upon return rep drove us to our terminal in the car and helped us manage our luggage.
缺點： There were surprise extra charges and they insisted on putting a $1500 hold on my credit card because I declined their insurance. The car was smaller than what I reserved and there were no other options so we squeezed in and didn't have a very safe situation. There were several stickers partially removed from the windshield that obstructed the view.
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Tenga cuidado. Las reservas no importan
優點： Reserva hecha septiembre 2016 para las ÚNICAS vacaciones que obtengo todo el año en Navidad. Confirmado seis veces - incluso antes de salir de LAX! Llegó y se le dijo "señora lo siento que no tenemos coches". Sin todos los horribles detalles aquí es un f ew:
- 3,5 horas mendigando/llorando en el mostrador no les importaba aunque mi reserva fue reconocida.
- Día de Navidad, viajando solo y discapacitados, no les importaba.
- El supervisor se puso por teléfono, no le importaba.
- No tenía ningún lugar para ir y NO había transporte.
- 3.5 horas más tarde "encontramos un coche que será de $ 800"
PIEDRAS Y LIARES. Fui testigo de CINCO otros inquilinos a cada lado del mostrador de alquiler Thrifty dijo lo mismo.
缺點： Aprendieron de MUCHOS lugareños, "lo hacen todo el tiempo".
- mi reserva fue por 16 días $300.
Yo NUNCA le daría a ese país un dime de mi propio bolsillo, aunque los EE.UU. Les ha dado FONDOS DE MILLONES de dólares para reconstruir.
Su cultura es deplorable. Necesitan ser liberados del desenfrenado "engaño con una sonrisa".
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Mala experiencia en el coche
優點： NADA
缺點： He alquilado coches por un poco más de 10 años ahora y esta fue la peor experiencia de coches. Alquilé un coche en Punta cana por 13 días y cuando llegué alrededor de las 2 de la tarde cuando voy a recoger mi coche no había ningún disponible. Ni siquiera eso, antes de marcharme para mi viaje lo confirmé y me dijeron que mi coche estaba disponible. ¿no sabe cómo funciona? ¿y para terminar la historia corta triplican el precio? ¡¡¡el peor alquiler de coches en el caribe!!! NO ALQUILÉIS THRIFTY EN PUNTA CANA.
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Horrible servicio... no respeto por mi reserva
缺點： Ellos hacen la reserva y mueren no tienen coche para mí , el supervisor dijo que mi reserva estaba "caducada" porque llego 2 horas tarde.
Intentan buscar un alquiler de coches independiente que me cobra 700 usd, cuando reservo por 250 usd.
Una experiencia horrible
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Normas No Americanas Y Cargos Adicionales - Punta C
優點： El coche era bastante nuevo y estaba limpio. Al regresar nos llevó a nuestra terminal en el coche y nos ayudó a manejar nuestro equipaje.
缺點： Hubo cargos extra sorpresa e insistieron en poner $1500 en mi tarjeta de crédito porque decliné su seguro. El coche era más pequeño de lo que había reservado y no había otras opciones, así que nos apretamos y no tuvimos una situación muy segura. Se han retirado parcialmente varias pegatinas del parabrisas que obstruían la vista.
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0 stars because they didn't have a vehicle for us
優點： Absolutely nothing.
缺點： The fact that when we arrived they had no vehicles. Literally none and did not even try to help us find one. And we arrived ahead of our scheduled pick-up time to be safe. Horrible customer service and horrible company. Not what one wants to deal with when they arrive to a foreign country. Unacceptable.
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We'vw been cheated, they didn't rent us any car.
優點： I would be capable to disband Kayak from the Internet.
缺點： They promised us to bring the car in Bavaro although, in the very first day they invited us in Punta Cana Aiport. After we made more than 5 phone calls, on European roaming, calls consisting of: wait a second, wait a second, and we were discussing with many, many operators, calling us on Terminal A, afterwards on Terminal B, and again on A and B, we found out that they didn't even have the car we ordered. We had to pay 70 USD taxi, round trip and also 282 USD insurance for no car. It was a disaster that destroyed our holiday. It's a huge mistake to have them as your franchisors. They don't speak English, it's a huge waiting time, no car, and the services are a disaster!
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Horrible rental company
優點： Nothing
缺點： Bait and switch on prices. My rental before arrival was around 270 dollars and at the airport it turned into 597 dollars. Apperantly they do not accept the rental insurance I have bought thru Kayak (which Kayak recommended) so I was forced to buy their insurance which turned out to be more than the rental itself. Horrible rental company and I am not happy with Kayak that offered me insurance. So pretty much I got screwed. Never again am I booking rentals thru a website.
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Una empresa de alquiler horrible
優點： Nada
缺點： Cebo y cambio de precios. Mi alquiler antes de la llegada era de unos 270 dólares y en el aeropuerto se convirtió en 597 dólares. No aceptan el seguro de alquiler que he comprado a través de Kayak (recomendado por Kayak), así que me vi obligado a comprar su seguro que resultó ser más que el alquiler en sí. Horrible empresa de alquiler y no estoy contento con Kayak que me ofreció un seguro. Tanto que me he vuelto a atornillar. Nunca más estoy reservando alquileres a través de un sitio web.
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0 stars because they didn't have a vehicle for us
優點： Absolutely nothing.
缺點： The fact that when we arrived they had no vehicles. Literally none and did not even try to help us find one. And we arrived ahead of our scheduled pick-up time to be safe. Horrible customer service and horrible company. Not what one wants to deal with when they arrive to a foreign country. Unacceptable.
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We'vw been cheated, they didn't rent us any car.
優點： I would be capable to disband Kayak from the Internet.
缺點： They promised us to bring the car in Bavaro although, in the very first day they invited us in Punta Cana Aiport. After we made more than 5 phone calls, on European roaming, calls consisting of: wait a second, wait a second, and we were discussing with many, many operators, calling us on Terminal A, afterwards on Terminal B, and again on A and B, we found out that they didn't even have the car we ordered. We had to pay 70 USD taxi, round trip and also 282 USD insurance for no car. It was a disaster that destroyed our holiday. It's a huge mistake to have them as your franchisors. They don't speak English, it's a huge waiting time, no car, and the services are a disaster!
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Horrible rental company
優點： Nothing
缺點： Bait and switch on prices. My rental before arrival was around 270 dollars and at the airport it turned into 597 dollars. Apperantly they do not accept the rental insurance I have bought thru Kayak (which Kayak recommended) so I was forced to buy their insurance which turned out to be more than the rental itself. Horrible rental company and I am not happy with Kayak that offered me insurance. So pretty much I got screwed. Never again am I booking rentals thru a website.
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Una empresa de alquiler horrible
優點： Nada
缺點： Cebo y cambio de precios. Mi alquiler antes de la llegada era de unos 270 dólares y en el aeropuerto se convirtió en 597 dólares. No aceptan el seguro de alquiler que he comprado a través de Kayak (recomendado por Kayak), así que me vi obligado a comprar su seguro que resultó ser más que el alquiler en sí. Horrible empresa de alquiler y no estoy contento con Kayak que me ofreció un seguro. Tanto que me he vuelto a atornillar. Nunca más estoy reservando alquileres a través de un sitio web.
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優點： Honesty upon return
缺點： Was quoted a price and when I picked up the car I was downgraded to an suv that was not close to a “Tahoe or similar vehicle”. I was forced to sign into multiple types of coverages that according to the rep were mandatory. Price more than doubled from quite. Rep on return advised none were mandatory
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Thiefs
缺點： Be. Careful. I went with a reservation and my total amount doubled.
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Dropoff in Punta Cana
優點： The checkout process was easy and fast. Our credit cards were charge the right amount.
缺點： It would have been nice for them to offer dropoff service to the hotels so that we didn't have to call a taxi. However, the staff was great and drove us around the corner to the taxi stand.
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No car! Made a reservation and showed up on time a
缺點： I was stuck and no other car companies had a car so I had to hire a taxi and it cost me 300USD. The man said they frequently overbook their cars. Disgusting.
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Don t rent in punta cana
缺點： Want to charge 800 usd deposit to get the car.
Prices are higher than your reservation
Don t accept débit card
Price of the insurance is totally crazy
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this rent car in dom. republic do not honor websid
優點： fast service
缺點： the rent a car did not honor, the rate we agreed on line and increase it , adding more taxes an fee, forcing me to swicth to another rent car , and got a better rate with a diference of 110. us dollar, dollar rent car . so it is not business. for you or me to rent through this webside, if your rep. will not honor the rate
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Ladrones
缺點： Tened cuidado. Fui con una reserva y el monto total se duplicó.
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Caída En Punta Cana
優點： El proceso de salida fue fácil y rápido. Nuestras tarjetas de crédito se cobraban la cantidad correcta.
缺點： Hubiera sido bueno que ofrecieran servicio de transporte a los hoteles para que no tuviéramos que llamar a un taxi. Sin embargo, el personal era genial y nos llevó a la vuelta de la esquina a la parada de taxis.
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¡no hay coche! Hizo una reserva y apareció a tiempo
缺點： Estaba atascado y ninguna otra empresa de coches tenía un coche, así que tuve que alquilar un taxi y me costó 300USD. El hombre dijo que con frecuencia sobrecogen sus coches. Asqueroso.
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No alquiles en Punta Cana
缺點： Quieren cobrar 800 usd de depósito por el coche.
Los precios son más altos que en la reserva
No aceptan tarjeta de débito
El precio de los seguros es de locos
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Dropoff in Punta Cana
優點： The checkout process was easy and fast. Our credit cards were charge the right amount.
缺點： It would have been nice for them to offer dropoff service to the hotels so that we didn't have to call a taxi. However, the staff was great and drove us around the corner to the taxi stand.
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Caída En Punta Cana
優點： El proceso de salida fue fácil y rápido. Nuestras tarjetas de crédito se cobraban la cantidad correcta.
缺點： Hubiera sido bueno que ofrecieran servicio de transporte a los hoteles para que no tuviéramos que llamar a un taxi. Sin embargo, el personal era genial y nos llevó a la vuelta de la esquina a la parada de taxis.
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優點： Honesty upon return
缺點： Was quoted a price and when I picked up the car I was downgraded to an suv that was not close to a “Tahoe or similar vehicle”. I was forced to sign into multiple types of coverages that according to the rep were mandatory. Price more than doubled from quite. Rep on return advised none were mandatory
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Thiefs
缺點： Be. Careful. I went with a reservation and my total amount doubled.
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No car! Made a reservation and showed up on time a
缺點： I was stuck and no other car companies had a car so I had to hire a taxi and it cost me 300USD. The man said they frequently overbook their cars. Disgusting.
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Don t rent in punta cana
缺點： Want to charge 800 usd deposit to get the car.
Prices are higher than your reservation
Don t accept débit card
Price of the insurance is totally crazy
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this rent car in dom. republic do not honor websid
優點： fast service
缺點： the rent a car did not honor, the rate we agreed on line and increase it , adding more taxes an fee, forcing me to swicth to another rent car , and got a better rate with a diference of 110. us dollar, dollar rent car . so it is not business. for you or me to rent through this webside, if your rep. will not honor the rate
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Ladrones
缺點： Tened cuidado. Fui con una reserva y el monto total se duplicó.
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¡no hay coche! Hizo una reserva y apareció a tiempo
缺點： Estaba atascado y ninguna otra empresa de coches tenía un coche, así que tuve que alquilar un taxi y me costó 300USD. El hombre dijo que con frecuencia sobrecogen sus coches. Asqueroso.
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No alquiles en Punta Cana
缺點： Quieren cobrar 800 usd de depósito por el coche.
Los precios son más altos que en la reserva
No aceptan tarjeta de débito
El precio de los seguros es de locos
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Worst experience ever
優點： Like how easy it was to dropped off.
缺點： I was given one price online and at the counter I had additional charges that no one could assist me with. I had to paid an additional $60 for dropping it off at the same location I had reserved it for but was told that it was not included in the price of reservation, I was force to use their insurance for an additional $20 otherwise they would not release the car even though I had my own insurance.
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缺點： The quotation was way to different from what the company charged me, plus I bought the Insurance previous to the rental and the staff at Firefly said it was not valid for the Dominican Republic.
Any way I can get my money back ?
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Insurance
缺點： I have worldwide excess insurance and was not accepted, so my rental was an extra $ 19 x day.
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Total charge 200% more than estimate on booking
優點： nothing
缺點： Waiting at the counter after a long flight to pick up the car and to be told that I have to pay so many extra including the Collision / LDW of $ 8.95 or $ 19.00 daily when I do have my own insurance.
From an estimate booking of $ 556 I end up paying $ 1696.11.
Never again I will be booking a car hire with a broker.
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Seguro
缺點： Tengo un exceso de seguro mundial y no fue aceptado, así que mi alquiler fue un extra de $ 19 x día.
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El cargo total es 200% más que el estimado en la reserva
優點： nada
缺點： Esperando en el mostrador después de un largo vuelo para recoger el coche y para que me digan que tengo que pagar tantos extra, incluyendo la colisión / LDW de $ 8.95 o $ 19.00 diario cuando tengo mi propio seguro.
De una reserva estimada de 556 dólares terminé pagando 1696.11 dólares.
Nunca más reservaré un alquiler de coches con un corredor.
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Worst experience ever
優點： Like how easy it was to dropped off.
缺點： I was given one price online and at the counter I had additional charges that no one could assist me with. I had to paid an additional $60 for dropping it off at the same location I had reserved it for but was told that it was not included in the price of reservation, I was force to use their insurance for an additional $20 otherwise they would not release the car even though I had my own insurance.
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缺點： The quotation was way to different from what the company charged me, plus I bought the Insurance previous to the rental and the staff at Firefly said it was not valid for the Dominican Republic.
Any way I can get my money back ?
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Insurance
缺點： I have worldwide excess insurance and was not accepted, so my rental was an extra $ 19 x day.
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Total charge 200% more than estimate on booking
優點： nothing
缺點： Waiting at the counter after a long flight to pick up the car and to be told that I have to pay so many extra including the Collision / LDW of $ 8.95 or $ 19.00 daily when I do have my own insurance.
From an estimate booking of $ 556 I end up paying $ 1696.11.
Never again I will be booking a car hire with a broker.
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Seguro
缺點： Tengo un exceso de seguro mundial y no fue aceptado, así que mi alquiler fue un extra de $ 19 x día.
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El cargo total es 200% más que el estimado en la reserva
優點： nada
缺點： Esperando en el mostrador después de un largo vuelo para recoger el coche y para que me digan que tengo que pagar tantos extra, incluyendo la colisión / LDW de $ 8.95 o $ 19.00 diario cuando tengo mi propio seguro.
De una reserva estimada de 556 dólares terminé pagando 1696.11 dólares.
Nunca más reservaré un alquiler de coches con un corredor.
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優點： Nothing
缺點： The staff at the Punta Cana airport were horrible. They didn’t wanted to give me a car just because I didn’t paid much for my reservation online they only had cars if I was willing to pay more than 250$ US. With my reservation they said they don’t have a car and I have been charged on my credit card
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優點： Nothing
缺點： It is a total rip off. Our confirmation stated that we would not have to pay anything else. They added over $250 to the agreed total. We spoke to their customer service desk and got no where. The first day they gave us an economy car when we prepaid for a mid suv. NO credit there. Car was filthy.
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Hidden fees
缺點： It's hard to explain, because I didn't really understand it myself. But I'll try: I book a car that was $101 for five days. When I got there the total price ended up being over $550.00. Apparently theres an insurance and other fees that are not mentioned when booking that is required to rent a car. They photo copy your ID, passport, and credit Card too. After it was all said and done. I choose not to rent the car and was charged a $50 no show fee.
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優點： Nothing
缺點： Car shuttle didn't exist in Punta Cana. Car rental company was in a parking lot.
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Okay, but insurance surprise tripled the rental
優點： Car was not clean. Just an ok option. Lotsa choices at airport, but if just going to a resort probably better to take shuttle.
缺點： Insurance was a ripoff!
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Punta Cana Ripoff
優點： Nothing
缺點： Required me to pay for $40 a day extra insurance, even though we have it on our Auto and Amex Platinum card. Said "NO THANKS!"
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Amazing and friendly service
優點： I was greeted with kindness and even when I was having trouble with my credit card they were able to make an international call and get me in touch with the right people to resolve my personal issue. Very kind and professional.
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The real price was 2 times higher
優點： nothing
缺點： Everything. The real price is 2 times higher than site shown. The support is awful. Didn't manage to cancel insurance.
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Stolen by car company
優點： Nothing
缺點： When I arrived at the counter, I was told I needed to pay an extra $400 of unknown security fees. My original rental was $140! When I said I didn’t want the car anymore, I was charged $50! Wtf
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Severely Overbooked
優點： Nothing
缺點： Severely Overbooked, Page for reservations should be closed off, highly do not recommend.
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缺點： Car rental insurance and deposits are ridiculous not what I was specting you get one rate online and at the car rental office is a different rate
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缺點： I could not rent the car. The type of car was not available. The price I had to pay for it was twice the price given when I made the reservation.
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優點： Nothing
缺點： The staff at the Punta Cana airport were horrible. They didn’t wanted to give me a car just because I didn’t paid much for my reservation online they only had cars if I was willing to pay more than 250$ US. With my reservation they said they don’t have a car and I have been charged on my credit card
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優點： Nothing
缺點： It is a total rip off. Our confirmation stated that we would not have to pay anything else. They added over $250 to the agreed total. We spoke to their customer service desk and got no where. The first day they gave us an economy car when we prepaid for a mid suv. NO credit there. Car was filthy.
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Hidden fees
缺點： It's hard to explain, because I didn't really understand it myself. But I'll try: I book a car that was $101 for five days. When I got there the total price ended up being over $550.00. Apparently theres an insurance and other fees that are not mentioned when booking that is required to rent a car. They photo copy your ID, passport, and credit Card too. After it was all said and done. I choose not to rent the car and was charged a $50 no show fee.
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優點： Nothing
缺點： Car shuttle didn't exist in Punta Cana. Car rental company was in a parking lot.
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Okay, but insurance surprise tripled the rental
優點： Car was not clean. Just an ok option. Lotsa choices at airport, but if just going to a resort probably better to take shuttle.
缺點： Insurance was a ripoff!
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Punta Cana Ripoff
優點： Nothing
缺點： Required me to pay for $40 a day extra insurance, even though we have it on our Auto and Amex Platinum card. Said "NO THANKS!"
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The real price was 2 times higher
優點： nothing
缺點： Everything. The real price is 2 times higher than site shown. The support is awful. Didn't manage to cancel insurance.
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Stolen by car company
優點： Nothing
缺點： When I arrived at the counter, I was told I needed to pay an extra $400 of unknown security fees. My original rental was $140! When I said I didn’t want the car anymore, I was charged $50! Wtf
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Severely Overbooked
優點： Nothing
缺點： Severely Overbooked, Page for reservations should be closed off, highly do not recommend.
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缺點： Car rental insurance and deposits are ridiculous not what I was specting you get one rate online and at the car rental office is a different rate
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缺點： I could not rent the car. The type of car was not available. The price I had to pay for it was twice the price given when I made the reservation.
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Be Warned
優點： Nothing
缺點： Got to car rental counter only to be told that they had no cars available and none of the other car rental companies had cars. We had to get a taxi to our destination and 2 days later we were able to secure a car from Budget but at 5 times the cost of our initial reservation with Payless.
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TERRIBLE - DO NOT BOOK
缺點： Arrived at airport and there were no cars. Attendant said she would call and deliver a car to the hotel next day. Still no car, called everyday and still no car until day 5 of trip and then offered a compact (not suitable for 4 adults and baggage) and asked to come to airport to collects. Lies, bad service, awful company. Also price listed is wrong - highly inflated insurance costs on pickup.
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Ten Cuidado
優點： Nada
缺點： El mostrador de alquiler de coches sólo nos dijo que no tenían coches disponibles y que ninguna de las otras compañías de alquiler de coches tenía coches. Tuvimos que coger un taxi a nuestro destino y dos días después pudimos conseguir un coche desde Budget, pero a 5 veces el costo de nuestra reserva inicial con Payless.
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Be Warned
優點： Nothing
缺點： Got to car rental counter only to be told that they had no cars available and none of the other car rental companies had cars. We had to get a taxi to our destination and 2 days later we were able to secure a car from Budget but at 5 times the cost of our initial reservation with Payless.
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TERRIBLE - DO NOT BOOK
缺點： Arrived at airport and there were no cars. Attendant said she would call and deliver a car to the hotel next day. Still no car, called everyday and still no car until day 5 of trip and then offered a compact (not suitable for 4 adults and baggage) and asked to come to airport to collects. Lies, bad service, awful company. Also price listed is wrong - highly inflated insurance costs on pickup.
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Ten Cuidado
優點： Nada
缺點： El mostrador de alquiler de coches sólo nos dijo que no tenían coches disponibles y que ninguna de las otras compañías de alquiler de coches tenía coches. Tuvimos que coger un taxi a nuestro destino y dos días después pudimos conseguir un coche desde Budget, pero a 5 veces el costo de nuestra reserva inicial con Payless.
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Bad experience
缺點： Cheating with insurance, had to pay much more!
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Didn't honor reservation
缺點： Rented with Ace at Punta Cana, DR. When I arrived at the desk they stated they had no vehicles and that I should cancel my reservation and rent elsewhere. What's the point of a reservation if there is nothing available for me to use??
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缺點： We didn’t even get the car it wasent available even that it was guaranteed
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Ace does not exist
優點： Absolutely nothing.
缺點： The car rental is actually called nelly. They made us buy insurance, twice, or put $1k deposit down. They charged me $17 for being less then 2 gallons of gas short on return and made me go to terminal pick up to sign off on the extra charge. Such a terrible experience.
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Mala experiencia.
缺點： El engaño con seguro, había que pagar mucho más.
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No cumplimos con la reserva
缺點： Se alquiló con as en Punta Cana, República Dominicana. Cuando llegué a la recepción me dijeron que no tenían vehículos y que debería cancelar mi reserva y alquilar en otro lugar. ¿Cuál es el punto de una reserva si no hay nada disponible para mi uso?
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缺點： Ni siquiera conseguimos el coche que estaba disponible incluso que estaba garantizado
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ACE no existe
優點： Absolutamente nada.
缺點： El alquiler de coches se llama nelly. Nos hicieron comprar un seguro, dos veces, o poner un depósito de $1k. Me cobraron 17 dólares por ser menos de 2 galones de gas corto a la vuelta y me hicieron ir a la terminal de recogida para firmar en el cargo extra. Una experiencia tan terrible.
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Bad experience
缺點： Cheating with insurance, had to pay much more!
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Didn't honor reservation
缺點： Rented with Ace at Punta Cana, DR. When I arrived at the desk they stated they had no vehicles and that I should cancel my reservation and rent elsewhere. What's the point of a reservation if there is nothing available for me to use??
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缺點： We didn’t even get the car it wasent available even that it was guaranteed
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Ace does not exist
優點： Absolutely nothing.
缺點： The car rental is actually called nelly. They made us buy insurance, twice, or put $1k deposit down. They charged me $17 for being less then 2 gallons of gas short on return and made me go to terminal pick up to sign off on the extra charge. Such a terrible experience.
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Mala experiencia.
缺點： El engaño con seguro, había que pagar mucho más.
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No cumplimos con la reserva
缺點： Se alquiló con as en Punta Cana, República Dominicana. Cuando llegué a la recepción me dijeron que no tenían vehículos y que debería cancelar mi reserva y alquilar en otro lugar. ¿Cuál es el punto de una reserva si no hay nada disponible para mi uso?
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缺點： Ni siquiera conseguimos el coche que estaba disponible incluso que estaba garantizado
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ACE no existe
優點： Absolutamente nada.
缺點： El alquiler de coches se llama nelly. Nos hicieron comprar un seguro, dos veces, o poner un depósito de $1k. Me cobraron 17 dólares por ser menos de 2 galones de gas corto a la vuelta y me hicieron ir a la terminal de recogida para firmar en el cargo extra. Una experiencia tan terrible.
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